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Service Operations Manager Jobs in Nappanee, IN (NOW HIRING)

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Service Operations Manager information

See Nappanee, IN salary details

$31.7K

$70.1K

$116.8K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Nappanee, IN is $70,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Nappanee, IN are hiring for Service Operations Manager jobs?

Cities near Nappanee, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Nappanee, IN as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,140 per year, or $33.7 per hour.

Operations Supervisor- Electronic Security

Per Mar Security Services

Bristol, IN • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description


Operations Supervisor- Electronic Security

The primary responsibility of this position is to supervise the installation and service departments for the Electronic Security operations of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this role we offer you:

  • Company vehicle, laptop and cell phone provided
  • Competitive pay and bonus opportunities
  • Benefits including generous PTO, 401K with match, health/dental/life/disability insurance
  • Being part of a fast-paced office with the opportunity to influence growth and change

In this role, you will:

  • Assist Sales in system design and requirements.
  • Help to develop, promote and enforce operations policies and procedures for the branch.
  • Responsible for supervision of Installation, Inventory, and Service Departments.
  • Interview, hire, lead and evaluate staff
  • Assist the Per Mar Customer Service Department on troubleshooting alarm issues.
  • Help train technicians on Monitoring Center and alarm technology.
  • Assist and work with the Monitoring Center on service dispatch and false alarm reduction.
  • Provide regular Training opportunities to employees in order to meet the needs and requirements of the client and Per Mar Security.
  • Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
  • Assist Service and Installation coordinators to properly follow up, schedule and complete work.
  • All other reasonable duties as assigned by the Operations Manager specific to the operation of daily business functions.

ADDITIONAL MANAGEMENT DUTIES

  • Hire, train and mentor direct reports and provide additional training as necessary.
  • Travel, as required. Some overnight travel is expected.

 

What you’ll need:

  • High School Diploma or GED is required. Technical training or degree in related field preferred.
  • Must have 3-5 year of experience as a lead technician, manager or supervisor in the Electronic Security Industry and solid knowledge of installation, design and repair of Electronic Security Systems.
  • Must be able to obtain specified licensure/certifications to perform work in the industry according to the rules and regulations prescribed by the state in which the branch operates.
  • NICET II certification required.
  • Must have a valid driver’s license and good driving record.
  • Must have mathematical skills including the ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume along with the ability to apply concepts of basic algebra and geometry.
  • Must have knowledge of fire and electrical codes to ensure safe and proper installation of alarm systems and devices.

Why Per Mar Security?

Per Mar has established itself as a security industry leader, providing the most advanced and comprehensive security solutions to customers in the Midwest for over 65 years. We strive to maintain a customer-centric focus, while experiencing sustainable growth and continually evolving our products to leverage technology to offer the best protection for our customers. This commitment drives us to attract, develop and invest in our employees to enable them to provide superior customer service.


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