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Service Writer Jobs in Naples, FL (NOW HIRING)

Flexjet

Line Service Technician

Naples, FL · On-site

$15.50 - $18.25/hr

The Line Service Technician represents Flexjet in a positive and professional manner while serving ... Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected ...

Flexjet

Line Service Technician

Naples, FL · On-site

$15.50 - $18.25/hr

The Line Service Technician represents Flexjet in a positive and professional manner while serving ... Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected ...

Avl Pro Inc

Sales & Service Coordinator

Naples, FL · On-site

Excellent written and verbal communication skills. * Strong customer service skills and a professional, positive attitude. * Ability to work independently while also being an effective team member.

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Domino's

Customer Service Rep(03816)

Naples, FL · On-site

$16 - $21.75/hr

Company Description Domino's Pizza is hiring immediately for Customer Service Representatives ... Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes ...

Domino's Pizza

Customer Service Rep(03816)

Naples, FL

$16 - $21.75/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes ...

Liveops

Remote Customer Service Agent

Bonita Springs, FL · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Strong verbal and written communication skills. * Ability to navigate multiple systems and ...

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All JobsService Writer JobsService Writer Jobs in Naples, FL

Service Writer information

See Naples, FL salary details

$11

$22

$40

How much do service writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service writer in Naples, FL is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.25 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

What are popular job titles related to Service Writer jobs in Naples, FL?

For Service Writer jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Service Writer jobs in Naples, FL look for?

The top searched job categories for Service Writer jobs in Naples, FL are:

What cities near Naples, FL are hiring for Service Writer jobs?

Cities near Naples, FL with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Naples, FL as of August 2026, with employment types broken down into 56% Full Time, 42% Part Time, and 2% Summer. Highlights an 100% In-person job distribution, with an average salary of $47,580 per year, or $22.9 per hour.

Customer Service Representative, Transportation

WeDriveU

Naples, FL • On-site

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

WeDriveU rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 9 rated taxi private hire

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.
Responsibilities:
  • Responsible for acting as a liaison between the customer and the company
  • Provide a world class customer experience to both internal and external customers via phone/email/chat
  • Assist customers with service requests, changes, cancelation, and other queries
  • Resolve customer service issues via phone/email/chat
  • Capture detailed customer charter requests and provide an accurate quotation
  • Follow-up with leads via phone/email/chat
  • Assist customers with single call issue resolution
  • Ensure personal revenue goals and objectives are exceeded
  • Directly contribute to department revenue goal attainment
  • Other duties as assigned

Qualifications:
  • High School graduate or equivalent
  • Customer service experience in a contact/call center environment required
  • Excellent oral communication skills to respond and present professionally to callers and visitors
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
  • Strong interpersonal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Prior logistics/charter sales experience preferred
  • Transportation industry experience a plus
  • Bilingual English/Spanish a plus

We Offer
Physical Health
  • Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health
  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits

Emotional Health
  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  • Pet & Legal Insurance

Personal Development
  • On-the-job training and skills development
  • Internal transfer opportunities for career growth

*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

What WeDriveU employees say

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Benefits

Hours and flexibility

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