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Service Operations Manager Jobs in Indiana (NOW HIRING)

Clean Harbors

Operations Manager

Newburgh, IN · On-site

Hepaco, A Clean Harbors Company, in Newburgh, IN is seeking a Field Services Operations Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day ...

JF

Service Operations Specialist

Indianapolis, IN · On-site

$21 - $24/hr

The Service Operations Specialist is responsible for the effective deployment of technicians to ... Proactively manage technician response time relative to customer-designated work order priority ...

CVS Health

Operations Manager

Michigan City, IN

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Clean Team Inc

Operations Manager

Zionsville, IN · On-site

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... You are devoted to providing our customers with the highest quality service You are hardworking, a ...

Clean Team Inc

Operations Manager

New Haven, IN · On-site

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... You are devoted to providing our customers with the highest quality service You are hardworking, a ...

Courtyard Speedway

Operations Manager

Speedway, IN · On-site

As an Operations Manager, you will assist your General Manager in leading and inspire each team ... Handling guest complaints and overseeing service recovery process. * Assist in managing budget and ...

CVS Health

Operations Manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Courtyard Speedway

Operations Manager

Speedway, IN

As an Operations Manager, you will assist your General Manager in leading and inspire each team ... Handling guest complaints and overseeing service recovery process. * Assist in managing budget and ...

CVS Health

Operations Manager

Brazil, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New Albany, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Courtyard Speedway

Operations Manager

Speedway, IN · On-site

As an Operations Manager, you will assist your General Manager in leading and inspire each team ... Handling guest complaints and overseeing service recovery process. * Assist in managing budget and ...

Courtyard Speedway

Operations Manager

Speedway, IN

As an Operations Manager, you will assist your General Manager in leading and inspire each team ... Handling guest complaints and overseeing service recovery process. * Assist in managing budget and ...

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Service Operations Manager information

See Indiana salary details

$33.8K

$74.8K

$124.7K

How much do service operations manager jobs pay per year?

As of Jun 2, 2026, the average yearly pay for service operations manager in Indiana is $74,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $90,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Indiana? The most popular types of Service Operations jobs in Indiana are:
What are popular job titles related to Service Operations Manager jobs in Indiana? For Service Operations Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Indiana look for? The top searched job categories for Service Operations Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Operations Manager jobs? Cities in Indiana with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Indiana as of May 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $74,836 per year, or $36 per hour.
Operations Manager

Operations Manager

Clean Harbors

Newburgh, IN • On-site

Full-time

Medical, Retirement

Posted 4 days ago

Clean Harbors rating

6.7

Company rating: 6.7 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

35th of 70 rated recycling and waste

Job description

Hepaco, A Clean Harbors Company, in Newburgh, IN is seeking a Field Services Operations Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day management, as well as providing direction, growth and ensuring the success of the Company and its Employees. Having a strong sales aptitude is an asset, this role is responsible to drive revenue growth and quoting.
 
Hepaco, A Clean Harbors Company, is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
 
Why work for Hepaco, A Clean Harbors Company?
  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Focus on maintaining sustainability and cleaning the Earth 
  • Recruiting Pay range - $80,000 - $90,000; 15% Operations Bonus
  • Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
  • Own part of the company with our Employee Stock Purchase Plan
  • Opportunities for growth and development for all the stages of your career
  • Company paid training and tuition reimbursement
  • Experience creating and understanding budgets including analysis and creation
  • Excellent computer skills with applications such as Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Exceptional interpersonal skills with a demonstrated ability to maintain effective professional relationships while leading/mentoring in a team atmosphere
  • A team player, with the ability to be a collaborative team member and supportive leader
  • Ability to handle confidential information in a discreet and professional manner
  • Strong attention to detail and well-developed organizational skills 
  • Leadership experience
  • Perform physical functions per job requirements
  • Successfully complete a background check, drug test, and physical, by position
  • Preferred Qualifications:
     
    • Established networks and recognition within the industry
    • Industry knowledge and/or experience

    Hepaco, A Clean Harbors Company is an equal opportunity employer.

    Hepaco, A Clean Harbors Company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547. 

    Hepaco, A Clean Harbors Company is a Military & Veteran friendly company.
     
    Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
     
    Hepaco, A Clean Harbors Company is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
     
    *HEP
 
  • Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
  • Direct and optimize overall operations in the assigned geographic area
  • Ensure the communication of all required report information is provided to all pertinent departments
  • Review operational reports with attention to operational problems, customer concerns, and regulatory compliance and safety issues, and provide operational input
  • Monitor overall branch performance with special attention to safety and environmental issues, providing solutions to problems that repeatedly affect branch performance or could lead to future issues
  • Provide overall leadership and direction while maintaining a secure and respectful team-oriented workplace
  • Ensure employees are operating according to company goals, objectives, and core values by monitoring and reinforcing employee compliance with Company Policies & Procedures as well as government and industry regulations
  • Ensure staff are following safe work practices, completing job duties efficiently and that adequate support is provided
  • Conduct periodic field visits to inspect the equipment and working environment
  • Work closely with District Manager to monitor safety statistics and ensure compliance with reporting procedures regarding accidents/incidents and reporting, reviewing important documents submitted
  • Aggressively market the Company services and seek growth opportunities in addition to maintaining collaborative and profitable relationships with customer organizations
  • Prepare annual budget, based on market projections, needs for refurbishments, capital expenditures and fleet additions including the enforcement of cost controls and general efficiencies to ensure achievement of financial targets and profit margins while monitoring of all repair and maintenance costs and taking corrective actions when required, planning, organizing, directing and controlling all major maintenance to provide AFE's to maintain budget guidelines
  • Monitor on-going updates of equipment and parts inventories and general purchasing process to ensure quality and cost effectiveness while ensuring 100% compliance with regulated certification requirements for equipment and personnel training
  • Perform annual Performance Reviews of all staff under your management and participate in the evaluation and development of niche markets to enhance profitability
  • Identify and communicate potential growth opportunities for the company to the Operations Team
  • Direct weekly meetings to ensure effective dissemination of information and tasks to applicable departments and employees  
  • Participate in the preparation of annual recommendations for field and office staff with regards to compensation recommendations, training and bonuses
  • Follow all local, state (provincial) and federal compliance regulations and rules
  • Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
  • Safely observe all corporate operating guidelines and procedures
  • Observe all company environmental health and safety operating guidelines
  • Performs other duties as assigned

What Clean Harbors employees say

Pay

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Hours and flexibility

Workplace

Get the full story on Breakroom

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About Clean Harbors

Sourced by ZipRecruiter

Clean Harbors is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Norwell, MA, US

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