Service Manager
Tallmadge, OH · On-site
Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...
Service Manager
Tallmadge, OH · On-site
Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...
Service Manager
Elyria, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Elyria, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Richfield, OH · On-site
The Service Manager is responsible for the Branch service department and its diesel technicians, including the efficient and profitable operation of the department while developing and maintaining a ...
Service Manager
Richfield, OH · On-site
The Service Manager is responsible for the Branch service department and its diesel technicians, including the efficient and profitable operation of the department while developing and maintaining a ...
The Service Manager is responsible for the Branch service department and its diesel technicians, including the efficient and profitable operation of the department while developing and maintaining a ...
The Service Manager is responsible for the Branch service department and its diesel technicians, including the efficient and profitable operation of the department while developing and maintaining a ...
Service Manager
Elyria, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Elyria, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Willoughby, OH · On-site
Service Manager WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt We are seeking a hands-on, customer-focused Service Manager to lead our field service operations and ensure ...
Service Manager
Willoughby, OH · On-site
Service Manager WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt We are seeking a hands-on, customer-focused Service Manager to lead our field service operations and ensure ...
Service Manager
Willoughby, OH · On-site
Service Manager WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt We are seeking a hands-on, customer-focused Service Manager to lead our field service operations and ensure ...
Service Manager
Willoughby, OH · On-site
Service Manager WEISS North America, Inc - Willoughby, OH (Cleveland, OH) Salary/Exempt We are seeking a hands-on, customer-focused Service Manager to lead our field service operations and ensure ...
Service Manager
Cleveland, OH · On-site
$75K - $110K/yr
As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...
Service Manager
Cleveland, OH · On-site
$75K - $110K/yr
As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package ...
Service Manager
Willoughby, OH · On-site
The Service Manager assists in organizing and directing all aspects of service and hospitality within the Culinary and Nutritional Services Department in accordance with company standards and federal ...
Service Manager
Willoughby, OH · On-site
The Service Manager assists in organizing and directing all aspects of service and hospitality within the Culinary and Nutritional Services Department in accordance with company standards and federal ...
Service Manager
North Olmsted, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
North Olmsted, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Middleburg Heights, OH · On-site
$450K/yr
We are seeking an experienced Service Manager to lead service operations, manage client relationships, and drive profitability across a portfolio of service accounts. WHAT YOU'LL DO Manage ...
Quick apply
Service Manager
Middleburg Heights, OH · On-site
$450K/yr
We are seeking an experienced Service Manager to lead service operations, manage client relationships, and drive profitability across a portfolio of service accounts. WHAT YOU'LL DO Manage ...
Service Manager
Willoughby, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Willoughby, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Willoughby, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Willoughby, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Brooklyn, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Brooklyn, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
North Olmsted, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
North Olmsted, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Cleveland, OH · On-site
The Service Manager runs an efficient and profitable service department through effective staffing, customer retention, cost controls, achievement objectives, and maintenance of all service records.
Service Manager
Cleveland, OH · On-site
The Service Manager runs an efficient and profitable service department through effective staffing, customer retention, cost controls, achievement objectives, and maintenance of all service records.
Service Manager
Macedonia, OH · On-site
$60K - $65K/yr
We have an immediate need for a Service Manager who will ensure a smooth workflow, maintain high customer satisfaction, and support service technicians to deliver top-quality service. Hours are ...
Service Manager
Macedonia, OH · On-site
$60K - $65K/yr
We have an immediate need for a Service Manager who will ensure a smooth workflow, maintain high customer satisfaction, and support service technicians to deliver top-quality service. Hours are ...
Service Manager
Brooklyn, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Brooklyn, OH · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Willoughby, OH · On-site
The Service Manager assists in organizing and directing all aspects of service and hospitality within the Culinary and Nutritional Services Department in accordance with company standards and federal ...
Service Manager
Willoughby, OH · On-site
The Service Manager assists in organizing and directing all aspects of service and hospitality within the Culinary and Nutritional Services Department in accordance with company standards and federal ...
The Service Manager runs an efficient and profitable service department through effective staffing, customer retention, cost controls, achievement objectives, and maintenance of all service records.
New
The Service Manager runs an efficient and profitable service department through effective staffing, customer retention, cost controls, achievement objectives, and maintenance of all service records.
New
Service Manager information
See Cleveland, OH salary details
$32K - $39.5K
6% of jobs
$39.5K - $47.1K
11% of jobs
$50.7K is the 25th percentile. Wages below this are outliers.
$47.1K - $54.6K
16% of jobs
$54.6K - $62.2K
16% of jobs
The median wage is $62.4K / yr.
$62.2K - $69.7K
15% of jobs
$75.3K is the 75th percentile. Wages above this are outliers.
$69.7K - $77.2K
14% of jobs
$77.2K - $84.8K
9% of jobs
$84.8K - $92.3K
5% of jobs
$92.3K - $99.8K
4% of jobs
$99.8K - $107.4K
2% of jobs
$107.4K - $114.9K
1% of jobs
$32K
$67.9K
$114.9K
How much do service manager jobs pay per year?
As of Sep 2, 2026, the average yearly pay for service manager in Cleveland, OH is $67,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,100.00 per year, depending on experience, location, and employer.
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Cleveland, OH?
The most popular types of Service jobs in Cleveland, OH are:
What are popular job titles related to Service Manager jobs in Cleveland, OH?
For Service Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Cleveland, OH look for?
The top searched job categories for Service Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Service Manager jobs?
Cities near Cleveland, OH with the most Service Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 9 days ago
Job description
Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Do you want to begin a career that rewards outstanding performance? That allows you to go as far as your drive and ambition wants to go? Do you want to work for an award-winning dealership that values exceptional customer service, as well as high-employee satisfaction? Then don't look any further, because you've found just that with Safeway Auto Service.
Who are we?
Safeway Auto Service is a part of RightWay Auto Sales - a fast growing car dealership group with over 2,400 employees and over 50 locations in seven states. RightWay has been recognized as one of the nation's largest pre-owned car dealership chains specializing in helping customers purchase the quality vehicle they deserve, regardless of their credit or financial situation. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for talented, highly motivated individuals to join our team. Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to:
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
If this sounds like an opportunity for you, click Apply now to fill out our user-friendly online job application!
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Do you want to begin a career that rewards outstanding performance? That allows you to go as far as your drive and ambition wants to go? Do you want to work for an award-winning dealership that values exceptional customer service, as well as high-employee satisfaction? Then don't look any further, because you've found just that with Safeway Auto Service.
Who are we?
Safeway Auto Service is a part of RightWay Auto Sales - a fast growing car dealership group with over 2,400 employees and over 50 locations in seven states. RightWay has been recognized as one of the nation's largest pre-owned car dealership chains specializing in helping customers purchase the quality vehicle they deserve, regardless of their credit or financial situation. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for talented, highly motivated individuals to join our team. Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to:
- Manage shop production schedule to meet pace and budget
- Consult with guests regarding vehicle repair needs based on repair diagnosis
- Create work schedule and maintain proper accounting of Service Technicians' productivity
- Invoice and record completed work orders in computer system
- Oversee employee training and development
- Ensure a safe working environment
- Make certain equipment is properly maintained and repaired
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
- Competitive pay
- Outstanding medical, dental, and vision plans, as well as life insurance
- 401K with company match
- Employee discounts on all vehicles and services
- Previous Service Manager Experience is Required
- Knowledge of warranty procedures, work scheduling, etc. is required
- Excellent customer service, organizational, and negotiation skills
- Experience developing and managing third-party vendor relationships
- Goal-oriented and enthusiastic presence in a team environment
- Strong written and communication skills
- Valid driver's license required as well as clean driving record
- Professional appearance and work ethic
If this sounds like an opportunity for you, click Apply now to fill out our user-friendly online job application!