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Service Manager Jobs in Baltimore, MD (NOW HIRING)

Crane 1 Services, Inc.

Service Manager

Baltimore, MD

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Rose Valley Management

Service Manager

Columbia, MD · On-site

When an outside contractor performs a service, it is to be supervised by the Service Manager. * Directs or performs duties concerned with maintenance of grounds, parking lots, driveways, snow removal ...

Rose Valley Management

Service Manager

Columbia, MD · On-site

When an outside contractor performs a service, it is to be supervised by the Service Manager. * Directs or performs duties concerned with maintenance of grounds, parking lots, driveways, snow removal ...

Crane 1

Service Manager

Baltimore, MD · On-site

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Morgan Properties

Service Manager

Largo, MD · On-site

$80K - $95K/yr

Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...

Morgan Properties

Service Manager

Baltimore, MD · On-site

$80K - $85K/yr

Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...

Sunbelt Rentals

Service Manager

Beltsville, MD

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...

Sunbelt Rentals, Inc.

Service Manager

Beltsville, MD · On-site

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...

Texas Roadhouse

Service Manager

Glen Burnie, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...

Sciens Building Solutions

Service Manager

Columbia, MD · On-site

THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a ...

New

Texas Roadhouse

Service Manager

Westminster, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

THE DONALDSON GROUP

Service Manager

Silver Spring, MD

$35.19/hr

Service Manager Full-time Silver Spring, MD Salary: $33-$35 per hour At Donaldson, we don't just maintain buildings- we create communities that people are proud to call home. If you take pride in ...

Sunbelt Rentals

Service Manager

Beltsville, MD

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...

Texas Roadhouse

Service Manager

Westminster, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Bubba's 33

Service Manager

Glen Burnie, MD

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Orkin LLC

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

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Service Manager information

See Baltimore, MD salary details

$32.8K

$69.5K

$117.7K

How much do service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for service manager in Baltimore, MD is $69,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Baltimore, MD? The most popular types of Service jobs in Baltimore, MD are:
What are popular job titles related to Service Manager jobs in Baltimore, MD? For Service Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Baltimore, MD look for? The top searched job categories for Service Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Service Manager jobs? Cities near Baltimore, MD with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Baltimore, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,522 per year, or $33.4 per hour.
Service Manager

Service Manager

Crane 1 Services, Inc.

Baltimore, MD

Full-time

Posted 18 days ago

Job description

Reports to: Branch Manager
The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving issues and problems.
The Service Manager will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. This is a demanding, 'hands-on', position that requires a person with the ability to prioritize and complete a wide variety of leadership and operational-oriented activities. It is a fast-paced, growth-oriented environment.
Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.
Service Manager Role amp; Responsibilities
  • Responsibly manage all aspects of branch transactions, including AP, Job Cost, Processing Invoices, Overhead Cost, and AR.
  • Review invoicing details of completed work before moving forward with the invoicing process.
  • Create, send, and collect all customer invoices.
  • Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.
  • Provide administrative oversight and direction to operations and field members.
  • Oversee resource allocation, manpower, and scheduling.
  • Open service requests and schedule on-call rotation to respond to emergency breakdowns.
  • Arrange sub-contracted services and equipment, including rentals as needed.
  • Documents service and installation actions by completing forms, reports, and inspection reports.
  • Provide oversight and control of the office organization and workplace environment.
  • Database management: maintain accurate records and data regarding inspections amp; preventative maintenance services.
  • Review customer reports for accuracy and completeness
  • Participate in the agreement base renewal procedure 
  • Review new agreements. Verify customer assets, associated service products, and labor requirements to be delivered for each agreement.
  • Review agreement profitability and notify management of agreements needing a more thorough review where the scope has changed, or a more in-depth price review Work with the sales and the operations team to meet or exceed customer expectations regarding capability, quality, and performance of all work.
  • Work with operations team and technicians to implement and monitor company safety policy and procedures to assure the safety of all workers.
  • Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.
  • Other duties as assigned
Service Manager Requirements
KNOWLEDGE: A minimum of (5) + years of technical (mechanical/electrical), construction management, accounting, or related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
SKILLS:
  • Microsoft Office – Outlook, Excel, and Word
  • Excellent interpersonal skills to be able to work with customers, sales, and internal team members.
  • Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.
  • Excellent communication skills – verbal and written.
  • Strong attention to detail.
  • Proven knowledge of mechanical and electrical systems
  • Strong knowledge of safety procedures and requirements as well as code requirements.
ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.
Equal Employment Opportunity (EEO) Statement
 
Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.

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