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Service Manager Jobs in Baltimore, MD (NOW HIRING)

Crane 1 Services, Inc.

Service Manager

Baltimore, MD

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Continental Realty

Service Manager

Annapolis, MD · On-site

$36 - $38/hr

Service Manager for Westwinds Apartments - Annapolis, MD Role Overview As a Service Manager for this community, you will help maintain the physical integrity of this beautiful apartment community ...

Crane 1

Service Manager

Baltimore, MD · On-site

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Morgan Properties

Service Manager

Largo, MD · On-site

$80K - $95K/yr

Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...

HomeTeam Pest Defense

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Orkin Service Manager If you're the best at sales, you have a place with the best in pests. When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry ...

New

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...

Sunbelt Rentals

Service Manager

Beltsville, MD · On-site

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...

Texas Roadhouse

Service Manager

Glen Burnie, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Westminster, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Orkin LLC

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Sciensbuildingsolutions

Service Manager

Columbia, MD · On-site

Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.

THE DONALDSON GROUP

Service Manager

Silver Spring, MD · On-site

$35.19/hr

Service Manager Full-time Silver Spring, MD Salary: $33-$35 per hour At Donaldson, we don't just maintain buildings- we create communities that people are proud to call home. If you take pride in ...

Texas Roadhouse

Service Manager

Westminster, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Bridgestone Americas, Inc

Service Manager

Lanham, MD · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

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All JobsService JobsService Manager JobsService Manager Jobs in Baltimore, MD

Service Manager information

See Baltimore, MD salary details

$32.8K

$69.5K

$117.7K

How much do service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service manager in Baltimore, MD is $69,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Baltimore, MD? The most popular types of Service jobs in Baltimore, MD are:
What are popular job titles related to Service Manager jobs in Baltimore, MD? For Service Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Baltimore, MD look for? The top searched job categories for Service Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Service Manager jobs? Cities near Baltimore, MD with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $69,525 per year, or $33.4 per hour.

Service Manager

Service Pros Installation Group, Inc

Arbutus, MD

Full-time

Posted 12 days ago

Job description

Description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.


Our Mission

We provide exceptional customer experiences through our passion for serving others.


Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.


Our Values

Stewardship

People

Integrity

Growth


Summary:

The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in-house team and delivering customer satisfaction while managing and nurturing relationships with Lowe's.


Key Responsibilities:

  • Oversee day-to-day functions of the Installation Coordinator Team.
  • In-store (Lowe's) support, engagement, focused on sales and education.
  • Engagement in the Lowe's Executive/VIP Program.
  • Ensure high-quality installations, that exceed customer expectations.
  • Maintain excellent customer satisfaction scores.
  • Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
  • Manage relationships, negotiate pricing, and authorize payments for services.
  • Analyze job profit margins and make informed decisions.
  • Resolve escalated customer issues and conduct site visits when necessary.
  • Provide guidance to installers and customers on installation and products.

Requirements

Qualifications

  • High school diploma or equivalent (GED)
  • 1-2 years of customer service management experience.
  • 3 or more years of flooring experience is preferred.
  • Ability to collaborate in a team.
  • Strong problem-solving abilities.
  • Commitment to ethical conduct and professionalism.

Physical Demands:

  • Sit for extended periods.
  • Reach, bend, kneel, and handle materials.
  • Lift and carry up to 75lbs.
  • Operate a forklift and handle materials.
  • Specific vision abilities required.

Work Environment:

  • Mostly quiet, indoor office space.
  • Occasional time in non-climate-controlled areas.

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