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Service Operations Manager Jobs in Lafayette, IN

Malibu Jack's

Operations Manager

Lafayette, IN · On-site

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and ...

Purdue University

Operations Manager

West Lafayette, IN · On-site

... service. As a member of the Operations Manager team, and under the guidance of the Associate ... Director, you will help coordinate staff meetings, trainings, travel, and related logistics for the ...

Walmart

Operations Manager

Thorntown, IN · On-site

$65K - $100K/yr

... service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives ensuring customer needs complaints and ...

Walmart

Operations Manager

Frankfort, IN · On-site

$65K - $100K/yr

... service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives ensuring customer needs complaints and ...

Walmart

Operations Manager

Mulberry, IN · On-site

$65K - $100K/yr

... service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives ensuring customer needs complaints and ...

TRULAND Equipment

Service Manager

Frankfort, IN · On-site

Manages service operations within the location to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable ...

TRULAND Equipment

Service Manager

Frankfort, IN · On-site

Manages service operations within the location to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable ...

Arby's

Shift Manager

Kokomo, IN · On-site

$13.25 - $16.75/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager you will ...

Arby's

Shift Manager

West Lafayette, IN · On-site

$13.50 - $17/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager you will ...

Arby's

Shift Manager

Lafayette, IN · On-site

$14.50 - $18.25/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager you will ...

Arby's

Shift Manager

Monticello, IN · On-site

$13.75 - $17.25/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts.As a Shift Manager you will have ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lafayette, IN

Service Operations Manager information

See Lafayette, IN salary details

$34.2K

$75.7K

$126K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Lafayette, IN is $75,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $91,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Lafayette, IN?

For Service Operations Manager jobs in Lafayette, IN, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Lafayette, IN look for?

The top searched job categories for Service Operations Manager jobs in Lafayette, IN are:

What cities near Lafayette, IN are hiring for Service Operations Manager jobs?

Cities near Lafayette, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lafayette, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,668 per year, or $36.4 per hour.

Operations Manager

Five Star Parks and Attractions

Lafayette, IN • On-site

Full-time

Posted 18 days ago

Job description

Operations Manager
Location - Malibu Jack's Lafayette
Position Type - Full Time Salary
Job Summary:
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages. We are looking for an individual with excellent communication skills, strong time management, and a passion for delivering exceptional customer service.
Accountabilities:
  • Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
  • Maintain accurate records of employee attendance on a daily basis.
  • Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
  • Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.

Principle Duties and Responsibilities:
  • Proficiently operate all attractions and maintain day-to-day notes on staff performance.
  • Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
  • Communicate daily with team members, fostering a strong teamwork ethic and attitude.
  • Maintain a safety-focused attitude at all times.
  • May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
  • Be on call for special projects or holidays.

Skills/Competencies Required:
  • Strong teamwork ethic and attitude.
  • Attention to detail.
  • Passion for the work and commitment to delivering exceptional customer service.
  • Time management and a sense of urgency.
  • Leadership skills.

Education, Qualifications, and Experience:
  • Must be at least 21 years of age.
  • Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
  • Must have at least one year of management or supervisory experience.
  • Experience in Restaurant/Food & Beverage Management is required.
  • Must be able to work weekends and holidays.
  • Must be able to work up to 45 hours per week, available every weekend.
  • Able to stand for long periods of time.
  • Able to lift 39lbs unaided.
  • Valid driver's license required.
  • Authorized to work in the United States.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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