Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Bremerton, WA · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Bremerton, WA · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Bremerton, WA · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Bremerton, WA · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Regional Operations Manager
$72K - $108K/yr
Provide problem solving / troubleshooting, guidance and coaching on customer service roadblocks ... Ability to manage operations leadership at multiple locations.
Regional Operations Manager
$72K - $108K/yr
Provide problem solving / troubleshooting, guidance and coaching on customer service roadblocks ... Ability to manage operations leadership at multiple locations.
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Olympia, WA · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Olympia, WA · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Branch Operations Manager
Seattle, WA · On-site
$100K/yr
Description The Branch Operations Manager ensures the operational success of the branch. You will ... Oversee the ongoing maintenance, inventory, and servicing of the fleet through efficient use of ...
Branch Operations Manager
Seattle, WA · On-site
$100K/yr
Description The Branch Operations Manager ensures the operational success of the branch. You will ... Oversee the ongoing maintenance, inventory, and servicing of the fleet through efficient use of ...
Mobile Operations Manager
Fife, WA · On-site
Determine market strategies, forecasts, and goals for each product and service. Successfully engage ... Contract Management Demonstrate the ability to qualify, analyze, develop, and propose pricing and ...
Mobile Operations Manager
Fife, WA · On-site
Determine market strategies, forecasts, and goals for each product and service. Successfully engage ... Contract Management Demonstrate the ability to qualify, analyze, develop, and propose pricing and ...
Operations Manager II
Home, WA · On-site +1
Provides consultation and advice to service partners and customers. Identifies and influences ... Operational Functions, Problem Solving, Process Management, Standard Operating Procedures Work ...
Operations Manager II
Home, WA · On-site +1
Provides consultation and advice to service partners and customers. Identifies and influences ... Operational Functions, Problem Solving, Process Management, Standard Operating Procedures Work ...
Mobile Operations Manager
Fife, WA · On-site
Determine market strategies, forecasts, and goals for each product and service. Successfully engage ... Contract Management Demonstrate the ability to qualify, analyze, develop, and propose pricing and ...
Mobile Operations Manager
Fife, WA · On-site
Determine market strategies, forecasts, and goals for each product and service. Successfully engage ... Contract Management Demonstrate the ability to qualify, analyze, develop, and propose pricing and ...
Manage vendors, contractors, and service providers supporting facility operations. * Partner with hardware deployment, networking, and engineering teams to coordinate infrastructure changes and ...
Manage vendors, contractors, and service providers supporting facility operations. * Partner with hardware deployment, networking, and engineering teams to coordinate infrastructure changes and ...
Facilities Operations Manager
Seattle, WA · On-site +1
$159K - $240K/yr
Manage vendors, contractors, and service providers supporting facility operations. * Partner with hardware deployment, networking, and engineering teams to coordinate infrastructure changes and ...
Facilities Operations Manager
Seattle, WA · On-site +1
$159K - $240K/yr
Manage vendors, contractors, and service providers supporting facility operations. * Partner with hardware deployment, networking, and engineering teams to coordinate infrastructure changes and ...
Service Operations Manager information
See Grapeview, WA salary details
$38K - $47.3K
2% of jobs
$47.3K - $56.5K
13% of jobs
$63.2K is the 25th percentile. Wages below this are outliers.
$56.5K - $65.8K
14% of jobs
The median wage is $74.9K / yr.
$65.8K - $75.1K
22% of jobs
$75.1K - $84.4K
14% of jobs
$84.4K - $93.7K
8% of jobs
$96.9K is the 75th percentile. Wages above this are outliers.
$93.7K - $103K
9% of jobs
$103K - $112.3K
9% of jobs
$112.3K - $121.6K
6% of jobs
$121.6K - $130.8K
4% of jobs
$130.8K - $140.1K
0% of jobs
$38K
$84.1K
$140.1K
How much do service operations manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for service operations manager in Grapeview, WA is $84,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $102,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
What cities near Grapeview, WA are hiring for Service Operations Manager jobs? Cities near Grapeview, WA with the most Service Operations Manager job openings:
Walgreens rating
5.5
Based on 2,192 frontline employees who took The Breakroom Quiz
95th of 112 rated pharmacies
Job description
- Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
External Basic Qualifications
- High School Diploma, GED, or equivalent.
- PTCB certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
- Previous people management/ leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US