Service Manager
Beltsville, MD · On-site
As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...
Service Manager
Beltsville, MD · On-site
As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...
Service Manager
Sparrows Point, MD · On-site
SERVICE MANAGER II JOB TITLE: Service Manager II Unit Size: 300-500 units in one community Exempt status: Nonexempt Pay Class: Hourly - Full Time REPORTS TO: Community Manager DIRECT REPORTS: No ...
Service Manager
Sparrows Point, MD · On-site
SERVICE MANAGER II JOB TITLE: Service Manager II Unit Size: 300-500 units in one community Exempt status: Nonexempt Pay Class: Hourly - Full Time REPORTS TO: Community Manager DIRECT REPORTS: No ...
Service Manager
Columbia, MD · On-site
THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a ...
Service Manager
Columbia, MD · On-site
THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a ...
Service Manager
Glen Burnie, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Glen Burnie, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Beltsville, MD · On-site
As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...
Service Manager
Beltsville, MD · On-site
As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...
Service Manager
Vienna, VA · On-site
$70K - $90K/yr
When a technician is unexpectedly out, you'll step in to help with coverage and keep service delivery on track. In addition to team development, you'll manage operational processes including vehicle ...
Quick apply
Service Manager
Vienna, VA · On-site
$70K - $90K/yr
When a technician is unexpectedly out, you'll step in to help with coverage and keep service delivery on track. In addition to team development, you'll manage operational processes including vehicle ...
Service Manager
Columbia, MD · On-site
Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Columbia, MD · On-site
Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Alexandria, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Alexandria, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Reston, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Reston, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Ashburn, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Ashburn, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Arlington, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Arlington, VA · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager
Washington, DC · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
New
Service Manager information
See Silver Spring, MD salary details
$34K - $42K
6% of jobs
$42K - $50K
11% of jobs
$53.9K is the 25th percentile. Wages below this are outliers.
$50K - $58K
16% of jobs
$58K - $66.1K
16% of jobs
The median wage is $66.3K / yr.
$66.1K - $74.1K
15% of jobs
$80.1K is the 75th percentile. Wages above this are outliers.
$74.1K - $82.1K
14% of jobs
$82.1K - $90.1K
9% of jobs
$90.1K - $98.1K
5% of jobs
$98.1K - $106.1K
4% of jobs
$106.1K - $114.1K
2% of jobs
$114.1K - $122.1K
1% of jobs
$34K
$72.1K
$122.1K
How much do service manager jobs pay per year?
As of Aug 6, 2026, the average yearly pay for service manager in Silver Spring, MD is $72,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $83,000.00 per year, depending on experience, location, and employer.
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Silver Spring, MD? The most popular types of Service jobs in Silver Spring, MD are:
What are popular job titles related to Service Manager jobs in Silver Spring, MD? For Service Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Silver Spring, MD look for? The top searched job categories for Service Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Service Manager jobs? Cities near Silver Spring, MD with the most Service Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 19 days ago
Sunbelt Rentals rating
7.6
Based on 314 frontline employees who took The Breakroom Quiz
98th of 171 rated vehicle equipment hire
Job description
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Position Objective:
As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best practices established by OSHA/ANSI, Federal, State, and local laws, and all policies put forth from the Sunbelt Safety Department and Climate Control Leadership. The Service Manager will promote and embrace the CC Branch Family Culture. The Service Manager, you will help lead the Service Department Team in all aspects of Safety to include = Power Up, Take 10, Proactive Events, Safety Metrics, Truck and Trailer safety compliance (DOT) and Weekly Power Up Talk / Engagement Wednesday. You will direct the servicing of company equipment in a safe, timely and effective manner. You will manage company assets and inventories of parts and merchandise various computer systems, digital apps, and paperwork as prescribed by the company. You will train and develop a staff of technicians with varying skillsets and hone your team into an efficient department that produces a safe and friendly atmosphere, high quality work, in an organized and efficient process that meets the needs of the customers and the company.
Position Responsibilities:
Requirements:
Safety and People
Branch Operational Standards
Reporting Management and Understanding
Education & Experience:
Base Pay Range: $64,750.00 - 76,890.15
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Position Objective:
As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best practices established by OSHA/ANSI, Federal, State, and local laws, and all policies put forth from the Sunbelt Safety Department and Climate Control Leadership. The Service Manager will promote and embrace the CC Branch Family Culture. The Service Manager, you will help lead the Service Department Team in all aspects of Safety to include = Power Up, Take 10, Proactive Events, Safety Metrics, Truck and Trailer safety compliance (DOT) and Weekly Power Up Talk / Engagement Wednesday. You will direct the servicing of company equipment in a safe, timely and effective manner. You will manage company assets and inventories of parts and merchandise various computer systems, digital apps, and paperwork as prescribed by the company. You will train and develop a staff of technicians with varying skillsets and hone your team into an efficient department that produces a safe and friendly atmosphere, high quality work, in an organized and efficient process that meets the needs of the customers and the company.
Position Responsibilities:
Requirements:
Safety and People
- Apply and execute the Sunbelt safety culture at the branch, on job sites and with all team members
- Assist in staffing branch with service team members to support business
- Work with leadership and region technician to set up training and development of service team
- Prepare weekly work schedules and on call schedules to support customers, operations, service calls
- Monitor work schedules and overtime hours / cost
Branch Operational Standards
- Manage the repair and maintenance of company owned gear and equipment (Ready to Rent, Returned, Down)
- Evaluate all equipment after repairs, maintenance or safety checks
- Lead and manage the team on fleet readiness, and fleet management
- Review and verify equipment status documents before and after rental and perform quality control checks
- Order parts to maintain adequate supplies
- Manage parts and supply inventory
- Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
- Handle customer complaints regarding equipment condition or operation
- Manage and monitor IRR repair cost and budget compliance
- Update, maintain and keep organized equipment service records
- Create, update, close and bill work orders
- File warranty claims in a timely fashion
- Follow up on all TSB bulletins for claims and billing
- Commission new equipment
- Manage and monitor fleet impairment and disposals monthly
- Manage the disposal of solid and hazardous material waste (Batteries, used oil & filters, antifreeze, wash sludge)
Reporting Management and Understanding
- Maintain equipment service and fleet status records
- Open work order reports - warranty claim summary report - inventory management - parts & merchandise detail reporting - financial and historical trending - service department financial summary
- Review, verify JSS and Job / project folder with branch manager and sales team
- Review contracts
- Coordinate with the sales team, customer and PoSB on delivery / set up
- Verify labor hours and billing
- Set up supplies, vendors and materials
- Review job / project folders with BM and team on daily, weekly, monthly cadence
- Visit job / project sites to support and provide customer service and build relationships
- Perform other duties as assigned by the manager
Education & Experience:
- Valid driver's license
- Extensive experience in the repair and maintenance of self-propelled platforms and lifts
- HVAC Certification
- OSHA 10 Certification
- Knowledge of work planning and scheduling and other supervisory activities
- Strong understanding of equipment capabilities and safety requirements.
- Clear perspective of maintenance and repair issues in the industry
- Planning and management experience
- Computer literacy
- Reporting experience
- Inventory management experience
- Ability to train others in a safe and positive manner
- Experience with organizing presentations and delivering information to individuals and groups
Base Pay Range: $64,750.00 - 76,890.15
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
What Sunbelt Rentals employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Sunbelt Rentals
Sourced by ZipRecruiter
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
Industry
Consumer goods and commercial equipment rental services
Company size
10,000+ Employees
Headquarters location
Fort Mill, SC, US
Year founded
1983