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Service Operations Manager Jobs in Columbus, IN (NOW HIRING)

Road & Rail Services

Operations Manager

Greensburg, IN · On-site

Road & Rail Services Operations Manager Location: Greensburg, IN Schedule: Depending on business needs Position Summary: As part of an award-winning team in the logistics industry, you will provide ...

Road & Rail Services

Operations Manager

Greensburg, IN · On-site

$60K/yr

Road & Rail Services Operations Manager Location: Greensburg, IN Schedule: Depending on business needs Position Summary: As part of an award-winning team in the logistics industry, you will provide ...

CVS Health

Operations Manager

Columbus, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Brownstown, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

Rumpke

Operations Manager

Columbus, IN · On-site

When you join Rumpke, you'll be part of a team providing essential services to millions of ... The Operations Manager oversees the day-to-day waste and recycling collection operations within an ...

CSA Global LLC

Operations Manager

Edinburgh, IN · On-site

For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Manage MTC Operations and Training on-site during standard operating hours. * Manage and supervise ...

CSA Global LLC

Operations Manager

Edinburgh, IN · On-site

For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Manage MTC Operations and Training on-site during standard operating hours. * Manage and supervise ...

Intrepid

Operations Manager

Butlerville, IN · On-site

Position is contingent upon contract Award As the Operations Manager , you will Oversee the ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepidgs

Operations Manager

Butlerville, IN

Position is contingent upon contract Award As the Operations Manager , you will Oversee the ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Suburban Propane

Operations Manager

Nashville, IN · On-site

Overview We are currently looking for an energetic and motivated Operations Manager to play a ... Design and execute service processes including preparing work orders, requisition of parts and ...

Suburban Propane

Operations Manager

Nashville, IN · On-site

We are currently looking for an energetic and motivated Operations Manager to play a pivotal role ... Design and execute service processes including preparing work orders, requisition of parts and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Columbus, IN

Service Operations Manager information

See Columbus, IN salary details

$33K

$73.1K

$121.8K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Columbus, IN is $73,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Columbus, IN look for? The top searched job categories for Service Operations Manager jobs in Columbus, IN are:
What cities near Columbus, IN are hiring for Service Operations Manager jobs? Cities near Columbus, IN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $73,145 per year, or $35.2 per hour.

Operations Manager

Road & Rail Services

Greensburg, IN • On-site

Full-time

Medical, Dental, Retirement

Posted 19 days ago

Road & Rail Services rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Road & Rail Services

Operations Manager

Location: Greensburg, IN

Schedule: Depending on business needs

Position Summary:

As part of an award-winning team in the logistics industry, you will provide leadership and management oversight for assigned areas of responsibility. Ensure site compliance with Safety, SOP, and customer requirements.

What's Required:

  • 3 or more years of Supervisory experience
  • Mechanic/Diesel Mechanic experience a plus
  • Microsoft Office knowledge is a must
  • Ability to work in fast-paced environment
  • Able to meet attendance requirements
  • A teamwork, can-do attitude and willing to learn
  • Valid drivers license

Areas of Responsibility:

  • Comply with all industry, customer and company safety regulations and operating procedures
  • Embody the Ethical practices and Core Principles of the Company
  • Exercise discretion and independent judgment with respect to matters of significance within the scope of duties, included but not limited to hire, fire, promotions, or other changes in employee status
  • Ensuring compliance with all applicable Company, Customer, OSHA, EPA, FRA and DOT regulations by performing key audits and/or relevant inspections. These are included but are not limited to AAR, ISA, ISO, etc..
  • Ensuring all associates understand and comply with applicable customer and company work instructions, quality procedures and site SOP's
  • Continually seek and document methods for improvement in the quality of the services being provided and the efficiency in which those services are conducted
  • Setting and monitoring specific developmental and performance goals for associates

We Offer:

A Full Benefits package including Medical, Dental, 401K, Short/Long Term Disability

Paid Holidays and Vacations

An annual Steel Toe Boot allowance

All Personal Protective Equipment (PPE) provided

Veteran Friendly

A promote from within mentality

and much more!

Company Overview

Established in 1987, Road & Rail Services has grown and diversified to become a leading provider of rail-related services in North America. Our network of skilled associates provides plant and terminal operating expertise as well as field maintenance of rail assets for railroads, rail shippers, and owners of rail-related equipment and facilities. Visit us online at www.roadandrail.com for more information!

What Road & Rail Services employees say

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