Service Delivery Agent Jobs (NOW HIRING)

Job Title: Delivery Agent (Part-Time)

Reports to: Delivery & Dispatch Supervisor

Location: Kingspointe Office, Orlando (On-site)

Overview

We are seeking a reliable and customer-focused Part-Time Delivery Agent to join our team in Orlando, FL. In this role, you will be responsible for ensuring mobility equipment is delivered, maintained, and ready to meet our customers’ needs—whether they're boarding a cruise, staying at a hotel, or attending an event. If you enjoy hands-on work, problem-solving, and making a positive impact in people’s travel experiences, this role is for you.

What That Actually Involves

• Safely operate a company vehicle to deliver and pick up rented mobility equipment at cruise ports, hotels, convention centers, resorts, casinos and private residences.
• Plan and follow delivery routes and schedules, adjusting for traffic and last-minute changes
• Follow all traffic laws and company safety and operational procedures without exception.
• Load, unload and transport mobility equipment up to 50 lbs. independently
• Perform basic troubleshooting, service, and repair of mobility equipment.
• Sanitize equipment before and after each delivery.
• Ensure that every unit meets safety, functionality, and show-quality standards before it reaches the customer.
• Maintain returned equipment in clean, show-quality condition for the next customer.
• Provide excellent, friendly service to both internal teams and external customers at every touchpoint. Customer Service is key to success in this role.
• Represent Scootaround professionally at customer locations including cruise terminals, hotels and events.
• Complete all required delivery, service and pickup paperwork fully and accurately.
• Maintain accurate inventory records using TrackAbout and Global Office.
• Assist with warehouse tasks as needed, including inventory organization and equipment preparation.
• Follow all operational and safety protocols.

What You Will Need

• A valid Driver’s License along with a clean driving record
• Prior experience as a Delivery Agent preferred
• Able to pass a criminal background check (including Motor Vehicle Record Check) and pre-employment drug screening.
• 25+ years old
• Basic computer and Microsoft knowledge
• Able to work in hot or humid environment depending on warehouse condition and seasonal conditions
• Availability to work Friday through Sunday, with the flexibility for additional days as needed

Additional Information

• Fun, flexible, team-oriented environment
• Pay rate: $18 per hour
• Part-time schedule: approx. 24 hours per week, Friday- Sunday and additional shifts as required

Essential Job Functions and Physical Requirements

Physical Requirements:

• Ability to lift, carry, push, and pull up to 50 pounds independently.
• Ability to sit, walk, and/or stand for extended periods.
• Ability to bend, kneel, squat, crouch, or reach to perform routine or business-related tasks frequently.

Communication & Collaboration Requirements:

• Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles, meeting and/or team discussions using various platforms or onsite as assigned by your manager
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
• Ability to work independently while also collaborating in a team environment.

Onsite Work Requirements:

• Must follow all operational and safety procedures including safety and traffic rules without any exception
• Must be able to work both indoors and outdoors in varying environmental conditions and under pressure
• Must have valid driver's license and be able to operate company vehicle to deliver and collect equipment safely and efficiently

Technology Use:

• Ability to operate a computer, phone, and standard office equipment as needed.
• Proficiency or willingness to learn digital platforms for communication, documentation, and task management.

Attendance and Time Commitment:

• Regular attendance is required for the shifts scheduled.
• Timely responsiveness and presence during meetings and operational check-ins are expected.

Who We Are

Scootaround is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal Transportation.

E-Verify Participation:

Scootaround Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.

Equal Opportunity Employer:

Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.