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Service Writing Jobs in California (NOW HIRING)

Valley Auto Service Inc

Service Writer

Madera, CA · On-site

$16.90/hr

Minimum 2 years of experience in automotive service writing or automotive repair facility preferred. * Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota ...

Valley Auto LLC

Service Writer

Madera, CA · On-site

$16.90/hr

Minimum 2 years of experience in automotive service writing or automotive repair facility preferred. * Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota ...

Saia

Service Writer

Stockton, CA · On-site

$29.25 - $33.75/hr

High school diploma or GED. * 2+ years of maintenance, service writing, or related experience. * Knowledge of transportation and diagnostic software. * Proficiency in Microsoft Office. Pay Rate: $29 ...

SAIA

Service Writer

Stockton, CA · On-site

$29.25 - $33.75/hr

High school diploma or GED. * 2+ years of maintenance, service writing, or related experience. * Knowledge of transportation and diagnostic software. * Proficiency in Microsoft Office. Pay Rate: $29 ...

Saia

Service Writer

Stockton, CA · On-site

$29.25 - $33.75/hr

High school diploma or GED. * 2+ years of maintenance, service writing, or related experience. * Knowledge of transportation and diagnostic software. * Proficiency in Microsoft Office. Pay Rate: $29 ...

Saia LTL Freight

Service Writer

Stockton, CA · On-site

$29.25 - $33.75/hr

High school diploma or GED. * 2+ years of maintenance, service writing, or related experience. * Knowledge of transportation and diagnostic software. * Proficiency in Microsoft Office. Pay Rate: $29 ...

phils auto and fleet repair

service writer

Lodi, CA · On-site

$17 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Automotive Service Writer / Advisor Location: Lodi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...

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Service Writing information

See California salary details

$11

$23

$41

How much do service writing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writing in California is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

What cities in California are hiring for Service Writing jobs?

Cities in California with the most Service Writing job openings:

Service Writing jobs near you
Infographic showing various Service Writing job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,858 per year, or $24 per hour.

Service Writer

Valley Auto Service Inc

Madera, CA • On-site

$16.90/hr

Other

Re-posted 24 days ago

Job description

The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns, accurately documenting repair needs, coordinating with technicians, and ensuring an exceptional customer experience from intake through vehicle delivery. The Service Advisor promotes dealership services, maintains strong communication, and supports efficient shop workflow.
Requirements
Essential Functions

  • Greet customers promptly and professionally, providing a positive first impression of the service department.
  • Listen to customer concerns using 12-step service process, ask clarifying questions, and document repair needs clearly on the repair order.
  • Advise customers on recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
  • Communicate with technicians to verify diagnoses, clarify concerns, and ensure accurate repair documentation.
  • Provide customers with estimates, obtain approvals, and update them throughout the repair process.
  • Review MPI (Multi-point inspection) and completed repair orders for accuracy, ensuring all work performed is properly documented.
  • Conduct active delivery of vehicles, explaining services performed and answering customer questions.
  • Schedule service appointments and manage the daily workflow to support shop efficiency.
  • Handle warranty, recall, and policy claim documentation in accordance with manufacturer requirements.
  • Maintain high CSI (Customer Satisfaction Index) scores through consistent communication and service excellence.
  • Follow all dealership, manufacturer, and safety policies and procedures.
  • Foster strong relationships with customers to enhance their service experience.
  • Utilize Tekion CRM System for tracking service, activities and managing customer relationships.
  • Perform other duties as reasonably assigned.
Qualifications
  • High School Diploma or equivalent required.
  • Minimum 2 years of experience in automotive service writing or automotive repair facility preferred.
  • Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota and/or Chevrolet is a plus.
  • Ability to work in a fast-paced environment.
  • Valid driver's license with clean driving record.
  • Bilingual (English/Spanish) a plus for customer service and community engagement.

Salary Description
$16.90 per hour + Bonus/Commissions

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