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Service Writer Jobs in Naples, FL (NOW HIRING)

Legendary Marina Mikes

Service Advisor

Fort Myers, FL · On-site

Service Advisor POSITION SUMMARY Service Advisors are responsible for providing excellent customer ... Performs detailed write-up of customers concerns and incorporate required work utilizing "Complaint ...

Brookshire's

Service Specialist

Naples, FL

Performs cashier and customer service duties to maintain an efficient front end. Ensures products ... Ability to effectively communicate in written and verbal form with customers and partners.

Walgreens

Customer Service Associate

Naples, FL · On-site

$14 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Bonita Springs, FL · On-site

$13.75 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Naples, FL · On-site

$13.50 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Fort Myers Beach, FL · On-site

$13.50 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Ted Todd Insurance

Customer Service

Estero, FL · On-site

$22 - $26/hr

Our Customer Service team is the heart of our agency supporting clients, solving problems, and ... Strong verbal and written communication skills. * Ability to navigate multiple systems while ...

CHIPOTLE

Service Leader

Naples, FL · On-site

$15 - $19.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

Chipotle

Service Leader

Naples, FL · On-site

$15 - $19.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

Chipotle

Service Leader

Naples, FL · On-site

$14.50 - $19/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

CHIPOTLE

Service Leader

Naples, FL · On-site

$15 - $19.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

Chipotle

Service Leader

Naples, FL · On-site

$15 - $19.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

CHIPOTLE

Service Leader

Naples, FL · On-site

$15 - $19.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

CRH

Customer Service Representative

Fort Myers, FL · On-site

$15.25 - $20.75/hr

Customer Service Representative AMAT Fort Myers, Florida, United States Job ID: 527133 Preferred ... Basic mathematical skills (writing/understanding basic equations) * Basic computer skills with the ...

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Showing results 21-40

All JobsService Writer JobsService Writer Jobs in Naples, FL

Service Writer information

See Naples, FL salary details

$11

$22

$40

How much do service writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service writer in Naples, FL is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.25 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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For Service Writer jobs in Naples, FL, the most frequently searched job titles are:

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The top searched job categories for Service Writer jobs in Naples, FL are:

What cities near Naples, FL are hiring for Service Writer jobs?

Cities near Naples, FL with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Naples, FL as of August 2026, with employment types broken down into 56% Full Time, 42% Part Time, and 2% Summer. Highlights an 100% In-person job distribution, with an average salary of $47,580 per year, or $22.9 per hour.

Service Advisor

Legendary Marina Mikes

Fort Myers, FL • On-site

Full-time

Re-posted 11 days ago

Job description

Service Advisor

 

POSITION SUMMARY

Service Advisors are responsible for providing excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers’ expectations through timely service, done in a profitable and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Duties (Most Important to Least Important)

  • Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
  • Maintains repair records for use in supervision or control. 
  • Manages technician’s workflow and schedules assigned repair orders appropriately.
  • Performs detailed write-up of customers concerns and incorporate required work utilizing “Complaint, Cause & Correction” on each repair order and provide timely estimates for customer approval.
  • Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.
  • Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation. 
  • Helps to maintain the flow and distribution of supplies and parts; assist in determining the type of materials, supplies, machinery, equipment or tolls to be used or parts to be bought, stocked, and sold. 
  • Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
  • Obtains warranty or service contract approvals in a timely manner.
  • Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
  • Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
  • Participates in the appraisal of technician productivity and efficiency for the purpose of recommending promotions or other changes in status; assists in interviewing, selecting, and training of technicians. 
  • Monitor and implement legal compliance measures. 

SKILLS  

  • Excellent interpersonal and communication skills
  • Ability to build and maintain customer relationships
  • Ability to manage service schedules and appointments
  • Ability to prioritize tasks in a fast-paced environment
  • Detail-oriented with accurate documentation and reporting
  • Efficient in managing workflow and ensuring customer expectations are met

QUALIFICATIONS / REQUIREMENTS

  • High school diploma or equivalent (required)
  • Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred
  • Experience working in a service department (marine service experience is a strong advantage)
  • Knowledge of marine equipment, boats, engines, and parts (strongly preferred)
  • Familiarity with basic marine maintenance and repair terminology

 

PHYSICAL DEMANDS

Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.

C=Constantly

F=Frequently

O=Occasionally

R=Rarely

(5-8 hrs. /shift)

(2-5 hrs. /sift)

(Up to 2 hrs. /shift)

(Not regular part of job)

Physical Activities

Remaining in a stationary position, often standing or sitting for prolonged periods

 F

Repeating motions that may include the wrists, hands and/or fingers

F

Moving about to accomplish tasks or moving from one worksite to another

 F

Operating motor vehicle

O

Communicating with others to exchange information

 C

Assessing the accuracy, neatness and thoroughness of the work assigned

C

Hearing

 C

Talking

C

Seeing

C

Eye/Hand/Foot Coordination

F

WORK ENVIRONMENT

Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

How would you best describe the environmental demands for this position? (Check only one)

Environmental Conditions

No adverse environmental conditions expected

X

Poor ventilation

Hazardous conditions

Small and/or encl

Apply