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Service Manager Jobs in Baltimore, MD (NOW HIRING)

Transdev

Customer Service Manager

Baltimore, MD · On-site

Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Morgan Properties

Assistant Service Manager

Dundalk, MD · On-site

$26 - $29/hr

Now hiring an Assistant Service Manager! We are seeking an Assistant Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring ...

Mazzella Companies

Crane Service Manager

Baltimore, MD · On-site

$65K - $90K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...

Morgan Properties

Service Manager III

Baltimore, MD · On-site

$27 - $32/hr

Service Manager | Competitive Pay, Career Growth & 100% Employee Rent Discount Are you a dynamic leader passionate about exceptional service and operational excellence? We're looking for a results ...

Midas

Automotive Service Manager

Towson, MD · On-site

$50K - $60K/yr

Responsibilities As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: * Recruit, hire, train, motivate ...

AUTO SENSE

Assistant Service Manager

Millersville, MD · On-site

Schedule and confirm service appointments. * Accurately input, update, and track customer information in the CRM. * Ensure all customer interactions and follow-ups are logged and well-documented.

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All JobsService JobsService Manager JobsService Manager Jobs in Baltimore, MD

Service Manager information

See Baltimore, MD salary details

$32.8K

$69.5K

$117.7K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Baltimore, MD is $69,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Baltimore, MD?

The most popular types of Service jobs in Baltimore, MD are:

What are popular job titles related to Service Manager jobs in Baltimore, MD?

For Service Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Baltimore, MD look for?

The top searched job categories for Service Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Service Manager jobs?

Cities near Baltimore, MD with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,525 per year, or $33.4 per hour.

Customer Service Manager

Transdev

Baltimore, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Oversee the day-to-day operations of the Customer Service department and ensure task deadlines are met.

  • Monitor, guide, train, and retrain customer service representatives, and assist in generating and documenting employee performance evaluations.

  • Communicate effectively with internal and external customers, maintain quality in customer service, and oversee call quality, booking accuracy, and complaint response scores.

Transdev North America rating

6.5

Company rating: 6.5 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

81st of 101 rated public transport

Job description

Customer Service Manager

Transdev is looking for a Customer Service Manager in Baltimore, MD to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. We are looking for you if you have the drive, confidence, and determination to succeed!

Transdev is proud to offer:

  • Competitivecompensationpackageofminimum$69,000–maximum$74,000

Benefits include:

  • Vacation:minimumoftwo(2)weeks
  • Sickdays:5days
  • Holidays:12days;8standardand4floating
  • Otherstandardbenefits:401(k)retirementplan,medical,dentalandvision,lifeinsurance,short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Our Customer Service Manager enjoys:

  • Tremendous career advancement opportunities due to a strong presence across North America
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and a 401(k) savings plan
  • A great work environment

Our Customer Service Manager is responsible for:

  • Working with the department manager to ensure compliance to company and Metro policy and that various task deadlines are met
  • Monitoring, guiding, training, and retraining customer service representative team members.
  • Assisting department manager in generating and documenting employee performance evaluation
  • Upholding quality in customer service throughout team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete job
  • Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.
  • CS reporting for the department on call quality, booking accuracy, and 10-day contractual response on complaints that maintain scores of 90%
  • Overseeing Site Evaluation Team

To qualify as a Customer Service Manager, you’ll need:

  • A high school diploma or equivalent
  • Must be skilled in customer service delivery, problem-solving, and decision-making.
  • Excellent communication and negotiation skills, ability to influence without authority.
  • Must have a working knowledge of ADA law and ADA service requirements.
  • To be dependable, proficient in time management, meeting deadlines, and multi-tasking.
  • To be able to work a flexible schedule which may include weekends
  • To have a working knowledge of the Trapeze scheduling software
  • A minimum of three years of Supervisory experience
  • Exceptional customer service skills and professional Customer-focused telephone manners
  • Mustbeabletoworkshiftsorflexibleworkschedulesasneeded.
  • SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • Work environment will be a combination of both indoors and outdoors.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

  • Successfullypassapre-employmentdrugscreen.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev

U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 8816

Pay Group: 1BU

Cost Center: 55439

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

What Transdev North America employees say

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