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Service Operations Manager Jobs in Nappanee, IN (NOW HIRING)

Amazon.com Services LLC

Operations Manager

Bristol, IN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Bristol, IN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Walgreens

Pharmacy Operations Manager

South Bend, IN · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

South Bend, IN · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

RXO

Sales & Operations Manager

Mishawaka, IN · On-site

As a Sales and Operations Manager at RXO, you will lead a sales team, identify opportunities to present our world-class services and generate new sales revenue. You'll find yourself immersed in a ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Nappanee, IN

Service Operations Manager information

See Nappanee, IN salary details

$31.7K

$70.1K

$116.8K

How much do service operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service operations manager in Nappanee, IN is $70,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Nappanee, IN are hiring for Service Operations Manager jobs? Cities near Nappanee, IN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Nappanee, IN as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,140 per year, or $33.7 per hour.

Operations Manager

DOUBLETREE BY HILTON SOUTH BEND

South Bend, IN • On-site

Full-time

Re-posted 8 days ago

Job description

Operations Manager – Front Office & Housekeeping

DoubleTree by Hilton South Bend
Full-Time | Salaried

Position Summary

At DoubleTree by Hilton South Bend, hospitality is at the heart of everything we do. We are seeking an experienced Operations Manager to provide leadership for our Front Office and Housekeeping teams, ensuring every guest receives exceptional service from arrival through departure.

This position is ideal for a leader who is passionate about creating memorable guest experiences, driving guest satisfaction scores, maintaining Hilton brand standards, and fostering a culture of professionalism, accountability, and teamwork. The Operations Manager will lead by example, coach department leaders and team members, and continuously look for opportunities to improve service, efficiency, and the overall guest experience.

Essential Responsibilities
  • Lead the daily operations of the Front Office and Housekeeping departments.
  • Champion a culture of hospitality that exceeds guest expectations and reflects the DoubleTree by Hilton brand.
  • Drive guest satisfaction by monitoring guest feedback, Stay Experience Platform, and online reviews, implementing action plans to improve stay scores.
  • Maintain exceptional standards of cleanliness, service, and professionalism throughout the hotel.
  • Conduct regular inspections of guest rooms, public areas, and front office operations to ensure brand compliance.
  • Coach, mentor, and develop leaders and team members through consistent feedback, recognition, and accountability.
  • Promote a positive and respectful workplace culture built on professionalism, communication, and teamwork.
  • Respond to guest concerns with urgency, empathy, and a commitment to service recovery.
  • Partner with department leaders to ensure rooms are guest-ready and operational goals are achieved.
  • Monitor labor productivity while maintaining outstanding guest service.
  • Ensure compliance with Hilton standards, company policies, and safety procedures.
  • Participate in Manager-on-Duty rotations, including evenings, weekends, and holidays as business needs require.
Qualifications
  • Minimum of three years of hotel leadership experience, preferably in a full-service hotel.
  • Strong background in Front Office and/or Housekeeping operations.
  • Demonstrated success improving guest satisfaction scores and service standards.
  • Passion for hospitality and creating exceptional guest experiences.
  • Proven ability to coach, motivate, and develop high-performing teams.
  • Excellent communication, leadership, and conflict-resolution skills.
  • Ability to remain calm, professional, and guest-focused in a fast-paced environment.
  • Experience with Hilton systems and brand standards preferred.
What We're Looking For

We are seeking a leader who believes that great hotels are built through exceptional hospitality and strong leadership.

The ideal candidate:

  • Leads with professionalism, integrity, and respect.
  • Holds themselves and others accountable to high standards.
  • Inspires a culture of service excellence and teamwork.
  • Takes ownership of guest concerns and follows through to resolution.
  • Values coaching, recognition, and continuous improvement.
  • Understands that every guest interaction is an opportunity to create a lasting impression.
  • Is committed to improving guest satisfaction scores while developing engaged, service-focused teams.
Why Join DoubleTree by Hilton South Bend?

At DoubleTree, we believe hospitality begins with our team. You'll have the opportunity to shape the guest experience, mentor future leaders, and make a meaningful impact on one of South Bend's premier full-service hotels. If you're passionate about service excellence, professional leadership, and creating memorable experiences for every guest, we'd love to welcome you to our team.