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Service Manager Jobs in Ohio (NOW HIRING)

Feldman Automotive

Service Manager

Columbus, OH · On-site

Service Manager Job Summary: We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate ...

Feldman Automotive

Service Manager

Columbus, OH · On-site

Service Manager Job Summary: We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate ...

Feldman Automotive Group

Service Manager

Columbus, OH · On-site

Service Manager Job Summary: We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate ...

Feldman Automotive Group

Service Manager

Columbus, OH · On-site

Service Manager Job Summary: We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate ...

Valley Truck Centers

Service Manager

Parma, OH

Job Purpose: - The Service Manager is responsible for overseeing and managing the service department to ensure efficient and effective service delivery to clients. This role involves coordinating ...

Firestone Complete Auto Care

Service Manager

Canton, OH · On-site

$21 - $25/hr

Service Manager Location: Firestone Complete Auto Care - Canton Harmont Overview: Firestone Complete Auto Care is seeking a dedicated and experienced Service Manager to join our team. This position ...

Tire Discounters

Service Manager

Marysville, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Mason, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Delaware, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Dayton, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Springboro, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Dayton, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Heath, OH · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

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All JobsService Manager JobsService Manager Jobs in Ohio

Service Manager information

See Ohio salary details

$31.4K

$66.5K

$112.7K

How much do service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for service manager in Ohio is $66,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $76,500.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Ohio? The most popular types of Service jobs in Ohio are:
What are popular job titles related to Service Manager jobs in Ohio? For Service Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Ohio look for? The top searched job categories for Service Manager jobs in Ohio are:
What cities in Ohio are hiring for Service Manager jobs? Cities in Ohio with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Ohio as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,521 per year, or $32 per hour.
Service Manager

Service Manager

Truck Sales & Service, Inc.

Midvale, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Truck Sales & Service believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.
We are looking for a motivated, full-time Service Manager to grow in preparation of opening our new facility. The Service Manager is expected to provide direction to service personnel; delegate assignments according to business needs and answers questions concerning present and future jobs; manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues; prepare an annual budget and monitor budgeted expenditures; maintain awareness of current and projected market conditions, develop and implement appropriate strategies and programs as necessary to attain the dealership's Service Department customer, operating and profitability objectives. The successful team member has comprehensive management experience and a proven history of growing a successful team and operation.
What We Offer
  • Medical / Dental / Vision Insurance
  • Health Savings Account
  • Life, Accident, and Disability Insurance
  • 401(k) with company match
  • Ongoing Training
  • Paid Time Off
  • Paid Holidays
  • Great Culture & Team Environment
  • Long Term Career Opportunities
  • Promote from within

Responsibilities
  • Ensure customer service and quality work is delivered to meet customer needs.
  • Performs necessary duties for the safe, efficient and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.
  • Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
  • Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.
  • Planning and reviewing compensation actions
  • Enforcing policies and procedures.
  • Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.
  • Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Establishes service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products.

Qualifications
  • 3-5 years of management experience is required.
  • Experience in heavy-duty truck/engine repair and installation.
  • Ability to troubleshoot and diagnose service issues and resolve complaints.
  • Skills in welding, electrical, and hydraulic systems is preferred.
  • Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
  • Experience in employee supervision and personnel administration preferably in a service technician environment.
  • Ability to develop written estimates and quote bids and schedule jobs.
  • Ability to read instructions, work orders, and specifications.
  • Must have excellent verbal and written communication skills.
  • Ability to operate personal computer and business applications.
  • Strong problem-solving skills.
  • Goal oriented and results focused.
  • Post-high school education is required.
  • Additional training in heavy duty trucks required.
  • Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.

DISCLAIMER:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)

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