Manager Commercial Operations Jobs in Columbus, IN

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

*This is a contract-to-hire position with a hybrid work schedule*

As a Product Manager – Commercial Capabilities at IDeaS, you will be responsible for defining, delivering, and commercializing next-generation capabilities within the IDeaS commercial platform. This role focuses on helping hospitality organizations optimize commercial performance through innovative solutions that extend beyond traditional revenue management.

You will partner closely with customers, Product Strategy, Product Marketing, Engineering, Data Science, Analytics, Solution Success, and Commercial teams to identify market opportunities, define product requirements, and deliver capabilities that drive measurable business value.

The ideal candidate combines strong product management skills with an understanding of hospitality commercial operations, revenue optimization, analytics, workflow design, and enterprise software platforms. Success in this role requires balancing customer needs, business outcomes, market opportunity, and technical feasibility while guiding products from concept through commercialization and scaled adoption.

What you’ll be doing...

• Define product vision, strategy, and roadmap for assigned commercial capability areas.


• Identify market opportunities, emerging trends, and customer challenges that can be addressed through new commercial capabilities.


• Help evolve IDeaS from a traditional revenue management solution toward a broader commercial platform.


• Translate customer and market needs into product investments that generate measurable business value.

• Gather and synthesize feedback from customers, prospects, partners, and internal stakeholders.


• Create detailed product requirements, user stories, business workflows, and acceptance criteria.


• Define end-to-end experiences spanning multiple user personas and business processes.


• Drive prioritization decisions based on customer value, strategic alignment, adoption potential, and business impact.

Commercial Platform and Capability Development

Support the delivery and evolution of commercial platform capabilities including areas such as:

• Multi-property management and orchestration


• Portfolio performance management


• Commercial intelligence and analytics


• Business intelligence and reporting experiences


• AI-assisted decision support


• Workflow optimization and automation


• Revenue strategy management


• Merchandising, upsell, and ancillary revenue capabilities


• Group, event, and function space optimization capabilities


• Commercial planning and forecasting experiences

• Engage directly with customers to understand workflows, priorities, and operational challenges.


• Lead customer discovery initiatives to validate product direction and market demand.


• Run alpha, beta, and early-adopter programs.


• Partner with strategic customers to validate concepts and measure business outcomes.

• Partner with Engineering, Design, and Quality Assurance teams to deliver high-quality products.


• Ensure alignment between business objectives, customer requirements, and technical implementation.


• Manage product delivery across multiple concurrent initiatives.


• Support release readiness, deployment planning, and adoption activities.

• Partner with Product Marketing and Commercial teams to define packaging, positioning, and monetization strategies.


• Develop business cases supporting new commercial investments.


• Support sales enablement and customer-facing messaging.


• Ensure clear articulation of customer value and differentiation.

• Establish success metrics and key performance indicators for assigned products.


• Monitor adoption, utilization, customer feedback, and commercial performance.


• Continuously identify opportunities for enhancement and expansion.


• Drive ongoing product evolution based on measurable outcomes.

What you’ll bring to us…

• Bachelor's degree in Business, Hospitality, Engineering, Computer Science, Analytics, Economics, Operations Research, or related field.


• 3+ years experience in Product Management, Product Development, Strategy, Analytics, Consulting, or related software industry roles.


• Experience defining and delivering customer-facing software products.


• Strong analytical and problem-solving skills.


• Ability to translate complex business challenges into product requirements and capabilities.


• Strong stakeholder management and communication skills.


• Experience leading cross-functional teams without direct authority.


• Ability to balance strategic planning with execution and delivery.

• Experience in hospitality, travel, airline, retail, commercial optimization, or revenue management industries.


• Experience with SaaS or enterprise software products.


• Experience defining workflow, analytics, or AI-enabled product experiences.


• Familiarity with forecasting, optimization, pricing, revenue management, merchandising, or commercial operations.


• Experience supporting product commercialization, packaging, and go-to-market activities.


• Experience working directly with enterprise customers.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.

IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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