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Service Manager Jobs in Silver Spring, MD (NOW HIRING)

Worth & Company, Inc.

Service Manager

Baltimore, MD · On-site

Service Manager Description: Worth & Company was founded in 1983, and our guiding principle of standing together strong as an extraordinary team hasestablishedus as one of the most esteemed full ...

Morgan Properties

Service Manager

Baltimore, MD · On-site

$60K - $70K/yr

We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this community meet ...

Trek Bicycle Corporation

Service Manager

Fairfax, VA · On-site

$24 - $26/hr

Job LocationTrek Store Fairfax Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

Terminix

Service Manager

Largo, MD · On-site

$57K - $92K/yr

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

Merrifield Shell

Service Manager

Fairfax, VA · On-site

$65K - $85K/yr

Automotive Service Manager - Want a life of impact? Isn't it time to use your skills for something that actually matters? We are in the process of developing a culture that will change the industry ...

Caruso's Grocery

Service Manager

Washington, DC

$65K - $75K/yr

Caruso's Grocery is seeking a Service Manager to join its team! Caruso's Grocery is modeled after the classic Italian-American 'red sauce' joint. You know the one: red banquettes, old school culinary ...

Merrifield Shell

Service Manager

Fairfax, VA · On-site

$65K - $85K/yr

Automotive Service Manager - Want a life of impact? Isn't it time to use your skills for something that actually matters? We are in the process of developing a culture that will change the industry ...

M.C. Dean, Inc

Service Manager

Tysons, VA · On-site

$104K - $142K/yr

Managing projects, customers and accounts. * Planning and budget projects direct field employees * Effectively using RFIS; understanding and defending the scope of work. * Walk job sites * Planning ...

Benton Communities

Regional Service Manager

Baltimore, MD · On-site

$75K - $95K/yr

Regional Service Manager Position Summary: The Regional Service Manager's responsibilities include, but are not limited to, oversight of the physical aspects of the communities in conjunction with ...

Sila Services

Customer Service Manager

Beltsville, MD · On-site

$70K - $80K/yr

$70,000 - $80,000 a year Customer Service Manager Sila Heating & Air Conditioning - Beltsville, MD Lead a Team That Delivers Exceptional Customer Experiences At Sila, we believe great service starts ...

Sila Services

Customer Service Manager

Beltsville, MD · On-site

$70K - $80K/yr

$70,000 - $80,000 a year Customer Service Manager Sila Heating & Air Conditioning - Beltsville, MD Lead a Team That Delivers Exceptional Customer Experiences At Sila, we believe great service starts ...

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All JobsService Manager JobsService Manager Jobs in Silver Spring, MD

Service Manager information

See Silver Spring, MD salary details

$34.1K

$72.3K

$122.4K

How much do service manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service manager in Silver Spring, MD is $72,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,200.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Silver Spring, MD? The most popular types of Service jobs in Silver Spring, MD are:
What job categories do people searching Service Manager jobs in Silver Spring, MD look for? The top searched job categories for Service Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Service Manager jobs? Cities near Silver Spring, MD with the most Service Manager job openings:
Service Manager jobs near you
Service Manager

Service Manager

Worth & Company, Inc.

Baltimore, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Salary: $90,000 a year

Job Title:Service Manager


Description:

Worth & Company was founded in 1983, and our guiding principle of standing together strong as an extraordinary team hasestablishedus as one of the most esteemed full service mechanical contractors in the Mid-Atlantic region. We are the preferred contractor for industrial construction across nine states. With a workforce of over 600 employees,cutting-edgetechnology, excellent safety record, positive company culture, and valuable resources, weprovidesignificant advantages to our customers. Ourexpertiseencompasses mechanical (HVAC/Plumbing) construction, design/build projects, designassistance, industrial construction, and maintenance service/repairs. Our state-of-the art prefabrication facilities totalnearly170,000square feetand enable us to offer innovative solutions for any project, ranging from sheet metal fabrication to complete modular systems.


We have officeslocatedin Bucks County, PA, and New Castle, DE. We are thrilled to provide competitive salaries, a paid HSA plan, company events, Employee Stock Ownership Program, and a matching 401k. Diversity and inclusion are integral to our company culture.


A Service Manageris responsible foroverseeing daily service operations, ensuring projects are completed efficiently, on time, and in alignment with company standards. The role includes managing field technicians, coordinating schedules, andmaintainingstrong relationships with clients to support high-quality service delivery. Responsibilities also involvemonitoringperformance, enforcing safety practices, and driving continuous improvement in service processes and customer satisfaction.


Responsibilities:

  • Monitor daily operations of the unit
  • Act as intermediary between customers and technicians by speaking with customers to understand the work required and with technicians to explain the work and dispatch them to the job site.
  • Visit technicians at job sites to see how things are going
  • Check with customers toassurethey are satisfied with the work.
  • Review serviceticketand getitready for billing.
  • Resolve billing and other issues.
  • Diagnose,troubleshootand mentor your teaminvarious commercial & industrial HVAC equipment.
  • Manage routine maintenance on various commercial & industrial HVAC equipment.
  • Order job materials.
  • Coordinate with the administrative staff for daily activities.
  • Perform special or complicated service activities, including periodic on-call duties, asrequired

Requirements:

  • 8-10 years of commercial HVAC service & repair experience
  • Ability to travel to various sites across Bucks County.
  • Must pass pre-employment background check and drug screen
  • Team player with a jump-in-the-ditch mentality
  • Strong attention to detail with a commitment to doing things right the first time

Benefits:

  • Health Dental, and Vision Insurance
  • Employer Paid Short- and Long-Term Disability
  • Employer Paid Life Insurance Policy up to $50,000
  • Employee Stock Ownership Program
  • 401(k) Matching Program
  • Referral Bonus Program
  • Paid Time Off & Holidays

Equal Opportunity Employer:We are an Equal Opportunity Employer and do not discriminateon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.