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Service Operations Manager Jobs in Nappanee, IN (NOW HIRING)

MedSpeed

Operations Supervisor

South Bend, IN · On-site

... of Logistics Service Representatives, management of client relationships, and attainment of ... operational procedures and identify improvement opportunities • Ensure accuracy and ongoing ...

DSV

Supervisor, Operations

South Bend, IN · On-site

... Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client Implements and reports on-going cost savings ...

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DSV A/S

Supervisor, Operations

South Bend, IN · On-site

Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client. * Implements and reports on-going cost savings ...

DSV Road GmbH

Supervisor, Operations

South Bend, IN · On-site

$60 - $75/hr

Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client. Implements and reports on-going cost savings ...

MedSpeed

Operations Supervisor

South Bend, IN · On-site

Operations Supervisor Join our South Bend team and receive a $5,000 sign on bonus! Monday-Friday: 9 ... of Logistics Service Representatives, management of client relationships, and attainment of ...

MedSpeed

Operations Supervisor

South Bend, IN · On-site

$55 - $75/hr

Operations Supervisor Join our South Bend team and receive a $5,000 sign on bonus! Monday-Friday: 9 ... Manage service quality and efficiency through daily observations, monitoring of exception and ...

Atlantic Aviation

LS - Line Service Manager

South Bend, IN · On-site

$60K - $65K/yr

The Line Service Manager sets the tone for the overall quality of the operation and must strive to be a technical subject matter expert with regard to all areas of the operation. Headquartered in ...

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Service Operations Manager information

See Nappanee, IN salary details

$31.7K

$70.1K

$116.8K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Nappanee, IN is $70,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $85,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Nappanee, IN look for?

The top searched job categories for Service Operations Manager jobs in Nappanee, IN are:

What cities near Nappanee, IN are hiring for Service Operations Manager jobs?

Cities near Nappanee, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Nappanee, IN as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,140 per year, or $33.7 per hour.

Operations Supervisor

MedSpeed

South Bend, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

MedSpeed rating

6.5

Company rating: 6.5 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

289th of 366 rated logistics

Job description

Description
Operations Supervisor
Join our South Bend team and receive a $5,000 sign on bonus!
Monday-Friday: 9 AM - 5 PMJoin MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact.
Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.
How you Will Contribute:
• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Work to promote MedSpeed team culture
Skills for Success:
• Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field
• 1-3 years of progressive business experience preferred
• Successful experience applying quality management principles
• Strong project management skills
• Excellent written and oral communication, strong interpersonal skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency
Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.
MedSpeed is an Equal Opportunity Employer
#INDSP

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