ZipRecruiter

Log In

1

Service Operations Manager Jobs in Vancouver, WA

Burlington

Operations/Service Manager

Hillsboro, OR

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

CVS Health

Operations Manager

Beaverton, OR · On-site

$21.80 - $35.80/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Bell and Howell

Operations Manager

Troutdale, OR · On-site

Our Automation Services bring a dedicated team of expert mechatronic service engineers completely ... Site Operations Manager Location: Portland, OR/Troutdale, OR Job Summary: The Site Operations ...

Bell and Howell LLC

Operations Manager

Troutdale, OR · On-site

Our Automation Services bring a dedicated team of expert mechatronic service engineers completely ... Site Operations Manager Location: Portland, OR/Troutdale, OR Job Summary: The Site Operations ...

CCL Label, Inc.

Operations Manager

Portland, OR · On-site

The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee ... The role works closely with Customer Service, Sales, Quality, Finance, Human Resources, and ...

PTSolutions

Operations Manager

Portland, OR · On-site

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. We're looking to add an Operations Manager to our team to support our growth in ...

PTSolutions

Operations Manager

Portland, OR · On-site

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. We're looking to add an Operations Manager to our team to support our growth in ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Vancouver, WA

Service Operations Manager information

See Vancouver, WA salary details

$36.6K

$81.2K

$135.2K

How much do service operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service operations manager in Vancouver, WA is $81,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Vancouver, WA?

For Service Operations Manager jobs in Vancouver, WA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Vancouver, WA look for?

The top searched job categories for Service Operations Manager jobs in Vancouver, WA are:

What cities near Vancouver, WA are hiring for Service Operations Manager jobs?

Cities near Vancouver, WA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Vancouver, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $84,316 per year, or $40.5 per hour.

Service Operations Manager Portland Oregon

Albertsons

Portland, OR

Full-time

Medical, Dental, Retirement, PTO

Re-posted 28 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,168 frontline employees who took The Breakroom Quiz

69th of 123 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer‑facing environment where your work directly supports store performance and customer engagement.

Bring your flavor

Building the future of food and well‑being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main responsibilities:

  • Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service

  • Coach and develop associates on service standards, courtesy programs, and service recovery

  • Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes

  • Ensure compliance with cash handling, security, returns, refunds, and transaction policies

  • Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs

  • Oversee cash office processes including safe counts, till audits, deposits, and reconciliation

  • Ensure front‑end readiness for audits, compliance requirements, and company programs

  • Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff

  • Support shrink reduction, fraud prevention, and proper handling of restricted items

  • Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following:

Soft skills:

  • Strong customer‑service focus with a calm, professional team presence

  • Effective communication, coaching, and conflict‑resolution skills

  • Strong organization, prioritization, and planning abilities

  • Ability to multitask in a fast‑paced, customer‑facing environment

Competencies:

  • Front‑end and customer service operations

  • Cash handling, cash office accuracy, and compliance execution

  • Labor planning, scheduling, and service productivity

  • Service standards, audit readiness, and loss prevention support

Knowledge:

  • Store operations, service programs, and front‑end systems

  • Cash handling procedures, security protocols, and transaction policies

  • Scheduling tools and basic computer applications

Abilities:

  • Ability to review service metrics, labor usage, and performance trends

  • Ability to train, coach, and develop associates and supervisors

  • Ability to stand, move, lift, carry, or push moderate loads as required

  • Travel requirements: None

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

  • Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

  • Leaders invested in your training, career growth and development

  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

What Albertsons employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply