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Service Operations Manager Jobs in Gary, IN (NOW HIRING)

FUCHS

Field Service Operations Manager

Harvey, IL · On-site

$115K - $125K/yr

The Operations Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS' Sales and ...

Hillyard Inc

OPERATIONS MANAGER

Chicago, IL

We are committed to providing our customers with top-of-the-line products and exceptional customer service. We are seeking an experienced Operations Manager to join our dynamic team at SIKKY ...

Waste Management

Operations Manager

Gary, IN

$85K/yr

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations ... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ...

Waste Management

Operations Manager

Gary, IN

$85K/yr

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations ... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ...

Waste Management

Operations Manager

Gary, IN · On-site

$85K/yr

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations ... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Waste Management

Operations Manager

Gary, IN · On-site

$85K/yr

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations ... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Service Operations Manager information

See Gary, IN salary details

$35.3K

$78.3K

$130.4K

How much do service operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service operations manager in Gary, IN is $78,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Gary, IN?

The most popular types of Service Operations jobs in Gary, IN are:

What are popular job titles related to Service Operations Manager jobs in Gary, IN?

For Service Operations Manager jobs in Gary, IN, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Gary, IN look for?

The top searched job categories for Service Operations Manager jobs in Gary, IN are:

What cities near Gary, IN are hiring for Service Operations Manager jobs?

Cities near Gary, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Field Service Operations Manager

FUCHS

Harvey, IL • On-site

$115K - $125K/yr

Full-time

Posted 18 days ago

Job description

About FUCHS:
FUCHS Lubricants Co. is the United States operating unit of FUCHS S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $3.5 billion. We provide high-quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry, and we are recognized for providing world-class technical support to our strong customer base.
MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS, we aim to nurture your capabilities, ideas, and career.
Salary:
FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $115,000 - $125,000 per year, but actual salary will vary depending upon a new hire's experience and qualifications, as well as internal equity.
Your Responsibilities:
At FUCHS, we believe in MOVING YOUR WORLD. We deliver efficient lubrication solutions with unconditional reliability, allowing our customers' world to move forward. This is what sets us apart at FUCHS. As a member of the FUCHS Smart Services team, you will be part of an exciting new community focused on providing our customers with world-class lubrication solutions that help push our customers forward.
The Operations Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS' Sales and Technical colleagues, to understand our customers' needs to facilitate profitable service solutions in your respective territory. This position is based at our corporate office in Harvey, IL, and reports to the Director of Smart Services.
The Operations Manager is responsible for the overall performance of the Smart Services Managers and their respective territories in exceeding our customer expectations through our Smart Services offering, while also ensuring profitable account performance is being maintained as we accelerate our growth. We are looking for someone who will bring the energy, enthusiasm, and results-focused approach necessary to meet our aggressive targets.
Specific responsibilities will include, but are not limited to:
  • Overall performance management of the US Smart Services Operations team, including customer reporting and communication to ensure service performance meets or exceeds expectations
  • Ensure compliance with Smart Services operational KPIs, divisional Smart Goals, and service delivery standards
  • Day-to-day leadership and coaching of Service Managers, fostering accountability and continuous improvement
  • Oversee the development of new business opportunities with new and existing customers in collaboration with Service Managers and Sales team members
  • Lead the hiring, onboarding, and training of Service Managers and Supervisors, ensuring alignment with FUCHS values and service excellence
  • Drive operational efficiency through process standardization, resource optimization, and technology enablement
  • Support the implementation of digital tools and platforms to enhance service visibility, reporting, and customer engagement
  • Conduct regular performance reviews and territory audits to ensure consistent service quality and profitability
  • Collaborate with cross-functional teams to resolve escalated customer issues and implement corrective actions
  • Meet and exceed fiscal financial targets, including territory-level profitability and cost control
  • Cultivate a high-performance culture that encourages team member development, retention, and succession planning

Qualifications we are looking for:
  • Bachelor's Degree in Engineering, Business, or a related technical discipline
  • 3-5 years of managerial experience in operations, field services, or industrial service delivery
  • Strong technical knowledge of industrial process operations (e.g., wastewater treatment, wash systems, lubricants & lubrication)
  • Proven ability to lead and develop high-performing teams across multiple territories
  • Exceptional communication and interpersonal skills, with a customer-first mindset
  • Strong analytical and problem-solving skills, with experience using data to drive decisions
  • Proficiency in Microsoft Office; experience with CRM or service management platforms is a plus
  • Ability to travel approximately 50% across the US territories
  • Demonstrated success in managing KPIs, budgets, and operational targets in a fast-paced environment

These are your benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
#LI-Hybrid
Do you have any questions? Jordan Hallow (jordan.hallow@fuchs.com) will be more than happy to answer them!
Come be seen at FUCHS - join our team and move the world with us!
jobs.fuchs.com

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