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Service Manager Jobs in Frederick, MD (NOW HIRING)

F.H. Furr

Plumbing Service Manager

Brunswick, MD · On-site

$140K/yr

We are currently looking to fill our Plumbing Service Manager role in Rockville, MD. Responsibilities: * Leadership Excellence: Oversee and lead a team of Plumbing technicians to ensure high-quality ...

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Service Manager information

See Frederick, MD salary details

$32.8K

$69.6K

$117.8K

How much do service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service manager in Frederick, MD is $69,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Frederick, MD?

The most popular types of Service jobs in Frederick, MD are:

What are popular job titles related to Service Manager jobs in Frederick, MD?

For Service Manager jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Frederick, MD look for?

The top searched job categories for Service Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Service Manager jobs?

Cities near Frederick, MD with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,570 per year, or $33.4 per hour.

Plumbing Service Manager

F.H. Furr

Brunswick, MD • On-site

$140K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

199th of 278 rated repair and maintenance companies

Job description

Overview

**Please note: this position will report to our Rockville, MD location**

Are you prepared to lead a team at the forefront of residential Plumbing services and drive revenue performance? Look no further!

F.H. Furr is not just a company; it is a legacy. For over four decades, we have shaped the industry with our unwavering commitment to excellence. With over 1,000 dedicated employees and a fleet of over 600 trucks on the road, we stand tall as a major player, delivering top-tier service across Virginia, Maryland, and Delaware. If you are an experienced Residential Plumbing Manager ready to make waves and impact the bottom line, this is your opportunity! 

About Us: 

F.H. Furr is a high-culture, fast-growing leader in the residential home services business. With headquarters in Manassas, VA, and 16 offices throughout Virginia, Maryland, and Delaware, we cover a vast territory and have become a household name in plumbing, heating, air conditioning, and electrical services. We are currently looking to fill our Plumbing Service Manager role in Rockville, MD.  

Responsibilities: 

  • Leadership Excellence: Oversee and lead a team of Plumbing technicians to ensure high-quality service delivery. Drive a culture of excellence, accountability, and continuous improvement 
  • Revenue Performance: Develop and implement strategies to drive revenue growth in the Plumbing division. Collaborate with sales and marketing teams to identify new business opportunities and optimize existing customer relationships 
  • Operational Optimization: Collaborate with other departments to optimize operations and enhance customer satisfaction. Streamline processes and procedures to improve efficiency and reduce costs 
  • Technical Expertise: Provide technical expertise and guidance to team members. Stay ahead of industry trends, advancements, and best practices to ensure the team delivers innovative Plumbing services 
  • Customer Satisfaction: Focus on customer satisfaction by ensuring service quality and addressing customer concerns. Foster a customer-centric approach within the team 
  • Team Development: Foster a positive and inclusive team culture. Provide mentorship and training to team members to enhance their skills and contribute to their professional growth 

Qualifications: 

  • Proven experience in residential Plumbing management, with a track record of driving revenue performance 
  • Strong leadership and communication skills 
  • HVAC certification and in-depth knowledge of industry best practices 
  • Ability to thrive in a fast-paced, dynamic environment 

Benefits: 

  • Competitive compensation (we compensate employees at the top of the market) 
  • Comprehensive health, dental, vision insurance 
  • 401(k) retirement plan with generous company match 
  • Career advancement opportunities in a rapidly growing company 

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law

Posted Min Pay RateUSD $90,000.00/Yr.Posted Max Pay RateUSD $140,000.00/Yr.Employment Type: FULL_TIME

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