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Service Operations Manager Jobs in Kennewick, WA

Cadwell

Service Operations Manager

Kennewick, WA · On-site

The Manager of Service Operations runs Cadwell's hardware repair and preventative maintenance operation as a service business, with full accountability for throughput, turnaround time, SLA ...

Cadwell

Service Operations Manager

Kennewick, WA · On-site

The Manager of Service Operations runs Cadwell's hardware repair and preventative maintenance operation as a service business, with full accountability for throughput, turnaround time, SLA ...

Capstone Logistics

Operations Manager

Burbank, WA · On-site

$70K - $80K/yr

Operations Manager Burbank, WA SCHEDULE: Sunday - Thursday, 7:00 AM start-time SALARY: $70,000 ... Document and resolve any customer service or associate issues daily. * Ensure all associates follow ...

Capstone Logistics LLC

Operations Manager

Burbank, WA · On-site

$70K - $80K/yr

Operations Manager Burbank, WA SCHEDULE: Sunday - Thursday, 7:00 AM start-time SALARY: $70,000 ... Document and resolve any customer service or associate issues daily. Ensure all associates follow ...

Capstone Logistics

Operations Manager

Burbank, WA · On-site

$70K - $80K/yr

Operations Manager Burbank, WA SCHEDULE: Sunday - Thursday, 7:00 AM start-time SALARY: $70,000 ... Document and resolve any customer service or associate issues daily. * Ensure all associates follow ...

Walgreens

Pharmacy Operations Manager

Richland, WA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Richland, WA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

AutoZone

Distribution Center Operations Manager

Pasco, WA · On-site

$81K - $142K/yr

... service. If you enjoy fast-paced, physical positions that gets you up and moving, then look no ... The Operations Manager will regularly communicate with the DC Manager regarding process ...

XPO Logistics

Supervisor, Freight Operations

Pasco, WA · On-site

$65K - $81K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... About XPO XPO is a top ten global provider of transportation services, with a highly integrated ...

XPO

Supervisor, Freight Operations

Pasco, WA · On-site

$65K - $81K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... About XPO XPO is a top ten global provider of transportation services, with a highly integrated ...

XPO Logistics

Supervisor, Freight Operations

Pasco, WA · On-site

$65K - $81K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... About XPO XPO is a top ten global provider of transportation services, with a highly integrated ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Kennewick, WA

Service Operations Manager information

See Kennewick, WA salary details

$36K

$79.7K

$132.7K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Kennewick, WA is $79,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Kennewick, WA look for? The top searched job categories for Service Operations Manager jobs in Kennewick, WA are:
What cities near Kennewick, WA are hiring for Service Operations Manager jobs? Cities near Kennewick, WA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Kennewick, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,674 per year, or $38.3 per hour.

Service Operations Manager

Cadwell

Kennewick, WA • On-site

Full-time

Re-posted 14 days ago

Job description

Position Summary:The Manager of Service Operations runs Cadwell's hardware repair and preventative maintenance operation as a service business, with full accountability for throughput, turnaround time, SLA performance, cost efficiency, and customer satisfaction. This is an operations leadership role first. The team's technical depth is provided by an experienced Lead Service Engineer; this manager's value is in building the systems, processes, and accountability structures that allow that technical expertise to scale reliably.
As a member of Cadwell's Service Leadership Team, this manager collaborates across Product Management, Engineering, and peer Service Delivery functions to align operational capabilities with company goals and customer expectations.
Key Responsibilities:
  • Oversee and lead end-to-end service operations, ensuring KPIs such as repair turn times, throughput, SLA, first-time-fix rates, and costs per repair are met or exceeded.
  • Manage resource utilization day-to-day while leading longer-term capacity planning and staffing decisions.
  • Manage the escalation of operational customer issues.
  • Manage the team's annual expense budget with ownership of service unit economics: labor utilization, parts spend, cost per repair, and service margins.
  • Oversee service parts inventory to minimize repair delays.
  • Oversee service invoicing, ensuring accuracy, timeliness, and alignment with contract terms and repair records.
  • Oversee continuous improvement through documentation, SOPs, work instructions, and operational protocols. Extend standards to field-based team members and international distributors as needed.
  • Oversee process improvement initiatives using lean or equivalent methodologies to reduce cycle times, eliminate waste, and improve throughput.
  • Partner with Product Management and Hardware Engineering to ensure operational readiness ahead of new product releases; serve as the operational representative in engineering change orders (ECOs) throughout the product lifecycle.
  • Partner with the Technical Lead to identify skill gaps; own the resulting development and training plans.
  • Ensure all service activities meet applicable regulatory and quality standards (ISO 13485, FDA, EU MDR).
  • Other activities as directed, assigned, or requested.

Job Knowledge / Requirements
  • Comprehensive knowledge of service operations management, including workflow design, capacity planning, and performance management systems.
  • Thorough knowledge of service unit economics, including cost per repair, labor utilization, parts spend, and margin management.
  • Thorough knowledge of service management platforms, CRM systems, and reporting tools.
  • Thorough knowledge of lean, continuous improvement, or operational excellence methodologies (e.g., Lean, Six Sigma).
  • Working knowledge of regulatory and quality standards applicable to service operations in a regulated industry (e.g., ISO 13485, FDA, MDR).
  • Ability to lead a technically deep team without being the technical expert; earns credibility through sound operational leadership and decision-making.
  • Ability to manage workforce planning and staffing decisions, including scheduling, utilization management, and headcount modeling.
  • Able to communicate clearly and concisely across technical, operational, and leadership audiences, both in written and verbal formats.

Education/Experience
  • Bachelor's degree in Business, Operations Management, Industrial Engineering, Supply Chain, or a related field (equivalent experience considered).
  • 5+ years in service operations, field service management, or operations leadership, preferably in a technical, regulated, or capital equipment environment.
  • 2+ years in a supervisory or managerial role with direct reports.
  • Background in medical devices, healthcare technology, or a regulated industry preferred but not required.

Physical Requirements/Working Conditions
  • Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, and occasional lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
  • Extensive use of a computer will be required.
  • Domestic and international travel may be required; must be able to obtain necessary travel documents.
  • Work hours outside normal business hours may be required at times to meet business needs.

Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com.
Salary Range
$120,000-$140,000 USD

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