ZipRecruiter

Log In

1

Service Director Jobs in Baltimore, MD (NOW HIRING)

Tecta East

Service Director

Jessup, MD · On-site

$95K/yr

The Service Director will be responsible for overseeing the service department, mentoring it's management team, developing business opportunities, and bidding work Job Functions (includes): * Must ...

Tecta East

Service Director

Jessup, MD · On-site

$95K/yr

The Service Director will be responsible for overseeing the service department, mentoring it's management team, developing business opportunities, and bidding work Job Functions (includes): * Must ...

Tecta America

Service Director

Jessup, MD · On-site

$95K/yr

The Service Director will be responsible for overseeing the service department, mentoring it's management team, developing business opportunities, and bidding work Job Functions (includes): * Must ...

Tecta East

Service Director

Jessup, MD · On-site

$85.50 - $104.50/hr

The Service Director will be responsible for overseeing the service department, mentoring it's management team, developing business opportunities, and bidding work Job Functions (includes): * Must ...

FutureCare

Assistant Food Service Director

Baltimore, MD · On-site

$21 - $24/hr

Overview As a member of the facility management team, the Assistant Food Services Director plans, organizes and directs the delivery of proper nutrition and other food services throughout the ...

FutureCare

Assistant Food Service Director

Baltimore, MD · On-site

$21 - $24/hr

Overview As a member of the facility management team, the Assistant Food Services Director plans, organizes and directs the delivery of proper nutrition and other food services throughout the ...

Numotion

Director of Service Fulfillment

Baltimore, MD · On-site

$65K - $95K/yr

Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer ...

Numotion

Director of Service Fulfillment

Baltimore, MD · On-site

$65K - $95K/yr

Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer ...

next page

Showing results 1-20

All JobsService JobsService Director JobsService Director Jobs in Baltimore, MD

Service Director information

See Baltimore, MD salary details

$30.3K

$102K

$173.4K

How much do service director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service director in Baltimore, MD is $102,020.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $119,200.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Baltimore, MD?

The most popular types of Service jobs in Baltimore, MD are:

What are popular job titles related to Service Director jobs in Baltimore, MD?

For Service Director jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Baltimore, MD look for?

The top searched job categories for Service Director jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Service Director jobs?

Cities near Baltimore, MD with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $102,020 per year, or $49 per hour.

Service Director

Tecta East

Jessup, MD • On-site

$95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Tecta America East serves the Mid-Atlantic region, including Baltimore, Washington DC, and Virginia. We specialize in commercial and industrial roofing, offering new and re-roof installation, maintenance, and energy-efficient solutions, including green roofs and photovoltaic solar systems. Backed by experienced craftsmen and expert crews, we deliver reliable service and innovative solutions for all roofing needs. We are seeking a Commercial Roofing Service Estimator/Project Manager for our Jessup, MD location.

The Service Director will be responsible for overseeing the service department, mentoring it's management team, developing business opportunities, and bidding work

Job Functions (includes):

  • Must have strong professional leadership skills and operate with a strong sense of urgency, organization and attention to detail in all aspects of the service department.
  • Ability to mentor and oversea the Service Manager and the service team in all aspects.
  • Sets goals for the service department, including each individual team member, and ensures goals are met, and implements performance improvement plans as necessary.
  • Manages and ensures that service team members are operating within their assigned roles and implements changes as necessary to maximize efficiency within the service department.
  • Develop and maintain business relationships to broaden Tecta's bidding pool.
  • Produces project estimates for commercial roofing, waterproofing, and sheet metal service projects.
  • Tracks departments job costing vs. profit rates, and implements changes as required to maximize profitability.
  • Tracks service department submitted bid proposals, provides best and final offers, and negotiates as required to achieve a high project award rate.
  • Reviews and approves proposals and contracts for completeness and accuracy, and to verify that they do not compromise company policy or exceed intended scope of work.
  • Develop detailed prequalification and technical proposal packages.

Knowledge, Skills & Experience:

  • Knowledge of business, management, and leadership principles.
  • High School Diploma or equivalent, college degree a plus.
  • Minimum of ten (10) years of commercial roofing estimating experiencerequired.
  • Critical skills include planning & organizing; problem identification/resolution, attention to detail, multi-tasking, follow-through, priority setting, and accomplishing tasks in a timely manner.
  • Must be able to lead and manage all aspects of the service department and it's field team.
  • Experience with the Microsoft Office Suite (Excel, Word, Outlook) required.
  • Prior service department or production project management experience a plus, but not required.
  • Must have a valid driver's license.
  • Ability to clearly convey concepts, assumptions, and thought patterns used to develop specific estimates and bid letters.
  • Must be able to pass a pre-employment Background Check, Drug Test and be E-Verified.

Salary starting at $95,000 and up, dependent upon experience. Commission-based compensation package is available for consideration in lieu of salary for the right candidate.

Tecta America East LLC - Jessup Location, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

Employment Type: Full-Time

Apply