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Service Operations Manager Jobs in Redmond, WA (NOW HIRING)

Apex Systems

ITS Operations Manager

Seattle, WA · On-site

These services include: IMAC, Break Fix, Desk Side Support, etc. This role is responsible for ... The Operations Manager will oversee a field support team with specific field delivery scope. As a ...

NLS

Service & Operations Support

Woodinville, WA · On-site

$25 - $28/hr

Service & Operations Support * Location: Woodinville, WA JOB SUMMARY: Serve as first point of ... Manage client portal activity for in and out of contract services * Other duties as assigned. Total ...

CVS Health

Operations Manager

Bellevue, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Redmond, WA

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seattle, WA

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Transdev

Operations Manager

Seattle, WA

$104K - $116K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

CareerPaths NW

Operations Manager

Shoreline, WA · On-site

$75K - $80K/yr

Handle customer service calls and resolve issues as required. * Provide support wherever needed to keep operations moving. Qualifications * Previous experience in managing people, preferably in ...

Landis+Gyr

Operations Manager

Kirkland, WA · On-site

Identify, assess, and manage risks and issues impacting Landis+Gyr products, services, field performance, and operational reliability. * Develop, implement, and monitor operational metrics that ...

Marriott International

Operations Manager

Everett, WA · On-site

$66K - $82K/yr

HOTEL OPERATIONS MANAGER: The Delta Hotels by Marriott Seattle Everett is hiring a hands-on ... You will lead the Guest Service Department while also contributing across the entire hotel, driving ...

Marriott

Operations Manager

Everett, WA

$66K - $82K/yr

HOTEL OPERATIONS MANAGER: The Delta Hotels by Marriott Seattle Everett is hiring a hands-on ... You will lead the Guest Service Department while also contributing across the entire hotel, driving ...

Waste Management

Operations Manager Trainee

Seattle, WA · On-site

$80K - $83K/yr

... service excellence. If you're looking for a clear path into leadership, not just a job, this program is designed for you. I. Job Summary The Operations Manager Trainee (OMT) training program is ...

Waste Management

Operations Manager Trainee

Seattle, WA · On-site

$80K - $83K/yr

... service excellence. If you're looking for a clear path into leadership, not just a job, this program is designed for you. I. Job Summary The Operations Manager Trainee (OMT) training program is ...

Waste Management

Operations Manager Trainee

Seattle, WA · On-site

$80K - $83K/yr

... service excellence. If you're looking for a clear path into leadership, not just a job, this program is designed for you. I. Job Summary The Operations Manager Trainee (OMT) training program is ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Redmond, WA

Service Operations Manager information

See Redmond, WA salary details

$39.8K

$88.1K

$146.7K

How much do service operations manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for service operations manager in Redmond, WA is $88,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Redmond, WA? For Service Operations Manager jobs in Redmond, WA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Redmond, WA look for? The top searched job categories for Service Operations Manager jobs in Redmond, WA are:
What cities near Redmond, WA are hiring for Service Operations Manager jobs? Cities near Redmond, WA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Redmond, WA as of June 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,079 per year, or $42.3 per hour.
IT Service Operations Manager

IT Service Operations Manager

Community Transit

Everett, WA • On-site

$123K/yr

Other

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Community Transit rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

10th of 76 rated public transport

Job description

Overview
Community Transit is seeking an experienced and people-focused IT Service Operations Manager to lead a high-performing technology operations team responsible for delivering secure, reliable, and customer-focused IT services across the organization. This role combines operational leadership, team development, service management, and strategic technology oversight to ensure the effective delivery of critical IT services that support business operations.
The IT Service Operations Manager will oversee daily IT service delivery, lead and mentor technical staff, manage escalations and critical incidents, support process improvements, coordinate vendors and projects, and help ensure compliance with organizational standards and policies. This position plays a key leadership role in maintaining operational excellence while driving continuous improvement across technology services.
The team managed by this position supports a broad range of enterprise technologies and IT functions, including end user support, unified communications, mobile device management, endpoint management, virtual desktop infrastructure (VDI) and Microsoft 365 services administration and support.
Essential Duties
Key Responsibilities:
  • Lead, mentor, coach, and support direct reports through regular one-on-one meetings, performance feedback, goal setting, and professional development planning
  • Manage daily IT service operations and ensure high levels of customer support and service delivery
  • Oversee and help resolve complex escalations, recurring technical issues, and service disruptions
  • Lead the establishment, implementation, and maintenance of technology standards, ensuring endpoint devices and software solutions remain current and compliant with agency standards for security and change management
  • Provide management oversight for technology projects, including requirements definition, stakeholder coordination, and ensuring roles and responsibilities are clearly communicated
  • Manage staff responsible for providing 24x7x365 operational support for critical IT services through an on-call rotation
  • Participate in critical incident response and outage management activities, including customer communications, service restoration coordination, and post-incident resolution efforts
  • Build and maintain strong working relationships with peer managers, internal stakeholders, and business partners
  • Review, evaluate, and approve the onboarding of new technologies and solutions
  • Support operational planning, budgeting activities, vendor coordination, and continuous process improvement initiatives

Requirements
Minimum Qualifications
  • 6 or more years of experience in a related area such as IT service delivery, IT operations, infrastructure, networks, security, or application administration
  • Demonstrated experience supporting IT service delivery for 24/7 production operations, including IT systems, hosted and SaaS applications, and lifecycle management of assets
  • 3 years of experience managing the work of IT professionals or consultants
  • Demonstrated experience resolving emergent IT issues and leading communications with designated business units and leadership
  • 5 years of experience in IT project delivery and vendor management

An equivalent combination of education and experience to successfully perform job duties is also accepted.
Knowledge Requirements
  • Process improvement techniques
  • Project management methodologies
  • Risk management methodologies
  • Vendor and contract management
  • Change management practices
  • IT lifecycle management

Skill Requirements
  • Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit's Core Values and achieve the organization's vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect
  • Supervising staff and leading teams
  • Managing multiple tasks simultaneously and effectively
  • Effective oral, written, and computer-based communication
  • Technical problem-solving practices
  • Understanding of business roles, processes, planning, and requirements in an organization
  • Advanced analytical, critical thinking, and problem-solving abilities
  • Communicating complex technical information in understandable terms through verbal, written, and visual communication, including public speaking
  • Adapting communication style to various audiences
  • Engaging with stakeholders and effectively communicating changes that may not be aligned with original expectations
  • Active listening
  • Working effectively under pressure, meeting deadlines, and adjusting to changing and competing priorities
  • Identifying opportunities for creative problem solving within the parameters of good business practice
  • Researching strategic issues, technology, and techniques
  • Performing analysis and assessment and providing recommendations.
  • Working both independently and as a team member

Preferred Knowledge and Skills
  • Bachelor's degree in Computer Science, Business Administration, or a related field
  • Transit industry experience
  • 2 years of IT Service Management Program experience
  • ITIL certification

Working Conditions
  • Hybrid telework opportunities may be available for this position; however, regular onsite presence and flexibility in scheduling are required to meet operational and customer needs.
  • Work is primarily performed in an office environment and involves regular use of standard office equipment and technology. Employees may occasionally be required to lift or carry supplies and equipment weighing up to 10 pounds.
  • Some responsibilities may involve field work, which can include exposure to automotive fumes, odors, dust, noisy environments, and varying weather conditions.
  • This position includes participation in critical incident management activities, which may require occasional after-hours support during major outages, emergencies, or other urgent operational events.

Application and Selection Process
  • Only on-line applications accepted.
  • Applicants for this job may be considered for other openings up to six months after the date this position is filled.
  • Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits
  • Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
  • Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency's deferred compensation plan.
  • In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
  • Full list of all benefits and details can be found here.

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.
Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

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