ZipRecruiter

Log In

1

Service Writer Jobs in Naples, FL (NOW HIRING)

Walmart

Auto Care Center Service Writer

Naples, FL · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Island Marine Center

Warranty Administrator

Naples, FL · On-site

Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation. * Insure ...

MarineMax

Warranty Administrator

Naples, FL · On-site

Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation. * Insure ...

Generator Supercenter

Service Technician

Fort Myers, FL · On-site

$19 - $22/hr

Level 1 Generator Service Tech $19-$23 Level 2 Generator Service Tech $23-$25 Must have a valid ... Ability to communicate effectively, read, and write in English. * Ability to use phone app'

Environmental Pest Service

Lawn Service Technician

Naples, FL · On-site

$16.25 - $20.75/hr

With a focus on results - and the world-class service to back it up - we are your trusted, local ... Must have excellent written and verbal communication, with particular emphasis during telephone ...

Environmental Pest Service

Lawn Service Technician

Naples, FL · On-site

$16.25 - $20.75/hr

With a focus on results - and the world-class service to back it up - we are your trusted, local ... Must have excellent written and verbal communication, with particular emphasis during telephone ...

Naples Boat Mart

Service Manager

Naples, FL · On-site

$65 - $75/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Duties (Most Important to Least Important) Percent of the Time Supervise and coordinate the daily activities of service technicians, writers, and support staff ...

Naples Boat Mart

Service Manager

Naples, FL · On-site

$65K - $75K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES Duties (Most Important to Least Important) Percent of the Time Supervise and coordinate the daily activities of service technicians, writers, and support staff ...

Environmental Pest Service

Pest Service Technician

Naples, FL · On-site

$17.25 - $22.25/hr

With a focus on results - and the world-class service to back it up - we are your trusted, local ... Must have excellent written and verbal communication, with particular emphasis during telephone ...

Environmental Pest Service

Pest Service Technician

Naples, FL · On-site

$17.25 - $22.25/hr

With a focus on results - and the world-class service to back it up - we are your trusted, local ... Must have excellent written and verbal communication, with particular emphasis during telephone ...

Banfield Pet Hospital

Client Service Representative

Naples, FL · On-site

$15 - $20.50/hr

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style ... Client service skills - Consistently ensures the team provides the client with attentive, courteous ...

Onewater Marine Inc

Service Advisor

Naples, FL · On-site

Service Advisor POSITION SUMMARY Service Advisors are responsible for providing excellent customer ... Performs detailed write-up of customers concerns and incorporate required work utilizing "Complaint ...

next page

Showing results 1-20

All JobsService Writer JobsService Writer Jobs in Naples, FL

Service Writer information

See Naples, FL salary details

$11

$22

$40

How much do service writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service writer in Naples, FL is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.25 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

What are popular job titles related to Service Writer jobs in Naples, FL?

For Service Writer jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Service Writer jobs in Naples, FL look for?

The top searched job categories for Service Writer jobs in Naples, FL are:

What cities near Naples, FL are hiring for Service Writer jobs?

Cities near Naples, FL with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Naples, FL as of August 2026, with employment types broken down into 56% Full Time, 42% Part Time, and 2% Summer. Highlights an 100% In-person job distribution, with an average salary of $47,580 per year, or $22.9 per hour.

Automotive Service Writer

Naples Park Automotive Services

Naples, FL • On-site

Full-time

Posted 8 days ago

Job description

We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced auto service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through the service process, recommend necessary repairs, and ensure a smooth, transparent experience. You will coordinate between customers and our skilled technicians to deliver exceptional service that keeps vehicles running at their best. This position offers an exciting opportunity to leverage your automotive expertise while providing outstanding customer care in a lively, team-oriented environment.
Responsibilities

  • Greet customers warmly, listen attentively to their vehicle concerns, and accurately document service requests.
  • Explain repair recommendations clearly and confidently, utilizing estimating software to prepare detailed work orders.
  • Upsell additional services such as oil changes, tire rotations, alignments, brake repairs, suspension work, and transmission diagnostics to enhance vehicle performance and customer satisfaction.
  • Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
  • Communicate effectively with clients regarding vehicle status updates, repair costs, and recommended maintenance plans.
  • Manage service writing tasks efficiently while maintaining accurate records of all transactions and customer interactions.
  • Handle cash transactions responsibly and process payments securely at the point of sale.
Requirements

  • Proven experience as an automotive service advisor or in a similar auto service management role.
  • Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, oil changes, alignments, suspension systems, tire services, shocks & struts, brake repairs, and other automotive repairs.
  • Experience using estimating software and computer-aided vehicle damage estimating tools is essential.
  • Excellent customer service skills with the ability to communicate complex technical information clearly and professionally.
  • Ability to upsell services effectively while maintaining integrity and trust with clients.
  • Valid driver’s license with a clean driving record; driving experience is required.
  • Knowledge of auto estimating processes and service writing procedures is advantageous.

Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your mechanical expertise combined with your passion for customer satisfaction will make a real difference in our customers’ driving experience every day.