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Service Operations Manager Jobs in Nappanee, IN (NOW HIRING)

Amazon

Operations Manager

Bristol, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Walgreens

Pharmacy Operations Manager

South Bend, IN · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

South Bend, IN · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

GT Independence

Program (Operations) Manager

Mishawaka, IN · On-site

$70K - $80K/hr

  • PTO

The Program (Operations) Manager manages the operational unit to assist and support real-time ... As a family-founded national leader in personal and financial services for individuals who rely on ...

RXO

Sales & Operations Manager

Mishawaka, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sales and Operations Manager at RXO, you will lead a sales team, identify opportunities to present our world-class services and generate new sales revenue. You'll find yourself immersed in a ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Nappanee, IN

Service Operations Manager information

See Nappanee, IN salary details

$31.7K

$70.1K

$116.8K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Nappanee, IN is $70,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Nappanee, IN are hiring for Service Operations Manager jobs?

Cities near Nappanee, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Nappanee, IN as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,140 per year, or $33.7 per hour.

Food and Nutrition Operations Manager

South Bend Community School

South Bend, IN • On-site

Other

Posted 13 days ago

Job description

POSITION TITLE: Operations Manager
SALARY RANGE:
IMMEDIATE SUPERVISOR: Director, Food and Nutrition Services
OVERVIEW:
Manages day-to-day food service operations for the District schools, manages daily staffing coverage, and
coordinates equipment, compliance, and culinary follow-up with the Chefs and Supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Route all principal correspondence on all matters related to FNS.
? Field daily call-offs from Kitchen Managers and coordinate with the Chefs and Senior Operations
Manager..
? Field Kitchen Manager calls concerning equipment issues, coordinate with the kitchen equipment
maintenance contractor for timely repair.
? Rotate and visit assigned schools daily to follow up on compliance, culinary, and operational
concerns observed by Chefs and Supervisors.
? Support Secretary on inventory reporting and reconciliation.
? Support the Procurement and Logistics Manager on food-cost and ordering issues in the purview.
? Ensure meal service at each assigned school is executed on time, meets USDA meal-pattern
compliance, and reflects District service standards.
? Coach and develop Kitchen Managers; document performance concerns and support corrective
actions.
? Relay concerns on buildings and individuals within the purview to the Senior Operations
Manager and FNS Director.
? Perform other duties as assigned by the FNS Director.
EDUCATION AND EXPERIENCE:
Bachelor's degree in food service management, business, hospitality, nutrition, or related field preferred,
or equivalent combination of education and experience. Minimum five (5) years of food service
operations experience with at least three (3) years in a multi-unit or multi-site management role; K-12
school food service experience strongly preferred. ServSafe Manager certification required. Working
knowledge of USDA Child Nutrition Programs. Valid driver's license and reliable transportation required.
KNOWLEDGE AND ABILITIES:
? While performing the duties of this job, the employee is regularly required to speak and hear.
? The employee is required to have dexterity of hands and fingers.
? The employee is required to sit or stand for extended periods of time.
? They may be occasionally required to bend at the waist, kneel or crouch.
? Specific vision abilities required by this job include close vision and ability to adjust focus.
? While performing the duties of this job, the incumbent is seated or walking at will, and must be
able to push, pull, lift, and carry up to 40 pounds.

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