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Service Operations Manager Jobs in Columbus, IN (NOW HIRING)

Dayton Freight

Operations Supervisor

Greenwood, IN · On-site

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... administrative and operational duties in an office and dock environment. Duties may include ...

Dayton Freight

Operations Supervisor

Greenwood, IN

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... administrative and operational duties in an office and dock environment. Duties may include ...

Dayton Freight

Operations Supervisor

Greenwood, IN · On-site

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... administrative and operational duties in an office and dock environment. Duties may include ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Columbus, IN

Service Operations Manager information

See Columbus, IN salary details

$33K

$73.1K

$121.8K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Columbus, IN is $73,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Columbus, IN?

For Service Operations Manager jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Columbus, IN look for?

The top searched job categories for Service Operations Manager jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Service Operations Manager jobs?

Cities near Columbus, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $73,145 per year, or $35.2 per hour.

Operations Manager - II (Deputy Program Manager)

IDS International

Edinburgh, IN • On-site

$112K/yr

Full-time

Re-posted 23 days ago

Job description

Job Summary:
IDS International is at the forefront of delivering cutting‑edge training solutions for information maneuver specialists. The Operations Manager role will support the Muscatatuck Training Center Advanced Cyber Center – Testing, Training & Experimentation (MACC‑TTE) contract, overseeing operations, planning training events, and ensuring compliance with contract objectives.
Responsibilities:
• Lead day‑to‑day MACC‑TTE operations, maintenance, development, and customer support, ensuring continuity of operations and mission readiness.
• Plan and execute testing and training events by integrating sponsor requirements, coordinating resources, and ensuring compliance with contract objectives.
• Manage staffing, budgets, deliverables, and schedules; monitor performance metrics and risks; report regularly to the Program Manager and government client.
• Serve as Deputy Program Manager, acting for the PM when required and representing the program to senior DoD and National Guard stakeholders.
• Drive process improvements, quality management, and compliance with DoD, NGB, and Army regulations and contract requirements.
Qualifications:
Required:
• Active TS/SCI clearance and ability to maintain it.
• Ten or more years of program or operations management experience in DoD or similar large‑scale technology programs (cyber range, IT/OT, information warfare).
• Proven track record leading multi‑disciplinary teams in planning and executing complex training and test events, with expertise in integrating technical, logistical, and operational requirements.
• Demonstrated ability to manage budgets and schedules for programs exceeding $5 million.
• Bachelor’s degree in engineering, computer science, business, or related discipline; PMP or equivalent certification.
Preferred:
• Experience with cyber‑range operations, training support, and Joint/Interagency coordination.
• Familiarity with National Guard Bureau, Joint Staff, or Army acquisition processes.
• Ability to work across cybersecurity, networking, systems engineering, and RF teams.
• IAT Level 2 certification (e.g., Security+ CE).
Company:
IDS International is an international affairs company specializing in reconstruction and developement services. Founded in 2006, the company is headquartered in Arlington, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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