Service Operations Manager Jobs in Redmond, WA (NOW HIRING)

Shimmick is seeking a highly talented Operations Manager to be based in the Seattle / Pacific Northwest region. In this role, you will manage multiple projects with high contract value, requiring complex coordination across multiple systems and processes.

At Shimmick, we are problem solvers. Creative thinkers. Innovators. We approach each project with fresh ideas and big thinking in pursuit of better answers, better outcomes, and better experiences for our clients. We are resourceful, nimble and resilient. We work hard together-and with our clients-to deliver high-quality projects that are on time, on budget and beyond expectations.

Backed by over 100 years of expertise and driven by innovation and an entrepreneurial spirit, Shimmick is one of the most dynamic infrastructure builders in the industry. With market leadership in water resources, sustainable transportation, and complex electrical construction, we're well-positioned to lead during a time of rapid change. As project delivery models, regulatory frameworks, supply chains, and technology continue to evolve, our ability to stay flexible and agile in our construction approach is essential to our success.

Typical responsibilities include, but are not limited to the following:

Operational management of large scale projects, multiple small scope projects, Strategic Capture and Win Planning for future work in the area

• Support strategic planning for key pursuits in target sectors, including client analysis, competitive positioning, and teaming recommendations.
• Support capture plan development, pursuit calendars, and SWOT analyses.
• Facilitate go/no-go discussions and strategy sessions with executive sponsors and BD teams.
• Ensure all messaging reflects the client's values, pain points, and success criteria.
• Help grow the Seattle / Pacific Northwest market.

Client and Internal Facilitation

• Coordinate input and feedback from subject matter experts, joint venture partners, estimators, and executives.
• Foster strong relationships with clients during prepositioning, procurement, and debrief stages.

Contract and Procurement Intelligence

• Analyze RFQs, RFPs, and contract documents to identify key risks, requirements, and opportunities.
• Coordinate with legal, estimating, and risk management teams to ensure proposal responses reflect contract compliance and risk mitigation strategy.
• Track industry trends in progressive contracting (e.g., CMGC, P3, DBFOM) and communicate implications to the team.

Operational Leadership

• Sponsor Project PMs to ensure profitable work.
• Develop and mentor project staff on contract administration, cost controls, scheduling basics, contract negotiations, field management.

Minimum Requirements:

• Bachelor's degree in Engineering, Construction Management, Project Management, Facility Management or other relevant discipline and 12+ years' experience leading heavy civil construction projects or demonstrated equivalent combination of education and experience.

Preferred Qualifications:

• Strong writing, editing, and messaging skills, with experience tailoring technical content for client needs.
• Experience facilitating meetings and working groups with diverse stakeholders, including engineers, executives, and JV partners.
• Familiarity with CMAR/CMGC, Design-Build, and alternative delivery contracting models.
• Proficiency in Microsoft Office, Adobe InDesign, SharePoint, CMiC (Cost Management).

Additional Information:

• This position is located in the Seattle, WA area.
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
• This position does not include sponsorship for United States work authorization.

The salary range for this position is between $225,000 - $275,000 per year depending on experience and/or education.

Shimmick's comprehensive benefits plan includes medical, dental and vision coverage; as well as options to participate in an FSA or HSA. The Company also provides employer paid STD, LTD, basic life and AD&D, and an Employee Assistance Program. Additional voluntary benefit offerings include pet insurance, hospital indemnity, critical illness insurance, legal and identity theft protection.

These benefits are available to all employees working more than 20 hours per week. Employees working less than 20 hours per week are eligible for medical, dental and vision coverage as well as EAP services.