Manager Commercial Operations Jobs in Columbus, IN

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

*This is a hybrid, contract-to-hire role*

As an Associate Product Manager - Commercial Capabilities at IDeaS, you will help support the development and delivery of innovative capabilities within the IDeaS commercial platform. Working closely with Product Managers and cross-functional teams, you will contribute to solutions that help hospitality organizations improve commercial performance through data, analytics, workflow optimization, and technology.

This role is ideal for someone early in their product management career who is passionate about solving customer problems, learning how software products are built, and collaborating across teams to deliver value. You'll gain exposure to product strategy, customer discovery, agile development, and commercialization while helping bring new capabilities from concept to market.

What you’ll be doing...

• Assist in defining product requirements, user stories, workflows, and acceptance criteria.
• Support Product Managers in shaping and prioritizing product enhancements and new capabilities.
• Collaborate with Engineering, Design, Data Science, and Quality Assurance teams throughout the product development lifecycle.
• Help maintain product backlogs and ensure requirements are clearly documented.
• Participate in sprint planning, reviews, and product delivery activities.

• Gather customer feedback through interviews, product demonstrations, surveys, and discovery sessions.
• Research market trends, customer needs, and competitive solutions.
• Help identify opportunities to improve user experiences and solve customer challenges.
• Assist in validating ideas through customer feedback, pilot programs, and early‑adopter initiatives.

Support the evolution of commercial platform capabilities, including areas such as:

• Multi-property management
• Portfolio performance management
• Commercial intelligence and analytics
• Business intelligence and reporting
• AI-assisted decision support
• Workflow automation
• Revenue strategy management
• Merchandising and ancillary revenue opportunities
• Group and event optimization
• Planning and forecasting tools

• Work with Product Marketing, Customer Success, Commercial Teams, and Product Strategy to gather feedback and support product initiatives.
• Assist with internal communications, release readiness activities, and product documentation.
• Help create user-focused materials that communicate product value and functionality.
• Support product launch and adoption activities.

• Track product usage, customer feedback, and key performance indicators.
• Analyze data and customer insights to identify opportunities for enhancement.
• Contribute recommendations that improve customer outcomes and product adoption.
• Support ongoing product evolution based on customer and business needs.

What you’ll bring to us….

• Bachelor's degree in Business, Hospitality, Engineering, Computer Science, Analytics, Economics, Marketing, or a related field.
• 0-3 years of experience in Product Management, Product Development, Business Analysis, Consulting, Analytics, Customer Success, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to organize and manage multiple priorities in a fast-paced environment.
• Curiosity, initiative, and a desire to learn product management principles and practices.
• Strong collaboration skills and the ability to work effectively across teams.

• Internship or professional experience with SaaS, software, technology, hospitality, travel, or analytics products.
• Experience gathering requirements, documenting processes, or analyzing business needs.
• Familiarity with agile product development methodologies.
• Interest in analytics, forecasting, pricing, revenue management, AI, or commercial optimization.
• Experience working directly with customers or customer-facing teams.
• Exposure to hospitality, commercial operations, or revenue management concepts.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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