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Service Writing Jobs in California (NOW HIRING)

Valley Auto Service Inc

Service Writer

Madera, CA · On-site

$16.90/hr

Minimum 2 years of experience in automotive service writing or automotive repair facility preferred. * Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota ...

Valley Auto LLC

Service Writer

Madera, CA · On-site

$16.90/hr

Minimum 2 years of experience in automotive service writing or automotive repair facility preferred. * Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota ...

phils auto and fleet repair

service writer

Lodi, CA

Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...

phils auto and fleet repair

service writer

Lodi, CA · On-site

$17 - $30/hr

Automotive Service Writer / Advisor Location: Lodi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...

phils auto and fleet repair

service writer

Lodi, CA

Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented Service Writer ...

Apply Early

phils auto and fleet repair

service writer

Lodi, CA

Job Title: Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 $30 per hour, depending on experience] Job Overview We are looking for a customer-oriented ...

Apply Early

Ground Route Inc

Service Writer

Oxnard, CA · On-site

$16.50 - $20/hr

We are looking for a Service Writer to support our in-house mechanic shop and keep our fleet running smoothly. This role is critical in coordinating repairs, tracking maintenance, and ensuring our ...

Owens Equipment

Service Writer

Livermore, CA · On-site

$30 - $35/hr

Service Writer Cal-Line - 40 - Livermore, CA 94551 Salary Range $30.00 - $35.00 Hourly Position Type Full Time Job Shift Day Position Overview: We are seeking a motivated and customer-focused Service ...

Owen Companies

Service Writer

Livermore, CA

$30 - $35/hr

We are seeking a motivated and customer-focused Service Writer to join our team. In this role, you will be responsible for delivering exceptional service to customers both in person and over the ...

Prestige Auto Works

Automotive Service Writer

Sacramento, CA · On-site

$15 - $35/hr

Are you a seasoned Automotive Service Writer with a passion for delivering exceptional customer experiences? Look no further! Prestige Auto Works , based in Sacramento, CA, is on the lookout for a ...

Apply Early

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Showing results 1-20

All JobsService Writing JobsService Writing Jobs in California

Service Writing information

See California salary details

$11

$23

$41

How much do service writing jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service writing in California is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
What are popular job titles related to Service Writing jobs in California? For Service Writing jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Writing jobs in California look for? The top searched job categories for Service Writing jobs in California are:
What cities in California are hiring for Service Writing jobs? Cities in California with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in California as of June 2026, with employment types broken down into 32% Full Time, 65% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $49,858 per year, or $24 per hour.

Service Writer

Valley Auto Service Inc

Madera, CA • On-site

$16.90/hr

Other

Posted 8 days ago

Job description

The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns, accurately documenting repair needs, coordinating with technicians, and ensuring an exceptional customer experience from intake through vehicle delivery. The Service Advisor promotes dealership services, maintains strong communication, and supports efficient shop workflow.
Requirements
Essential Functions

  • Greet customers promptly and professionally, providing a positive first impression of the service department.
  • Listen to customer concerns using 12-step service process, ask clarifying questions, and document repair needs clearly on the repair order.
  • Advise customers on recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
  • Communicate with technicians to verify diagnoses, clarify concerns, and ensure accurate repair documentation.
  • Provide customers with estimates, obtain approvals, and update them throughout the repair process.
  • Review MPI (Multi-point inspection) and completed repair orders for accuracy, ensuring all work performed is properly documented.
  • Conduct active delivery of vehicles, explaining services performed and answering customer questions.
  • Schedule service appointments and manage the daily workflow to support shop efficiency.
  • Handle warranty, recall, and policy claim documentation in accordance with manufacturer requirements.
  • Maintain high CSI (Customer Satisfaction Index) scores through consistent communication and service excellence.
  • Follow all dealership, manufacturer, and safety policies and procedures.
  • Foster strong relationships with customers to enhance their service experience.
  • Utilize Tekion CRM System for tracking service, activities and managing customer relationships.
  • Perform other duties as reasonably assigned.
Qualifications
  • High School Diploma or equivalent required.
  • Minimum 2 years of experience in automotive service writing or automotive repair facility preferred.
  • Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota and/or Chevrolet is a plus.
  • Ability to work in a fast-paced environment.
  • Valid driver's license with clean driving record.
  • Bilingual (English/Spanish) a plus for customer service and community engagement.

Salary Description
$16.90 per hour + Bonus/Commissions

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