Service Manager
Largo, MD · On-site
$80K - $95K/yr
Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...
Service Manager
Largo, MD · On-site
$80K - $95K/yr
Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...
Service Manager (SM)
Owings Mills, MD · On-site
$65 - $90/hr
The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff.
Service Manager (SM)
Owings Mills, MD · On-site
$65 - $90/hr
The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff.
Service Manager
Baltimore, MD · On-site
$75K - $115K/yr
As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...
Service Manager
Baltimore, MD · On-site
$75K - $115K/yr
As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...
Service Manager
Joppa, MD · On-site
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills while developing new skills * Work with an ...
Service Manager
Joppa, MD · On-site
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills while developing new skills * Work with an ...
Service Manager
Columbia, MD · On-site
Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Columbia, MD · On-site
Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Columbia, MD · On-site
$100 - $125/hr
Manage the service department of assigned Division.* Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Columbia, MD · On-site
$100 - $125/hr
Manage the service department of assigned Division.* Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Columbia, MD · On-site
Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Columbia, MD · On-site
Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Service Manager
Glen Burnie, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Glen Burnie, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Lanham, MD · On-site
$21.63 - $32.45/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
Lanham, MD · On-site
$21.63 - $32.45/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
Glen Burnie, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Glen Burnie, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Westminster, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Westminster, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Joppa, MD · On-site
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work ...
Service Manager
Joppa, MD · On-site
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work ...
Service Manager
Westminster, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Westminster, MD · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...
Service Manager
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...
Service Manager
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...
Service Manager
$71K - $84K/yr
Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...
Service Manager
Lanham, MD · On-site
$21.63 - $32.45/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
Lanham, MD · On-site
$21.63 - $32.45/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
Silver Spring, MD · On-site
$35.19/hr
Service Manager Full-time Silver Spring, MD Salary: $35.19-$35.19 per hour At Donaldson, we don't just maintain buildings- we create communities that people are proud to call home. If you take pride ...
Service Manager
Silver Spring, MD · On-site
$35.19/hr
Service Manager Full-time Silver Spring, MD Salary: $35.19-$35.19 per hour At Donaldson, we don't just maintain buildings- we create communities that people are proud to call home. If you take pride ...
Service Manager
Bowie, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
Service Manager
Bowie, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...
Service Manager
Sparrows Point, MD · On-site
$35 - $45/hr
Job Summary The Service Manager is responsible for overseeing equipment readiness, service operations, inventory control, and personnel coordination to support project execution. This role ensures ...
Service Manager
Sparrows Point, MD · On-site
$35 - $45/hr
Job Summary The Service Manager is responsible for overseeing equipment readiness, service operations, inventory control, and personnel coordination to support project execution. This role ensures ...
Service Manager
$35 - $45/hr
Job Summary The Service Manager is responsible for overseeing equipment readiness, service operations, inventory control, and personnel coordination to support project execution. This role ensures ...
Quick apply
Service Manager
$35 - $45/hr
Job Summary The Service Manager is responsible for overseeing equipment readiness, service operations, inventory control, and personnel coordination to support project execution. This role ensures ...
Service Manager information
See Baltimore, MD salary details
$32.8K - $40.5K
6% of jobs
$40.5K - $48.2K
11% of jobs
$52K is the 25th percentile. Wages below this are outliers.
$48.2K - $56K
16% of jobs
$56K - $63.7K
16% of jobs
The median wage is $64K / yr.
$63.7K - $71.4K
15% of jobs
$77.2K is the 75th percentile. Wages above this are outliers.
$71.4K - $79.1K
14% of jobs
$79.1K - $86.9K
9% of jobs
$86.9K - $94.6K
5% of jobs
$94.6K - $102.3K
4% of jobs
$102.3K - $110K
2% of jobs
$110K - $117.7K
1% of jobs
$32.8K
$69.5K
$117.7K
How much do service manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for service manager in Baltimore, MD is $69,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Baltimore, MD?
The most popular types of Service jobs in Baltimore, MD are:
What are popular job titles related to Service Manager jobs in Baltimore, MD?
For Service Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Baltimore, MD look for?
The top searched job categories for Service Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Service Manager jobs?
Cities near Baltimore, MD with the most Service Manager job openings:
$80K - $95K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 12 days ago
Morgan Properties rating
8.1
Based on 31 frontline employees who took The Breakroom Quiz
64th of 208 rated real estate companies
Job description
Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await!
Now hiring Service Managers!
We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this community meet both company standards and applicable laws.
As a Service Manager, you will be expected to:
Compensation & Incentives
Hours & Schedule:
What we'll expect from you:
#AC4301
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
Now hiring Service Managers!
We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this community meet both company standards and applicable laws.
As a Service Manager, you will be expected to:
- Interview, hire and train new team members.
- Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
- Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
- Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
- Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies;
- Partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
- Manage and organize inventory of all maintenance materials.
- Establish a preventive maintenance schedule, make-ready schedule and general work order schedule for team.
- Regularly inspect community buildings, including vacant units.
- Planning, assigning, and directing the maintenance team.
Compensation & Incentives
- Base Pay: $80,000 - $95,000/ per year
- Up to 100% Rent Discount
- Property Staff Shared Renewal Commissions
- Morgan Essentials: $300 quarterly
- On-Call Appreciation: $15/day for holding the on-call phone
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with Company Match
- Generous Paid Time Off, including 10 holidays per year and sick leave
Hours & Schedule:
- Monday - Friday: 8:00am - 5:00pm
- Paid rotating on-call participation required
- Must be available and prepared for emergency events
- *Schedule subject to change based on business needs
What we'll expect from you:
- Active and valid driver's license and personal vehicle.
- HVAC/EPA/CFC Certification preferred.
- One-year certificate, 5+ years of related experience, or equivalent education and experience.
#AC4301
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
What Morgan Properties employees say
Pay
Benefits
Hours and flexibility
Workplace
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