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Service Operations Manager Jobs in Seattle, WA (NOW HIRING)

AVI-SPL

Operations Manager

Woodinville, WA · On-site

$135K - $161K/yr

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will ...

Cummins

Sr. Specialist - Service Operations

Seattle, WA · On-site

$120K - $180K/yr

The hiring manager is open to considering candidates located within a 50-mile radius of either a ... Help establish scalable service operations processes and tools to support future deployments and ...

CVS Health

Operations Manager

Seattle, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seattle, WA

$26.30 - $40.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Bellevue, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EverLine Coatings USA

Operations Manager

Seattle, WA · On-site

$67K/yr

Company Overview EverLine Coatings and Services, a rapidly scaling commercial service brand is looking for an experienced, reliable, and proactive Operations Manager to lead our Seattle Location. Our ...

CVS Health

Operations Manager

Bellevue, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Shane Co.

Operations Manager

Tukwila, WA · On-site

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

Shane Co.

Operations Manager

Tukwila, WA · On-site

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

Office Depot

Operations Manager

Kent, WA · On-site

The role owns P&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Operations Manager ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Seattle, WA

Service Operations Manager information

See Seattle, WA salary details

$40.4K

$89.5K

$149.1K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Seattle, WA is $89,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $108,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Seattle, WA? The most popular types of Service Operations jobs in Seattle, WA are:
What are popular job titles related to Service Operations Manager jobs in Seattle, WA? For Service Operations Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Seattle, WA look for? The top searched job categories for Service Operations Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Service Operations Manager jobs? Cities near Seattle, WA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,501 per year, or $43 per hour.

Retail Maintenance, Service Operations Manager - Commercial Only

Ideal Services NW LLC

Tacoma, WA • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

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Job description

On-site position - Not remote
• Oversee 35+ field Techs and a team of 5 support staff
• Oversee dispatch staff for smooth and efficient work order flow, from scheduling to completion
o Ensure work order description is understood and
o Ensure the techs have proper training on procedures
o Ensure the right tech is sent to a job based on skill level
o Work to improve the skill level of the service techs
o Work to build the techs and staffs confidence, attitude
o Ensure techs have the proper
• Manage work order scheduling, with staff, to ensure ETAs are met.
• Oversee work order completions to meet client’s criteria
• Work with Account manager team to ensure our performance score card stays in the “A” rating
• Oversee that each work order is done on time, with quality and profitable
• Work with the Account Manager team on quotes and scheduling to keep the clients happy
• Oversee the warehouse staff and mechanic to ensure an efficient use of all resources
o Oversee the vehicle inventory and the proper operation
Work with the GM and owners to ensure the team works together as cohesive team
Must have "MINIMUM" 10+ years experience in the "Commercial Construction trades" and 5+ years experience in a Supervisory role
Looking for a leader that can:
• Work with, motivate and train the field staff to be their best.
• Ensure the techs have the necessary training on protocols and procedures.
• Ensure the techs are efficient and thorough in performing repairs and maintenance

Company Description

Ideal Services NW is the only Self-Performing, Facility Maintenance Providers in the Pacific Northwest that actively maintains over 500 locations in Electrical, Plumbing, and Handyman based work. We are driven by an entrepreneurial spirit of success and an understanding of technology that moves the business forward. Our goal is to be problem solvers first, innovative second, and to always be responsible for our decisions. The spirit of “Integrity First” drives our company’s owners. The prevailing sentiment of Ideal Services NW from its’ clients and peers nationwide is one of steadfast integrity.

We are looking for an Operations manager that understands the fast pace nature of Service, as well as the urgency needed to keep the customers happy