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Service Manager Jobs in Frederick, MD (NOW HIRING)

PIVOT Workforce

Service Manager

Gaithersburg, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as ...

Texas Roadhouse

Service Manager

Westminster, MD · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Westminster, MD · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Guy's GMC, Inc

Be Seen First

Automotive Service Manager

Ranson, WV · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

We are seeking an experienced, motivated, & customer-focused Automotive Service Manager to lead our growing service department. If you are a proven leader who excels at building high performing teams ...

Midas

Automotive Service Manager

Hagerstown, MD · On-site

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Progress Residential

Service Manager - BTR

Frederick, MD · On-site

$34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Manager Build to Rent coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved ...

F.H. Furr

Electrical Service Manager

Rockville, MD · On-site

$90K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're an experienced Service Manager who thrives on leadership and innovation, this is your chance to join a team that values excellence. Experience in electrical service is preferred, but not ...

F.H. Furr

Electrical Service Manager

Rockville, MD · On-site

$90K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're an experienced Service Manager who thrives on leadership and innovation, this is your chance to join a team that values excellence. Experience in electrical service is preferred, but not ...

F.H. Furr

Electrical Service Manager

Rockville, MD · On-site

$130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're an experienced Service Manager who thrives on leadership and innovation, this is your chance to join a team that values excellence. Experience in electrical service is preferred, but not ...

F.H. Furr

Electrical Service Manager

Brunswick, MD

$130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're an experienced Service Manager who thrives on leadership and innovation, this is your chance to join a team that values excellence. Experience in electrical service is preferred, but not ...

F.H. Furr

Electrical Service Manager

Brunswick, MD · On-site

$90K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're an experienced Service Manager who thrives on leadership and innovation, this is your chance to join a team that values excellence. Experience in electrical service is preferred, but not ...

F.H. Furr

Electrical Service Manager

Brunswick, MD · On-site

$90K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're an experienced Service Manager who thrives on leadership and innovation, this is your chance to join a team that values excellence. Experience in electrical service is preferred, but not ...

Goodwill

Customer Service Manager

Thurmont, MD · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

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Service Manager information

See Frederick, MD salary details

$32.8K

$69.6K

$117.8K

How much do service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service manager in Frederick, MD is $69,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Frederick, MD?

The most popular types of Service jobs in Frederick, MD are:

What are popular job titles related to Service Manager jobs in Frederick, MD?

For Service Manager jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Frederick, MD look for?

The top searched job categories for Service Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Service Manager jobs?

Cities near Frederick, MD with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,570 per year, or $33.4 per hour.

Service Manager

PIVOT Workforce

Gaithersburg, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Job Description Job Title: Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as champions for our clients brand, they collaborate with teammates and demonstrate to the community their company values. Service Managers direct day-to-day field service operations and are responsible for much more.

Service Managers are in the field with Technicians on a daily basis - coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth. Who We Are: Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business.

Perks of Joining: Competitive salary, annual bonus opportunity & potential sign on bonus. Company vehicle or auto allowance and gas card Career development and progression 401(k) plan with company match PTO and paid holidays Excellent medical, dental, life, vision, and disability benefits Employee Assistance Program Employee referral incentives A Day in the Life: Ensure Technicians are equipped for their tasks with a focus on safety Act as a dynamic leader, motivating your team, in the field several days a week Promote a culture where safety is the top priority Inspect job sites for compliance, quality control, and customer satisfaction Lead a team of Service Technicians in a fast-paced environment Drive operational excellence by helping your technicians solve complex customer issues Support Administration, Service Coordinators, and Sales teams Develop and maintain relationships with customers, identifying service needs and creating estimates Focus on team development through coaching and teaching and driving our apprenticeship program What We Are Looking For: Experience in building high-performing service teams Commercial HVACR service experience Industry-related Service Manager or Service Supervisor experience Ability to develop HVAC maintenance and service estimates Excellent communication, interpersonal, and customer service skills Strong problem-solving and critical thinking abilities High energy and adaptability for a dynamic workload Professional demeanor and positive attitude Inspire and motivate team members EOE M/F/Disability/Vet

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