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Service Operations Manager Jobs in Seattle, WA (NOW HIRING)

Floor & Décor

Operations Manager

Seattle, WA

$23.75 - $42.75/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Blue Origin

Satellite Service Operations Engineer

Seattle, WA · On-site

$79K - $107K/yr

As a Satellite Service Operations Engineer, you will own the long-term sustainment and service delivery of spacecraft operations - from routine health management and performance trending, through ...

McKinstry

Operations Manager

Seattle, WA · On-site

... and facility services To get where we're going, we need big thinkers, problem solvers and ... The Opportunity with McKinstry We are seeking an Operations Manager to join our Low Voltage ...

Glass Doctor

Operations Manager

Kent, WA · On-site

Glass Doctor has been offering professional glass services for home, business and auto in Western ... As Operations Manager you will work closely with our field manager, dispatcher, customer service ...

Shimmick

Operations Manager

Seattle, WA

$225K - $275K/yr

Shimmick is seeking a highly talented Operations Manager to be based in the Seattle / Pacific ... as EAP services. NOTICE TO THIRD PARTY AGENCIES: Please note that Shimmick does not accept ...

Marcus & Millichap

Operations Manager

Seattle, WA

$75K - $83K/yr

Our mission is to help our clients create and preserve wealth through exceptional real estate investment expertise and service. The Operations Manager is responsible for coordinating administrative ...

Shimmick

Operations Manager

Seattle, WA · On-site

$225K - $275K/yr

Overview Shimmick is seeking a highly talented Operations Manager to be based in the Seattle ... as EAP services. NOTICE TO THIRD PARTY AGENCIES:Please note that Shimmick does not accept ...

Shimmick

Operations Manager

Seattle, WA · On-site

$225K - $275K/yr

Overview Shimmick is seeking a highly talented Operations Manager to be based in the Seattle ... as EAP services. NOTICE TO THIRD PARTY AGENCIES: Please note that Shimmick does not accept ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Seattle, WA

Service Operations Manager information

See Seattle, WA salary details

$40.4K

$89.5K

$149.1K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Seattle, WA is $89,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $108,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Seattle, WA? The most popular types of Service Operations jobs in Seattle, WA are:
What are popular job titles related to Service Operations Manager jobs in Seattle, WA? For Service Operations Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Seattle, WA look for? The top searched job categories for Service Operations Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Service Operations Manager jobs? Cities near Seattle, WA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,501 per year, or $43 per hour.

Operations Manager

Floor & Decor Holdings, Inc.

Shoreline, WA • On-site

$23.75 - $42.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

211th of 732 rated retailers

Job description

Pay Range
$23.75 - $42.75
PURPOSE
This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.
MAJOR RESPONSIBILITIES
  • Operations
  • Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
  • Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
  • Maintain inventory integrity by supervising the cycle count and inventory counting processes
  • Assist the General Manager in handling store level human resources or loss prevention issues as necessary
  • Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
  • Coordinate facility management to guarantee the safety and security of customers and employees
  • Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
  • Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
  • Ensure store presentation standards are achieved and maintained
    Customer Service
  • Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
  • Engage customer focus during the pick-up and check-out process
  • Handle claims and other KCM/MOD duties as needed
  • Ensure maximum scheduling coverage especially during peak traffic periods
  • Interface with corporate headquarters employees
    Administrative
  • Record-keeping and reporting of inventory, HR related matters and cash office records
  • Ensure web orders are shipped out including samples (e-commerce)
  • Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
  • Assist the stales team with resets, displays and display credits (merchandising)
  • Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center
    Warehouse/Logistics
  • Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
  • Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
  • Involved in sales reset in accordance with warehouse team (pack-out/overnight)
    Management
  • Review and assess the performance of associates on a timely basis
  • Train, develop, supervise and define workload associates
  • Ensure store adheres to COP/SOPs
  • Manage direct reports to ensure performance
  • Monitor associate retention and career development; communicate ideas to General Manager
  • Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
  • Ensure compliance to scheduling, hiring, payroll and business planning processes
  • Monitor, maintain and follow company policies; support company expectations and systems
  • Available to open and/or close the store in an effective manner
  • Perform additional managerial duties as necessary

MINIMUM ELIGIBILITY REQUIREMENTS
  • 3-5 years retail management experience and proven ability direct operations
  • Ability to perform in a high volume, highly complex location
  • Ability to demonstrate initiative and be a self-starter
  • Demonstrated proficiency in recruiting, hiring, and training associates
  • Excellent communication, interpersonal and analytical skills
  • Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
  • Must possess excellent customer service skills and work well under pressure

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
  • Occasional travel may be required including air and car travel
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate

PHYSICAL/SENSORY REQUIREMENTS
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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