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Service Manager Jobs in Pasadena, MD (NOW HIRING)

Crane 1 Services, Inc.

Service Manager

Baltimore, MD · On-site

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Continental Realty

Service Manager

Annapolis, MD · On-site

$36 - $38/hr

Service Manager for Westwinds Apartments - Annapolis, MD Role Overview As a Service Manager for this community, you will help maintain the physical integrity of this beautiful apartment community ...

Crane 1

Service Manager

Baltimore, MD · On-site

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Morgan Properties

Service Manager

Largo, MD · On-site

$80K - $95K/yr

Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...

Texas Roadhouse

Service Manager

Glen Burnie, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sunbelt Rentals, Inc.

Service Manager

Joppa, MD · On-site

$71K - $84K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work ...

Bosuns Marine - Maryland

Service Manager

Grasonville, MD · On-site

$80K - $150K/yr

This individual will be responsible for the daily management of the service team, driving departmental profitability, and ensuring an exceptional customer service experience. The ideal candidate will ...

Sunbelt Rentals

Service Manager

Joppa, MD · On-site

$71K - $84K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Sciensbuildingsolutions

Service Manager

Columbia, MD · On-site

Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.

Bridgestone Americas, Inc

Service Manager

Lanham, MD · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Orkin LLC

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Bubba's 33

Service Manager

Glen Burnie, MD

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sunbelt Rentals

Service Manager

Joppa, MD · On-site

$71K - $84K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Bridgestone

Service Manager

Lanham, MD · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

BrandSafway

Service Manager

Sparrows Point, MD · On-site

$35 - $45/hr

Job Summary The Service Manager is responsible for overseeing equipment readiness, service operations, inventory control, and personnel coordination to support project execution. This role ensures ...

TruGreen

Service Manager

Essex, MD · On-site

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

New

THE DONALDSON GROUP

Service Manager

Silver Spring, MD · On-site

$35.19/hr

Service Manager Full-time Silver Spring, MD Salary: $33-$35 per hour At Donaldson, we don't just maintain buildings- we create communities that people are proud to call home. If you take pride in ...

BrandSafway

Service Manager

Sparrows Point, MD · On-site

$35 - $45/hr

Job Summary The Service Manager is responsible for overseeing equipment readiness, service operations, inventory control, and personnel coordination to support project execution. This role ensures ...

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Service Manager information

See Pasadena, MD salary details

$33.5K

$71K

$120.3K

How much do service manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for service manager in Pasadena, MD is $71,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $81,700.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Pasadena, MD?

The most popular types of Service jobs in Pasadena, MD are:

What are popular job titles related to Service Manager jobs in Pasadena, MD?

For Service Manager jobs in Pasadena, MD, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Pasadena, MD look for?

The top searched job categories for Service Manager jobs in Pasadena, MD are:

What cities near Pasadena, MD are hiring for Service Manager jobs?

Cities near Pasadena, MD with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Pasadena, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,030 per year, or $34.1 per hour.

Service Manager

Baltimore, MD • On-site

Crane 1 Services, Inc.
Machinery Manufacturing • 201 - 500 employees
Learn more about Crane 1 Services, Inc.external

Full-time

Re-posted 17 days ago

Job description

Reports to: Branch Manager
The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving issues and problems.
The Service Manager will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. This is a demanding, 'hands-on', position that requires a person with the ability to prioritize and complete a wide variety of leadership and operational-oriented activities. It is a fast-paced, growth-oriented environment.
Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.
Service Manager Role amp; Responsibilities
  • Responsibly manage all aspects of branch transactions, including AP, Job Cost, Processing Invoices, Overhead Cost, and AR.
  • Review invoicing details of completed work before moving forward with the invoicing process.
  • Create, send, and collect all customer invoices.
  • Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.
  • Provide administrative oversight and direction to operations and field members.
  • Oversee resource allocation, manpower, and scheduling.
  • Open service requests and schedule on-call rotation to respond to emergency breakdowns.
  • Arrange sub-contracted services and equipment, including rentals as needed.
  • Documents service and installation actions by completing forms, reports, and inspection reports.
  • Provide oversight and control of the office organization and workplace environment.
  • Database management: maintain accurate records and data regarding inspections amp; preventative maintenance services.
  • Review customer reports for accuracy and completeness
  • Participate in the agreement base renewal procedure 
  • Review new agreements. Verify customer assets, associated service products, and labor requirements to be delivered for each agreement.
  • Review agreement profitability and notify management of agreements needing a more thorough review where the scope has changed, or a more in-depth price review Work with the sales and the operations team to meet or exceed customer expectations regarding capability, quality, and performance of all work.
  • Work with operations team and technicians to implement and monitor company safety policy and procedures to assure the safety of all workers.
  • Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.
  • Other duties as assigned
Service Manager Requirements
KNOWLEDGE: A minimum of (5) + years of technical (mechanical/electrical), construction management, accounting, or related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
SKILLS:
  • Microsoft Office – Outlook, Excel, and Word
  • Excellent interpersonal skills to be able to work with customers, sales, and internal team members.
  • Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.
  • Excellent communication skills – verbal and written.
  • Strong attention to detail.
  • Proven knowledge of mechanical and electrical systems
  • Strong knowledge of safety procedures and requirements as well as code requirements.
ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.
Equal Employment Opportunity (EEO) Statement
 
Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.

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