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Service Manager Jobs in Silver Spring, MD (NOW HIRING)

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Service Manager

Gaithersburg, MD · On-site

Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as ...

Miller Electric Company

Service Manager

Lanham, MD · On-site

Job Summary Electrical Service Manager Position Overview The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality ...

Miller Electric Company

Service Manager

Lanham, MD

Job Summary Electrical Service Manager Position Overview The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality ...

Ellie Bird

Service Manager

Falls Church, VA

$55K - $70K/yr

We are looking to add a Service Manager to our growing restaurant. The ideal candidate will be passionate about hospitality, highly motivated, and have a keen eye for detail. We offer health and ...

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated ...

Beltway Pools LLC

Service Manager

Reston, VA · On-site

$75K - $115K/yr

Service Manager - Lead High-End Residential Pool Renovations and Construction Job Overview: * Company: Beltway Pools. * Salary/Pay Rate: $75,000 - $115,000 per year (based on experience) * Location:

Orkin LLC

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Beltway Pools LLC

Service Manager

Arlington, VA · On-site

$75K - $115K/yr

Service Manager - Lead High-End Residential Pool Renovations and Construction Job Overview: * Company: Beltway Pools. * Salary/Pay Rate: $75,000 - $115,000 per year (based on experience) * Location:

Beltway Pools LLC

Service Manager

Alexandria, VA · On-site

$75K - $115K/yr

Service Manager - Lead High-End Residential Pool Renovations and Construction Job Overview: * Company: Beltway Pools. * Salary/Pay Rate: $75,000 - $115,000 per year (based on experience) * Location:

Beltway Pools LLC

Service Manager

Centreville, VA · On-site

$75K - $115K/yr

Service Manager - Lead High-End Residential Pool Renovations and Construction Job Overview: * Company: Beltway Pools. * Salary/Pay Rate: $75,000 - $115,000 per year (based on experience) * Location:

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All JobsService Manager JobsService Manager Jobs in Silver Spring, MD

Service Manager information

See Silver Spring, MD salary details

$34.1K

$72.3K

$122.4K

How much do service manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service manager in Silver Spring, MD is $72,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,200.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Silver Spring, MD? The most popular types of Service jobs in Silver Spring, MD are:
What job categories do people searching Service Manager jobs in Silver Spring, MD look for? The top searched job categories for Service Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Service Manager jobs? Cities near Silver Spring, MD with the most Service Manager job openings:
Service Manager jobs near you
Service Manager

Service Manager

Service Pros Installation Group, Inc

Arbutus, MD • On-site

Other

Posted 12 days ago

Job description

Description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.


Our Mission

We provide exceptional customer experiences through our passion for serving others.


Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.


Our Values

Stewardship

People

Integrity

Growth


Summary:

The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in-house team and delivering customer satisfaction while managing and nurturing relationships with Lowe's.


Key Responsibilities:

  • Oversee day-to-day functions of the Installation Coordinator Team.
  • In-store (Lowe's) support, engagement, focused on sales and education.
  • Engagement in the Lowe's Executive/VIP Program.
  • Ensure high-quality installations, that exceed customer expectations.
  • Maintain excellent customer satisfaction scores.
  • Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
  • Manage relationships, negotiate pricing, and authorize payments for services.
  • Analyze job profit margins and make informed decisions.
  • Resolve escalated customer issues and conduct site visits when necessary.
  • Provide guidance to installers and customers on installation and products.

Requirements

Qualifications

  • High school diploma or equivalent (GED)
  • 1-2 years of customer service management experience.
  • 3 or more years of flooring experience is preferred.
  • Ability to collaborate in a team.
  • Strong problem-solving abilities.
  • Commitment to ethical conduct and professionalism.

Physical Demands:

  • Sit for extended periods.
  • Reach, bend, kneel, and handle materials.
  • Lift and carry up to 75lbs.
  • Operate a forklift and handle materials.
  • Specific vision abilities required.

Work Environment:

  • Mostly quiet, indoor office space.
  • Occasional time in non-climate-controlled areas.

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