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Service Operations Manager Jobs in Columbus, IN (NOW HIRING)

Vergence

Operations Manager

Franklin, IN · On-site

Vergence is growing Federal Government contractor providing mission critical services to government ... experience in Program Management or SR level DoD experience or Defense Industry Civilian ...

Vergence

Operations Manager

Franklin, IN

Vergence is growing Federal Government contractor providing mission critical services to government ... experience in Program Management or SR level DoD experience or Defense Industry Civilian ...

CleanHarbors

Operations Manager II

Greenwood, IN · On-site

Clean Harbors, in Greenwood, IN is looking for an Operations Manager II to join their safety ... Oversees customer service responsibilities for office. * Enforce or modify work procedures as ...

Clean Harbors

Operations Manager II

Greenwood, IN · On-site

Clean Harbors, in Greenwood, IN is looking for an Operations Manager II to join their safety ... Oversees customer service responsibilities for office. * Enforce or modify work procedures as ...

CleanHarbors

InSite Operations Mgr II

Greenwood, IN · On-site

Clean Harbors is the leading provider of environmental, energy and industrial services throughout ... Environmental program and operations management * Hazardous and non-hazardous waste management

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Columbus, IN

Service Operations Manager information

See Columbus, IN salary details

$33K

$73.1K

$121.8K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Columbus, IN is $73,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Columbus, IN look for? The top searched job categories for Service Operations Manager jobs in Columbus, IN are:
What cities near Columbus, IN are hiring for Service Operations Manager jobs? Cities near Columbus, IN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $73,145 per year, or $35.2 per hour.

Operations Manager

Vergence

Franklin, IN • On-site

Full-time

Re-posted 27 days ago

Job description

Vergence is growing Federal Government contractor providing mission critical services to government customers both in Indiana and around the United States.
Required Experience:
- Minimum 7yrs experience in cyber range or computer test bed environments.
- Minimum 7yr experience in Program Management or SR level DoD experience or Defense Industry Civilian Professional working with SR level DoD personnel.
- Minimum 2yrs experience conducting Army and Joint Cyber Training.
- Strong project management skills, with the ability to plan, execute, evaluate, and lead Cyber training programs effectively. Working knowledge of OT/IT technologies, cellular systems, networking, and IT management.
Secret Security Clearance required.
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About Vergence

Sourced by ZipRecruiter

Vergence is an SBA-certified 8(a) consulting firm based out of Indianapolis. Our focus areas are business consulting, technology services, and healthcare management. We work with a wide range of government and commercial entities.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Indianapolis, IN, US

Year founded

2011

Social media

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