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Service Operations Manager Jobs in Nappanee, IN (NOW HIRING)

MedSpeed

Operations Supervisor

South Bend, IN · On-site

... of Logistics Service Representatives, management of client relationships, and attainment of ... operational procedures and identify improvement opportunities • Ensure accuracy and ongoing ...

MedSpeed

Operations Supervisor

South Bend, IN · On-site

Operations Supervisor Join our South Bend team and receive a $5,000 sign on bonus! Monday-Friday: 9 ... of Logistics Service Representatives, management of client relationships, and attainment of ...

Jj

Director, Service Ops & Desk

Warsaw, IN · On-site

Required: * 10-12years of progressive experience in service operations, service management, or IT operations, with significant leadership responsibility. * Proven experience leading global or ...

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Service Operations Manager information

See Nappanee, IN salary details

$31.7K

$70.1K

$116.8K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Nappanee, IN is $70,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Nappanee, IN are hiring for Service Operations Manager jobs?

Cities near Nappanee, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Nappanee, IN as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,140 per year, or $33.7 per hour.

Operations Manager (BOH) | Morris Inn

University of Notre Dame

Notre Dame, IN • On-site

Full-time

Posted 3 days ago

New

University Of Notre Dame rating

7.4

Company rating: 7.4 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

337th of 618 rated colleges and universities

Job description

Company Description

The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University's mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!
 

Job Description

The University of Notre Dame Operations, Events, and Safety (UOES) division is currently hiring for a full-time Operations Manager (BOH) within The Morris Inn in our campus Hospitality department. The UOES Division oversees the University's event management, hospitality, and customer service functions, while also supporting student life, academic initiatives, research activities, and annual milestone celebrations.

The Operations Manager (BOH) is a high-energy leader responsible for the "heart of the house" operations across the Morris Inn and McKenna Hall. This role requires a strong presence across both properties. A proactive focus on the cleanliness and visual excellence of all guest rooms, dining venues, and shared campus environments is essential to the success of this role. By overseeing a diverse team of room attendants, housepersons, and overnight custodians, the Operations Manager ensures that every corner of the property meets elite standards. This leader cultivates an environment of both enjoyment and excellence, seamlessly connecting technical systems like HotSOS with a philosophy of deeply personalized, high-touch service.

Key Focus Areas:

  • Operational Excellence: Maintaining rigorous cleanliness standards for guest rooms, Rohr's, Cafe J, Morris Inn public spaces and the McKenna Hall offices and public spaces
  • Dynamic Leadership: Leading high-energy morning/afternoon huddles and fostering a positive, inclusive environment for a large, diverse team.
  • Technical Proficiency: Serving as a subject matter expert in HotSOS to manage room boards, track productivity, and streamline maintenance and front desk communication.
  • High-Touch Service: Overseeing the Turndown team to ensure a luxury evening experience that anticipates guest needs.
  • 24-Hour Continuity: Providing strategic direction to the Overnight Supervisor to ensure public spaces and office corridors are pristine for the start of the business day.
Qualifications
  • Education Qualifications: High school diploma or GED
  • Experience: 1 to 2 years
  • Degree Qualifications:
  • Skill Qualifications: Customer service oriented, able to lead/motivate of 10+ associates, detail oriented, organized
Additional Information

Pay Rate: commensurate with experience 

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.

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