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Service Operations Manager Jobs in Indiana (NOW HIRING)

SBM Management

Operations Manager

Indianapolis, IN

$70K - $75K/yr

Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

SBM Management

Operations Manager

Indianapolis, IN · On-site

$70K - $75K/yr

Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

Ursitti Enterprises LLC

Operations Manager

Porter, IN

$70K - $80K/yr

Operations Manager Location: Porter, IN Job Type: Full-Time Job Summary: The Operations Manager at ... Collaborate with senior management on strategic initiatives, including business growth, service ...

Clean Harbors

Operations Manager

Newburgh, IN · On-site

Hepaco, A Clean Harbors Company, in Newburgh, IN is seeking a Field Services Operations Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day ...

CleanHarbors

Operations Manager

Newburgh, IN · On-site

Hepaco, A Clean Harbors Company, in Newburgh, IN is seeking a Field Services Operations Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day ...

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Service Operations Manager information

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$33.8K

$74.8K

$124.7K

How much do service operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for service operations manager in Indiana is $74,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $90,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Indiana? The most popular types of Service Operations jobs in Indiana are:
What are popular job titles related to Service Operations Manager jobs in Indiana? For Service Operations Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Indiana look for? The top searched job categories for Service Operations Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Operations Manager jobs? Cities in Indiana with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Indiana as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $74,836 per year, or $36 per hour.

Employee Benefits Service Operations Manager

USI Holdings Corporation

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Description and Requirements
General Description: Responsible for managing the operational activities of all client service functions. Take charge of the onboarding and retention process for new and existing clients.
Responsibilities:
  • Responsible for full-cycle management and development of assigned Employee Account Management team. Manage, train and coach all client facing staff on all job functions.
  • Develop and implement best practices related to customer service platform and systems.
  • Drive strategic customer service initiatives. Implement process and efficiencies in the non-productions staff.
  • Ensure staff understand the production messaging and USI value proposition in the marketplace.
  • Understand and maintain the OpCo budget, as well as appropriate staffing levels.
  • Act as advisor for largest/most important accounts.
  • Accountable for team adherence to departmental retention goals and client service level agreements. Manage team quality control of client renewals and ensure adherence to service standards. Drive consistent and predictable long-term profitable client relationships.
  • Manage assignment of clients based on size and needs.
  • Work with Practice Leader in development and refinement of Value Propositions.
  • Advise clients on industry trends, legislative rulings and market events. Coordinate internal resources/ experts to assist all producers on sales opportunities.
  • Understand and communicate USI's Employee Benefit initiatives to staff.
  • Positively and proactively represent USI in meetings, seminars, trade shows and networking events.
  • Assist in developing positive carrier relationships.
  • Drive utilization and keep current all protocols as relates to Sagitta and BenefitPoint.
  • Create a positive communication and leadership team with the AE Team leaders.

Knowledge, Skills and Abilities:
  • 10+ years of related insurance experience in a client interfacing role. College degree preferred.
  • Prior managerial experience required. Strong team leadership abilities.
  • Must hold or be willing to earn life & health insurance license.
  • Keep informed about industry information, technology and trends.
  • Able to understand, interpret and convey technical information to others.
  • Broad understanding of general accounting practices.
  • Ability to adapt to changes in systems, procedures, processes and policies.
  • Excellent organizational, time management and multi-tasking skills.
  • Comfortable with internet-based programs and Microsoft Office products. Knowledge of Benefitpoint preferred, but not required.
  • Effective interpersonal, problem solving and conflict resolution skills along with sound judgment.
  • Excellent oral and written communication skills.

#LI-JK2
GLDR
#LI-hybrid
Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
  • Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
  • Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
  • Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
  • Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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