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Service Operations Manager Jobs in Redmond, WA (NOW HIRING)

PTSolutions

Operations Manager

Tukwila, WA

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. We're looking to add an Operations Manager to our team to support our growth in ...

PTSolutions

Operations Manager

Seattle, WA

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. We're looking to add an Operations Manager to our team to support our growth in ...

Berkshire Production Supply

Operations Manager

Tukwila, WA · On-site

$80K - $120K/yr

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. We're looking to add an Operations Manager to our team to support our growth in ...

TERRACON

Operations Manager IV

Lynnwood, WA

As Operations Manager, you will lead a large, growing office of more than 110 employee-owners ... Our Corporate Services team, based at Terracon's Olathe, Kansas headquarters, supports our 180 ...

B'zoe Care

Operations Manager

Bothell, WA

$80K - $95K/yr

Operations Manager King & Snohomish County * Bothell Office Work Location: On-site at our Bothell ... Our services range from neurological support and care for physical/mental disabilities to ...

TERRACON

Operations Manager IV

Lynnwood, WA · On-site

$209K - $255K/yr

As Operations Manager, you will lead a large, growing office of more than 110 employee-owners across geotechnical, environmental, and construction materials testing/special inspection services. You ...

Floor & Décor

Operations Manager

Seattle, WA

$23.75 - $42.75/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Blue Origin

Satellite Service Operations Engineer

Seattle, WA · On-site

$79K - $107K/yr

As a Satellite Service Operations Engineer, you will own the long-term sustainment and service delivery of spacecraft operations - from routine health management and performance trending, through ...

McKinstry

Operations Manager

Seattle, WA · On-site

... and facility services To get where we're going, we need big thinkers, problem solvers and ... The Opportunity with McKinstry We are seeking an Operations Manager to join our Low Voltage ...

Glass Doctor

Operations Manager

Kent, WA · On-site

Glass Doctor has been offering professional glass services for home, business and auto in Western ... As Operations Manager you will work closely with our field manager, dispatcher, customer service ...

Shimmick

Operations Manager

Seattle, WA

$225K - $275K/yr

Shimmick is seeking a highly talented Operations Manager to be based in the Seattle / Pacific ... as EAP services. NOTICE TO THIRD PARTY AGENCIES: Please note that Shimmick does not accept ...

Marcus & Millichap

Operations Manager

Seattle, WA · On-site

$75K - $83K/yr

Our mission is to help our clients create and preserve wealth through exceptional real estate investment expertise and service. The Operations Manager is responsible for coordinating administrative ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Redmond, WA

Service Operations Manager information

See Redmond, WA salary details

$39.8K

$88.1K

$146.7K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Redmond, WA is $88,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Redmond, WA? For Service Operations Manager jobs in Redmond, WA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Redmond, WA look for? The top searched job categories for Service Operations Manager jobs in Redmond, WA are:
What cities near Redmond, WA are hiring for Service Operations Manager jobs? Cities near Redmond, WA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $88,079 per year, or $42.3 per hour.

Patient Services Operations Manager

Neighborcare Health

Seattle, WA • On-site

$68K - $84K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Purpose
The Patient Services Operations Manager provides strategic and operational leadership for Patient Services Representatives (PSR) and Patient Services Representatives - Lead across multiple clinical sites. In partnership with Clinic Administrators of assigned sites, this role oversees all front office operations and direct leadership of assigned staff, including day-to-day oversight of clinic schedules to meet patient access needs. The Manager is responsible for optimizing patient care delivery and supporting a positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement.
Health, Wellness & Retirement Benefits:
  • Medical, Dental & Vision insurance
  • Paid time off & paid holidays
  • Retirement with contribution match
  • Life & AD&D, pet insurance
  • Employee assistance program, & more!

Compensation:
  • The target wage range for this position is $68,494.40 to $84,926.40 annually.
  • Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Primary Responsibilities:
People Leadership (50%):
  • Provide direct supervision, coaching, and professional development for a regional team of 10-25 PSR, including PSR Leads.
  • Lead recruitment, onboarding, training, evaluations, and corrective actions with HR and site leaders; coordinate and support onboarding and performance of staff including float pool staff and volunteers at assigned clinics.
  • Conduct regular 1:1 meetings to support staff growth, retention, and performance.
  • Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation.
  • Monitor and adjust staffing and FTE levels across clinics based on operational needs, including same-day coverage coordination and long-term staffing planning. Collaborate with Clinic Administrators on scheduling, timekeeping, and workforce planning.
  • Ensure direct reports complete required training, competencies, and documentation.
  • Facilitate training and support staff in pursuing advanced skills and leadership pathways.
  • Lead and/or facilitate staff and team meetings, including but not limited to creating agenda, tracking deliverables and minutes.

Operations Management (50%):
  • Participate in organizational planning and policies or procedure development with central Operations team and leadership.
  • Implement and monitor standardized workflows for all Patient Services front office operations, ensuring alignment with organizational standards and regulatory requirements.
  • Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning.
  • Ensure compliance with cash handling procedures and complete daily reconciliation.
  • Complete required Front Office process and financial reports in a timely manner.
  • Develop training materials and tools for staff. Conduct monthly Revenue Cycle Front Office operations training for new and current staff, in partnership with Director of Revenue Cycle and peer leaders.
  • Use data and feedback to identify process improvement opportunities. Lead and/or support implementation of solutions to improve patient services operations efficiency, patient access, and clinical quality.
  • Work with assigned clinic Lead teams to plan for long-term patient and staff needs, resources, and process improvements.
  • Support resolution of patient issues and/or complaints in a timely manner. Escalating to site leadership, as needed, to ensure effective outcomes.
  • Champion a culture of equity, safety, and continuous improvement that aligns with Neighborcare's mission and core values.
  • Partner with assigned clinic site lead team during annual budgeting.

Required Skills:
  • Knowledge of HIPAA and confidentiality regulations as they apply to patient and staff information
  • Knowledge of electronic medical records (Epic preferred), including navigation, task management, and basic reporting
  • Knowledge of principles of standardized clinical workflows and performance improvement
  • Knowledge of culturally responsive practices and an understanding of how identity (race, ethnicity, gender, etc.) intersects with patient and staff experience
  • Intermediate knowledge of front office operations, including patient check-in, registration, and point-of-service collections
  • Intermediate knowledge of insurance reimbursement processes, including eligibility verification and authorization workflows.
  • Knowledge of customer service principles, including service recovery techniques for resolving patient and staff concerns professionally and empathetically

Required Abilities:
  • Ability to maintain confidentiality and comply with HIPAA and privacy regulations
  • Ability to supervise, coach, and support development for large or dispersed teams (10-25 staff)
  • Ability to lead and manage through change, including the implementation of standardized workflows
  • Ability to de-escalate concerns, resolve issues, and maintain professionalism in high-pressure situations
  • Ability to assess, prioritize, and respond to competing operational needs in a fast-paced, high-pressure clinical environment
  • Ability to navigate interpersonal and performance-related concerns with empathy, discretion, and professionalism
  • Ability to work effectively with individuals from diverse backgrounds, including across racial, ethnic, cultural, gender identity, and socioeconomic lines
  • Ability to adapt and remain resilient in response to staffing fluctuations, evolving priorities, and process changes
  • Ability to work evenings and weekends, as needed

Preferred Skills:
  • Electronic medical record experience. Experience with Epic preferred.
  • Experience supervising across multiple clinic locations or service lines

Education/Experience Requirements:
  • AA Degree or equivalent; or high school diploma or GED
  • 2 years of leadership in a professional setting

Preferred Requirements:
  • Bachelor's Degree
  • 2 years of leadership experience in medical or dental clinic, specifically overseeing one or more of the following functions: patient check-in, patient scheduling

About Neighborcare Health:Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.
We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.
Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.
Learn more about us here.
The full job description is available upon request
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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