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Service Operations Manager Jobs in Grapeview, WA

CVS Health

Operations Manager

Seattle, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seattle, WA

$26.30 - $40.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

ULINE

Operations Manager

Olympia, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

Uline

Operations Manager

Lacey, WA

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Olympia, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Tacoma, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

Uline

Operations Manager

Lacey, WA

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Tacoma, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

BPI Medical

Operations Manager

Fife, WA

... services. Founded in 1976 in Fife, Washington, we serve hospitals, surgery centers, and health ... The Role As the Operations Manager at BPI Medical, you lead the daily operations of our Flexible ...

Floor & Décor

Operations Manager

Seattle, WA

$23.75 - $42.75/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Blue Origin

Satellite Service Operations Engineer

Seattle, WA · On-site

$79K - $107K/yr

As a Satellite Service Operations Engineer, you will own the long-term sustainment and service delivery of spacecraft operations - from routine health management and performance trending, through ...

Amazon

Operations Manager

Dupont, WA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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Service Operations Manager information

See Grapeview, WA salary details

$38K

$84.1K

$140.1K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Grapeview, WA is $84,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $102,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Grapeview, WA are hiring for Service Operations Manager jobs? Cities near Grapeview, WA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Retail Maintenance, Service Operations Manager - Commercial Only

Ideal Services NW LLC

Tacoma, WA • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

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Job description

On-site position - Not remote
• Oversee 35+ field Techs and a team of 5 support staff
• Oversee dispatch staff for smooth and efficient work order flow, from scheduling to completion
o Ensure work order description is understood and
o Ensure the techs have proper training on procedures
o Ensure the right tech is sent to a job based on skill level
o Work to improve the skill level of the service techs
o Work to build the techs and staffs confidence, attitude
o Ensure techs have the proper
• Manage work order scheduling, with staff, to ensure ETAs are met.
• Oversee work order completions to meet client’s criteria
• Work with Account manager team to ensure our performance score card stays in the “A” rating
• Oversee that each work order is done on time, with quality and profitable
• Work with the Account Manager team on quotes and scheduling to keep the clients happy
• Oversee the warehouse staff and mechanic to ensure an efficient use of all resources
o Oversee the vehicle inventory and the proper operation
Work with the GM and owners to ensure the team works together as cohesive team
Must have "MINIMUM" 10+ years experience in the "Commercial Construction trades" and 5+ years experience in a Supervisory role
Looking for a leader that can:
• Work with, motivate and train the field staff to be their best.
• Ensure the techs have the necessary training on protocols and procedures.
• Ensure the techs are efficient and thorough in performing repairs and maintenance

Company Description

Ideal Services NW is the only Self-Performing, Facility Maintenance Providers in the Pacific Northwest that actively maintains over 500 locations in Electrical, Plumbing, and Handyman based work. We are driven by an entrepreneurial spirit of success and an understanding of technology that moves the business forward. Our goal is to be problem solvers first, innovative second, and to always be responsible for our decisions. The spirit of “Integrity First” drives our company’s owners. The prevailing sentiment of Ideal Services NW from its’ clients and peers nationwide is one of steadfast integrity.

We are looking for an Operations manager that understands the fast pace nature of Service, as well as the urgency needed to keep the customers happy