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Service Writer Jobs in Florida (NOW HIRING)

SAWGRASS FORD INC

Service Writer - Advisor

Sunrise, FL · On-site

The Service Writer is the dealership's first-line customer relations and service sales representative. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting ...

GENERAL RV CENTER

RV Service Writer

Dover, FL · On-site

Experience with RV or Automotive Service Writing experience a plus . * Ability to multitask and complete tasks in a timely and efficient manner. * Must be extremely detail oriented and organized.

GENERAL RV CENTER

RV Service Writer

Dover, FL · On-site

Experience with RV or Automotive Service Writing experience a plus . * Ability to multitask and complete tasks in a timely and efficient manner. * Must be extremely detail oriented and organized.

Cox Fleet

Service Writer II

Orlando, FL · On-site

Cox Fleet is currently hiring a Shop Service Writer to support future growth of the Company at this location. If you are looking for a new place to call home, we would love to talk to you! DUTIES

Cox Communications, Inc.

Service Writer II

Orlando, FL · On-site

$29.38 - $44.09/hr

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified ...

Cox Communications, Inc.

Service Writer II

Orlando, FL · On-site

$29.38 - $44.09/hr

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified ...

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Service Writer information

See Florida salary details

$8

$18

$31

How much do service writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service writer in Florida is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $20.82 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,753 per year, or $18.2 per hour.

Mechanical Service Writer

Snider Fleet Solutions

Tampa, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Snider Fleet Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

47th of 374 rated vehicle maintenance

Job description

People who want to do a great job want to work for a company that values that dedication.
We do.

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. Youll be working with people who put everything theyve got into their jobs. Because they love what they do and they love being on a winning team. We go the extra mile in everything we do.

We Offer:

  • Paid Time Off (PTO) personal, holiday, sick and vacation
  • Career advancement opportunities
  • 401(k) retirement planning
  • Profit sharing
  • Medical
  • Dental
  • Vision
  • Employer-Paid Life
  • Employer-Paid Short Term Disability
  • And More

We are currently seeking a team member who believes in the extra mile philosophy to fulfill our Mechanical Service Writer role.

As a Mechanical Service Writer, you will report to the Mechanical Service Manager. Your focus will be estimating heavy-duty truck and trailer mechanical jobs, including parts and labor. You will also bill service tickets, as demand requires. This entails significant time on the phone and computer communicating with vendors concerning parts pricing and availability and placing orders. You will also be in constant communication with mechanics on labor and time, and with customers on estimated job cost, lead time, and scheduling. This is a fast-paced environment; urgency and communication are critical.

What Youll Do on a Typical Day:

  • Estimating service tickets
  • Ordering parts
  • Processing and making returns
  • Customer support
  • Direct communication with technicians, customers, and vendors
  • Adherence to all safety programs
  • Assist in service billing

Work will be a combination of office and service shop/warehouse setting. This will be at one of our commercial/industrial tire and/or mechanical truck service centers. The employee is occasionally exposed to fumes or airborne particles, interact with moving mechanical parts/equipment, and the noise level at the service center is usually moderate to high.

Our Ideal Candidate:

Education or Experience:

  • Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience.
  • At least 2 years' experience within the industry or a related management position.

Skills and Abilities:

  • Ability to pass background check and drug screen.
  • Must have strong organizational and time management skills, as well as close attention to detail.
  • Complete understanding of VMRS codes and TMC recommended practices.
  • Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint) and the ability to learn and operate other software (AS400, SAP, BTN, etc.)
  • Superior customer service and communication skills (both written and verbal).
  • Ability to use all necessary office equipment, scanner, facsimile machines, calculators, postage machines, copiers, etc.
  • Understanding of invoicing and billing procedures.
  • Sensitivity to all confidential matters.
  • Reliable and dependable with self-initiative.
  • Ability to work effectively as a team member and independently with minimal supervision.
  • Ability to learn quickly and take on new responsibilities.
  • Proficient with 10-Key.
  • Ability to interact with all levels within the organization and client base.
  • Ability to understand and meet month-end, quarter-end, and year-end deadlines.
  • Ability to work overtime based on branch or department needs.
  • Understanding of industry standards and practices in accomplishing these standards.
  • Ability to multi-task, work effectively under pressure and time constraints.
  • Analytical skills, including research, ability to interpret data, and ability to analyze information.
  • Ability to train and coach in administrative practices.
  • Familiarity with Paylocity is a plus.
  • Supplier specific product knowledge.

You bring the drive. Well provide the training. Apply today to join our winning team.

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