Service Delivery Executive Jobs (NOW HIRING)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Portfolio Delivery Executive to join our team in Plano, Texas (US-TX), United States (US).

Title: SAP Portfolio Delivery Executive – Life Sciences

Role Overview
We are seeking an experienced SAP Delivery Executive to lead the successful delivery of complex SAP programs for Life Sciences clients. This role is accountable for end-to-end program execution across multiple engagements, including overall delivery quality, client satisfaction, revenue management, budget control, margin performance, and governance.
The ideal candidate brings deep expertise in SAP program delivery, strong executive stakeholder management, and a solid understanding of Life Sciences and GxP-regulated environments. This leader must be able to manage large, cross-functional teams, oversee multiple programs simultaneously, review solution approaches for quality and feasibility, and ensure that delivery is practical, compliant, and aligned to business outcomes.
Key Responsibilities
•    Lead and oversee multiple SAP programs and portfolios within the Life Sciences vertical, ensuring successful execution across scope, schedule, budget, quality, and customer satisfaction.
•    Own overall delivery governance, including executive steering committees, program reviews, escalation management, risk mitigation, and issue resolution.
•    Manage portfolio financials, including revenue forecasting, budget tracking, margin performance, utilization, change requests, and overall financial health of programs.
•    Provide leadership across large transformation programs involving SAP ERP / S/4HANA and related business processes.
•    Review solution designs and delivery plans to ensure they are practical, scalable, compliant, and deliverable.
•    Assess program health across workstreams and proactively address delivery risks, resourcing gaps, timeline concerns, and dependency issues.
•    Partner with solution architects, engagement leaders, and client stakeholders to ensure alignment between business requirements, SAP solutions, and execution plans.
•    Ensure programs are delivered in accordance with Life Sciences regulatory and quality expectations, including GxP, validation, documentation, audit readiness, and controlled delivery practices.
•    Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor on delivery, execution, and transformation strategy.
•    Lead and mentor delivery managers, program managers, and cross-functional teams across onshore/offshore models.
•    Support account growth by identifying follow-on opportunities, contributing to proposals, and helping shape delivery strategy for new engagements.
•    Drive a culture of delivery excellence, accountability, compliance, and continuous improvement.
Required Qualifications
•    Bachelor’s degree in Information Technology, Engineering, Business, or related field.
•    Significant experience in SAP delivery leadership, including managing large-scale, enterprise SAP support and Implementation programs
•    Proven experience managing multiple concurrent SAP programs or a program portfolio.
•    Strong experience with financial ownership of delivery, including revenue, budgeting, forecasting, margin management, and overall commercial accountability.
•    Demonstrated experience in Life Sciences, including pharmaceutical, biotech, medical devices, or other regulated environments.
•    Strong understanding of GxP requirements and the implications for SAP solution delivery, validation, and compliance.
•    Ability to review and challenge solution approaches for quality, feasibility, risk, and deliverability.
•    Experience managing large cross-functional teams across functional, technical, integration, testing, data, and deployment workstreams.
•    Strong executive communication, stakeholder management, and client-facing leadership skills.
•    Proven ability to manage ambiguity, navigate complex organizations, and drive results in high-visibility programs.
Preferred Qualifications
•    Experience leading SAP S/4HANA transformation programs.
•    Experience leading SAP Support engagements
•    Familiarity with SAP processes relevant to Life Sciences, such as manufacturing, supply chain, quality, procurement, finance, and regulatory/compliance-related functions.
•    Experience with validation frameworks, Computerized Systems Validation (CSV), or Computer Software Assurance (CSA).
•    PMP, SAP, or other relevant program/project management certifications.
•    Experience working in a global delivery model with distributed teams.
Key Success Measures
•    On-time, on-budget delivery across multiple SAP programs
•    Achievement of revenue and margin targets
•    Strong client satisfaction and executive stakeholder confidence
•    High-quality, compliant delivery in regulated environments
•    Effective risk management and low escalation levels
•    Growth of existing accounts through trusted delivery leadership
Candidate Profile
This role is suited for a senior delivery leader who combines SAP program management discipline, commercial ownership, and Life Sciences domain knowledge. The successful candidate will be equally comfortable in the boardroom, the steering committee, and deep delivery reviews—able to drive execution while ensuring solutions are realistic, compliant, and positioned for long-term success.

Minimum / Required Qualification
15+ years of SAP/IT experience managing and deliverying SAP Projects
10+ years of SAP Program/Delivery Management experience
5+ years of S/4 HANA experrience.
5+ years of experience managmening life science projects

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.