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Service Operations Manager Jobs in Columbus, IN (NOW HIRING)

Koenig Equipment, Inc.

Service Manager

Columbus, IN · On-site

We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN ... Solid understanding of financial reporting principles as they apply to service operations.

Koenig Equipment, Inc.

Service Manager

Greensburg, IN · On-site

We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN ... Solid understanding of financial reporting principles as they apply to service operations.

Koenig Equipment, Inc.

Service Manager

Columbus, IN · On-site

We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN ... Solid understanding of financial reporting principles as they apply to service operations.

Koenig Equipment, Inc.

Service Manager

Greensburg, IN · On-site

We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN ... Solid understanding of financial reporting principles as they apply to service operations.

Dayton Freight

Operations Supervisor

Greenwood, IN · On-site

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... administrative and operational duties in an office and dock environment. Duties may include ...

Dayton Freight

Operations Supervisor

Greenwood, IN · On-site

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... administrative and operational duties in an office and dock environment. Duties may include ...

Dayton Freight

Operations Supervisor

Greenwood, IN · On-site

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... administrative and operational duties in an office and dock environment. Duties may include ...

Bay Crane Companies

Be Seen First

Service Writer

Franklin, IN · On-site

$50K - $60K/yr

As a Service Writer at Bay Crane Midwest, you'll play a key part in our service operations--helping manage work orders, coordinate with field employees, and ensure our equipment stays compliant and ...

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Service Operations Manager information

See Columbus, IN salary details

$33K

$73.1K

$121.8K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Columbus, IN is $73,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Columbus, IN look for? The top searched job categories for Service Operations Manager jobs in Columbus, IN are:
What cities near Columbus, IN are hiring for Service Operations Manager jobs? Cities near Columbus, IN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $73,145 per year, or $35.2 per hour.

Operations Supervisor II

Neovia Logistics Services

Greenwood, IN • On-site

Full-time

Posted 10 days ago

Neovia Logistics Services rating

6.3

Company rating: 6.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

JOB SUMMARY
Operations Supervisor II - Outbound
Job Summary
The Operations Supervisor II - Outbound is responsible for supervising and coordinating outbound warehouse operations to ensure the safe, accurate, and timely distribution of products to customers. This role oversees daily operational activities, leads associates and team leads, ensures compliance with company policies and safety standards, and drives productivity, quality, and continuous improvement initiatives. The Operations Supervisor II is accountable for achieving operational goals while maintaining exceptional service levels and fostering employee engagement and development.
Bilingual (English/Spanish)
JOB RESPONSIBILITIES
  • Operational Leadership
    • Supervise and lead outbound warehouse operations in alignment with corporate strategies, policies, and operational objectives.
    • Manage daily shipping, order fulfillment, staging, loading, and distribution activities to ensure customer requirements and service level agreements are met.
    • Monitor workflow, labor allocation, and productivity metrics to optimize operational efficiency and throughput.
    • Ensure timely and accurate shipment of products while maintaining inventory integrity and quality standards.
    • Identify operational challenges and implement corrective actions to improve performance and customer satisfaction.

    Team Leadership & Development
    • Supervise, coach, and motivate associates and team leads to achieve operational and performance goals.
    • Conduct performance evaluations, provide ongoing feedback, and support employee development plans.
    • Foster a positive work environment focused on teamwork, accountability, safety, and continuous improvement.
    • Assist with staffing, scheduling, training, and workforce planning to support business needs across multiple shifts.

    Safety & Compliance
    • Promote and maintain a safe work environment by ensuring compliance with company policies, OSHA regulations, and warehouse safety procedures.
    • Conduct safety observations, investigations, and corrective actions as needed.
    • Monitor adherence to standard operating procedures (SOPs) and quality requirements.
    • Support audits, inspections, and compliance initiatives.

    Process Improvement
    • Analyze operational performance metrics and develop action plans to improve productivity, quality, and cost efficiency.
    • Support continuous improvement initiatives utilizing Lean, Six Sigma, and other process improvement methodologies.
    • Collaborate with cross-functional teams to optimize workflows, eliminate inefficiencies, and enhance operational performance.

    Resource Management
    • Supervise the efficient use of labor, equipment, and facility resources to meet operational demands.
    • Support purchasing and maintenance activities to ensure an uninterrupted supply of materials and operational equipment.
    • Monitor operating expenses and support cost-control efforts.

    Additional Responsibilities
    • Provide support for client operations and identify opportunities to improve service and reduce costs.
    • Prepare operational reports and communicate performance results to leadership.
    • Perform other duties as assigned.

QUALIFICATIONS
  • Required
    • High School Diploma, GED, or equivalent.
    • Currently works in an operation with multiple variables and multi-shift or process area responsibility, with substantial responsibility and limited direct supervision; or
    • Minimum of 5 years of experience in warehouse, distribution, logistics, or supply chain operations with demonstrated success in delivering results.
    • Experience leading teams in a fast-paced operational environment.
    • Basic mathematical and analytical skills.
    • Ability to read, write, and interpret documents, reports, and operational procedures.
    • Strong problem-solving and decision-making abilities.
    • Bilingual (English/Spanish).

    Preferred
    • Associate's or Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field.
    • Warehouse and distribution center experience.
    • Logistics and transportation experience.
    • Experience with warehouse management systems (WMS).
    • Lean, Six Sigma, or continuous improvement experience.
    • Prior supervisory or leadership experience in outbound operations.

PHYSICAL REQUIREMENTS
  • Requires work from heights of up to 20 feet from floor.
  • Requires work in an environment with frequently changing temperatures.
  • Requires frequent walking, carrying, reaching, standing, and stooping.
  • Requires lifting/lowering, pushing, or pulling of various items of varying weight.

ADDITIONAL INFO
  • Ability to work in a fast paced environment.
  • Good verbal and written communication skills.
  • Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas.
  • Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).

#LI-GW1
452IND
Req ID: 22078
Zip Code: 46143
Facility: US-IN-Greenwood (Graham Rd) (452)

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