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Service Delivery Executive Jobs (NOW HIRING)

Lone Wolf Technologies

Service Delivery Director

OR · Remote

$217K/yr

The ideal candidate is a highly organized, commercially aware service delivery professional with strong executive presence, exceptional communication skills, and the ability to influence cross ...

Lone Wolf Technologies

Service Delivery Director

$217K/yr

The ideal candidate is a highly organized, commercially aware service delivery professional with strong executive presence, exceptional communication skills, and the ability to influence cross ...

Lone Wolf Technologies

OR · On-site

$211K/yr

The ideal candidate is a highly organized, commercially aware service delivery professional with strong executive presence, exceptional communication skills, and the ability to influence cross ...

NTT DATA

CDE III (Client Delivery Exec)

Mountain View, CA · On-site +1

$250K - $325K/yr

Accountable for end-to-end delivery of NTT DATA services for a specific client. * Ensure adherence to contractual commitments. * Monitor delivery quality and client satisfaction through direct ...

LTM

Service Delivery Manager

Bloomington, IL

Role description Role Overview The Onsite Infrastructure Service Delivery Manager (Infra SDM) will ... Drive weekly / monthly governance reviews , status reporting, and executive updates. * Handle ...

Avertium

Service Delivery Manager

Myrtle Point, OR

Manage and grow executive customer relationships for strategic accounts. * Resolve complex issues with significant business impact. * Establish trusted advisor partnerships in service delivery ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Client Services - Strategic and Large Asset Management (SLAM) Role Summary The Service Delivery ... You own the full client relationship; from the daily platform user to the executive decision-maker ...

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Service Delivery Executive information

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$26.5K

$93.6K

$184K

How much do service delivery executive jobs pay per year?

As of Jun 8, 2026, the average yearly pay for service delivery executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Executive vs Customer Support Specialist?

AspectService Delivery ExecutiveCustomer Support Specialist
CredentialsRelevant certifications in service management, communication skillsCustomer service certifications, communication skills
Work EnvironmentClient-facing, project-based, often in IT or telecom sectorsCall centers, help desks, online support platforms
Employer & IndustryService providers, IT companies, telecom firmsCustomer service centers, tech companies, retail

While both roles focus on client interaction, the Service Delivery Executive manages end-to-end service delivery and client relationships, whereas the Customer Support Specialist primarily handles direct customer inquiries and troubleshooting. The Service Delivery Executive typically works on larger projects and strategic client accounts, while Customer Support Specialists focus on resolving individual customer issues promptly.

What cities are hiring for Service Delivery Executive jobs? Cities with the most Service Delivery Executive job openings:
What are the most commonly searched types of Service Delivery jobs? The most popular types of Service Delivery jobs are:
What states have the most Service Delivery Executive jobs? States with the most job openings for Service Delivery Executive jobs include:
Service Delivery Executive jobs near you
Infographic showing various Service Delivery Executive job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Temporary. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
CDE II - Client Delivery Executive

CDE II - Client Delivery Executive

NTT DATA Services

Atlanta, GA • On-site

$73K - $100K/yr

Full-time

Posted 15 days ago

NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

107th of 203 rated it services

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a CDE II - Client Delivery Executive to join our team in Atlanta, Georgia (US-GA), United States (US).
Atlanta, US-GA - Client Site (Onsite - 4 days in a week)
Responsibilities:
Operations:
  • Accountable for end-to-end delivery of NTT DATA services for a specific client.
  • Ensure adherence to contractual commitments.
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
  • Develop and maintain Crisis Management/Disaster Plans.
  • Implement project mitigation plans for yellow or red deliverables.
  • Conduct Customer Governance meetings.
  • Manage Outage/Escalation/Missed SLA incidents.
  • Implement and execute automation and efficiency programs.
  • Drive client improvement plans to enhance satisfaction.
  • Utilize automation for repetitive tasks to boost performance and service quality.
  • Possess a deep understanding of the delivery life cycle.

Financials:
  • Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
  • Manage costs in alignment with annual operating plans and point of sale.
  • Develop action plans to close forecast gaps.
  • Manage account ramp-up/ramp-down resources efficiently.

Sales & Relationship:
  • Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
  • Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
  • Act as a strategic delivery advisor to the executive leadership team.
  • Manage Sales Enablement, ensuring integration with delivery teams.
  • Leverage broader NTT DATA capabilities and resources strategically.
  • Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:
  • Serve as the main contact for client operations leadership.
  • Maintain effective communication with all stakeholders and cross-functional teams.
  • Stay informed about global industry trends and their impact on IT services.

Organization:
  • Apply best practices in organizational change management.
  • Solve large, enterprise problems through matrixed organizations.
  • Guide delivery leaders to align service offerings properly.
  • Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
  • Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Qualifications:
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with \ customers.
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
  • 8+ years of experience managing a highly leveraged service environment.

Preferred Skills:
  • Digital Transformation experience leveraging AI to refine knowledge insights.
  • Strong knowledge of and experience with ITIL Service Framework v4.
  • Experience in IT support and production escalations, including incident response and change lifecycles.
  • Excellent verbal and written communication skills.
  • Ability to work across multiple time zones.

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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