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Executive Director Service Delivery Jobs (NOW HIRING)

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

Director, Service Delivery Position Title: Director, Service Delivery Location: Atlanta, GA (preferred) Reports To: Chief Operations Officer (COO) Employment Type: Full-Time Accelecom is a leading ...

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$100 - $125/hr

Director, Service Delivery Location: Atlanta, GA (preferred) Reports To: Chief Operations Officer (COO) Employment Type: Full-Time Accelecom is a leading provider of high-speed fiber optic network ...

Transamerica

Director, Service Delivery

Cedar Rapids, IA · On-site

$207K/yr

Summary Responsible for leading service delivery operations within Retirement Operations, ensuring ... executive leadership. * Collaborate with cross-functional teams and stakeholders to improve ...

Rolling Start, Inc

Executive Director

San Bernardino, CA · On-site

$90K - $100K/yr

Rolling Start delivers core independent living services including: * Independent Living Skills ... The next Executive Director will inherit an organization with a proud history of advocacy, direct ...

LEGAL SERVICES AL

Executive Director

Montgomery, AL · On-site

$125K - $150K/yr

Legal Services Alabama seeks an Executive Director Legal Services Alabama's Executive Director, Guy ... Ensuring delivery of high-quality legal services across throughout the State with diverse programs ...

Socket.dev

Executive Director

Napa, CA · On-site

$250/hr

Regional centers serve as the point of entry into the State's developmental services delivery ... The Executive Director is entrusted with helping create the conditions in which individuals with ...

Ohio Valley Hospice

Executive Director

Cincinnati, OH · On-site

Will also drive financial performance through superior service delivery recognized by both external and internal stakeholders. The Executive Director will provide leadership support and tools to ...

Rolling Start, Inc

Executive Director

San Bernardino, CA · On-site

$90K - $100K/yr

Rolling Start delivers core independent living services including: * Independent Living Skills ... The next Executive Director will inherit an organization with a proud history of advocacy, direct ...

Leddy Group

Executive Director

Concord, NH · On-site

Oversee program administration, ensuring operational efficiency and consistent service delivery ... Executive Director * Bachelor's degree in Human Services, Business Administration, Public ...

North Bay Regional Center

Executive Director

Napa, CA · On-site

Regional centers serve as the point of entry into the State's developmental services delivery ... The Executive Director is entrusted with helping create the conditions in which individuals with ...

North Bay Regional Center

Executive Director

Napa, CA · On-site

Regional centers serve as the point of entry into the State's developmental services delivery ... The Executive Director is entrusted with helping create the conditions in which individuals with ...

Calyx Living

Executive Director

Fuquay Varina, NC · On-site

Executive Director Opportunity At Calyx Living At Calyx Living, we blend luxuries with amenities to ... Manage the day-to-day operations including service delivery, customer satisfaction, regulatory ...

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Executive Director Service Delivery information

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$213K

How much do executive director service delivery jobs pay per year?

As of Sep 8, 2026, the average yearly pay for executive director service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Executive Director Service Delivery jobs?

For Executive Director Service Delivery jobs, the most frequently searched job titles are:

Director, Service Delivery

Sandy Springs, GA • On-site

Accelecom
Telecommunications • 51 - 200 employees
Learn more about Accelecomexternal

$203K/yr

Full-time

Re-posted 17 days ago

Job description

Director, Service Delivery
Position Title: Director, Service Delivery
Location: Atlanta, GA (preferred)
Reports To: Chief Operations Officer (COO)
Employment Type: Full-Time
Accelecom is a leading provider of high-speed fiber optic network solutions, delivering reliable, high-performance connectivity to enterprise, government, and industrial customers across Georgia, Kentucky, and the broader Southeast. As we grow, the experience our customers have from the moment they sign to the moment their service goes live is a competitive differentiator - and the Service Delivery organization makes that experience happen.
The Opportunity
We're seeking a Director, Service Delivery to lead the team that turns signed orders into activated, revenue-generating service. You'll own the end-to-end order-to-billing lifecycle - from order acceptance through design, construction, activation, and billing start - while building a high-performing, customer-obsessed delivery organization. It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence.
What You'll Do
• Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
• Oversee the end-to-end delivery pipeline: order acceptance, service activation, QA/QC, and billing start.
• Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
• Drive critical-date management and clear, proactive customer status reporting throughout each order.
• Administer new-service capital (capex) projects and manage monthly install budget projections.
• Partner across Network Engineering & Planning, OSP Construction, the NOC, and Sales to deliver on time and on budget.
• Ensure clean closeout and accurate records across the systems of record (3GIS, Site Tracker) and timely billing start.
How Success is Measured
You'll be measured on the metrics that matter most to delivery: installed revenue (MRR + MAR), on-time delivery against Firm Order Commitments (FOC), on-net / off-net / build-required delivery intervals.
What You Bring
• Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
• Strong command of the order-to-activation lifecycle, including MACD and off-net (Type 2) circuit delivery.
• Experience managing capital projects and install budgets, with solid financial and forecasting acumen.
• A track record of building and developing high-performing operational teams.
• Excellent cross-functional collaboration, communication, and customer-facing skills.
• A bachelor's degree in a relevant field is desired; equivalent experience will be considered.
• Lead a mission-critical function with direct, visible impact on customers and revenue.
• Shape and scale delivery operations for a fast-growing regional fiber network.
• Flexible, hybrid-friendly work based at our Sandy Springs headquarters.
• Competitive compensation and a comprehensive benefits package.
How to Apply
Ready to lead how Accelecom delivers for its customers? Visit the Accelecom careers page to apply, or contact our Human Resources team for current openings and details. Accelecom is an Equal Opportunity Employer.

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