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Service Contract Jobs in Silver Spring, MD (NOW HIRING)

ARK Systems

Service Contract Scheduler

Columbia, MD · On-site

ARK Systems is looking for an Service Contract Scheduler for our Columbia office UP TO $1,000 SIGN-ON BONUS! Duties/Responsibilities: Receives and processes calls and tickets for testing, service ...

Sonsoft Inc

Service Contracts

Baltimore, MD · On-site

... Contract and Install base modules having good knowledge on Service and usage contracts. * Hands on experience of working on service contracts covering the functions of usage contracts with service ...

Sonsoft Inc

Service Contracts

Baltimore, MD · On-site

... Contract and Install base modules having good knowledge on Service and usage contracts. * Hands on experience of working on service contracts covering the functions of usage contracts with service ...

Sonsoft Inc

Oracle Service Contracts

Baltimore, MD

Preferred 4+ years of experience in Service Contract and Install base modules having good knowledge on Service and usage contracts. Hands on experience of working on service contracts covering the ...

Vertiv Co

Service Sales Representative

Ashburn, VA · On-site

The maintenance services contract sales include renewals (existing contracts), sales of new contracts (warranty), sales of service contracts with new equipment, and conversion of non-contract ...

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All JobsService Contract JobsService Contract Jobs in Silver Spring, MD

Service Contract information

See Silver Spring, MD salary details

$39

$49

$58

How much do service contract jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service contract in Silver Spring, MD is $49.70, according to ZipRecruiter salary data. Most workers in this role earn between $44.71 and $54.66 per hour, depending on experience, location, and employer.

What is a service contract?

A service contract is a formal agreement between a service provider and a client that outlines the terms and conditions for the delivery of specific services over a set period. It typically details the scope of work, payment terms, duration, responsibilities, and any warranties or guarantees. Service contracts help protect both parties by clearly defining expectations and procedures for handling disputes or changes to the agreement.

What is the difference between Service Contract vs Maintenance Technician?

AspectService ContractMaintenance Technician
CredentialsVaries; often includes certifications like HVAC, electrical, or plumbing licensesTypically requires technical certifications or trade licenses in specific fields
Work EnvironmentClient sites, service centers, or remote locationsIndustrial, commercial, or residential facilities
Employer & IndustryService companies, facilities management, or contractorsManufacturing plants, building maintenance firms, or facilities management

In summary, a Service Contract involves managing ongoing service agreements with clients, often requiring customer interaction and contract management skills. A Maintenance Technician focuses on performing hands-on repair and maintenance tasks. While both roles require technical skills, Service Contracts emphasize service management, whereas Maintenance Technicians concentrate on technical repairs.

What are the key skills and qualifications needed to thrive as a Service Contract Manager, and why are they important?

To thrive as a Service Contract Manager, you need strong contract negotiation, analytical, and organizational skills, typically supported by a background in business administration, law, or a related field. Familiarity with contract management software, CRM systems, and relevant certifications like Certified Professional Contracts Manager (CPCM) are commonly required. Excellent communication, attention to detail, and problem-solving abilities are standout soft skills for managing client relationships and resolving disputes. These skills are important to ensure compliance, optimize contract value, and maintain positive client and vendor partnerships.

How does a Service Contract Manager typically collaborate with other departments to ensure effective service delivery?

A Service Contract Manager frequently works closely with departments such as sales, operations, and customer support to coordinate contract terms, monitor service levels, and resolve client issues. Regular meetings and cross-functional teams are common to ensure everyone is aligned on client expectations and contractual obligations. This collaboration helps anticipate potential service challenges early, promotes transparent communication, and ensures that all parties are working towards maintaining high customer satisfaction.
What are the most commonly searched types of Service jobs in Silver Spring, MD? The most popular types of Service jobs in Silver Spring, MD are:
What are popular job titles related to Service Contract jobs in Silver Spring, MD? For Service Contract jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Service Contract jobs in Silver Spring, MD look for? The top searched job categories for Service Contract jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Service Contract jobs? Cities near Silver Spring, MD with the most Service Contract job openings:
Service Contract jobs near you

Service Contract Scheduler

ARK Systems, Incorporated

Baltimore, MD

Other

Re-posted 11 days ago

Job description

ARK Systems is looking for an Service Contract Scheduler for our Columbia office

UP TO $1,000 SIGN-ON BONUS!

Duties/Responsibilities:

Receives and processes calls and tickets for testing, service/repairs internally and from customers.

Assists in the review of testing certification reports for noted deficiencies found during routine testing

Schedule/ coordinate with assigned testing staff and service dispatch for technicians to complete approved work

Coordinate with third party vendors when necessary to acquire applicable pricing, testing and technical assistance.

Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.

Open and closes work orders, update customer notes, etc.

Assist with communications with field staff as needed

Assist with contracts and testing invoicing

Customer support and satisfaction liaison

Possess the ability to work harmoniously within the Contracts and service area and provide administrative customer support functions of all types and levels.

All other duties as assigned

Required Skills/Abilities:

Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.

Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

Business school, Associates degree or equivalent experience and knowledge is required.

Education and Experience:

Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.

Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.

Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.

Physical Requirements:

Working in an office environment with a computer and other business technology

Must be able to lift up to 20 lbs.

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