ZipRecruiter

Log In

1

Service Delivery Agent Jobs in Michigan (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales ... To make work easier and safer by delivering professional grade moving and lifting equipment ...

Stefanini Group

Sr. Service Desk Team Leader

Troy, MI · On-site

... Agent Score cards, Performance Gap Analysis to provide assessment of delivery and quality ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...

Stefanini Group

Sr. Service Desk Team Leader

Troy, MI · On-site

... Agent Score cards, Performance Gap Analysis to provide assessment of delivery and quality ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...

Stefanini Group

Sr. Service Desk Team Leader

Troy, MI · On-site

... Agent Score cards, Performance Gap Analysis to provide assessment of delivery and quality ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...

Livingston International

Traffic Agent

Dearborn, MI · On-site

$21.63 - $33.41/hr

Traffic Agent Join Livingston and grow your career in the constantly changing world of ... This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor ...

Livingston International

Traffic Agent

Dearborn, MI

$21.63 - $33.41/hr

Traffic Agent Join Livingston and grow your career in the constantly changing world of ... This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor ...

Livingston International

Traffic Agent

Dearborn, MI · On-site

$21.63 - $33.41/hr

Traffic Agent Join Livingston and grow your career in the constantly changing world of ... This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor ...

Fairlane Town Center

Member Service Agent

Dearborn, MI · On-site

$23/hr

As a Member Service Agent in our Member Service Center, you'll be the voice of our credit union--delivering friendly, knowledgeable support through phone and digital channels. You'll assist members ...

dfb

Member Service Agent

Dearborn, MI · On-site

$23/hr

As a Member Service Agent in our Member Service Center, you'll be the voice of our credit union--delivering friendly, knowledgeable support through phone and digital channels. You'll assist members ...

next page

Showing results 1-20

All JobsService Delivery Agent JobsService Delivery Agent Jobs in Michigan

Service Delivery Agent information

See Michigan salary details

$8

$21

$48

How much do service delivery agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service delivery agent in Michigan is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.20 and $20.90 per hour, depending on experience, location, and employer.

What cities in Michigan are hiring for Service Delivery Agent jobs?

Cities in Michigan with the most Service Delivery Agent job openings:

Service Delivery Agent jobs near you

Customer Service Agent

Standish, MI • On-site

Magline, INC
Transportation and Warehousing • 51 - 200 employees
Learn more about Magline, INCexternal

$12.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Interact with dealers, end-use customers, and sales technicians to share product knowledge, confirm pricing, and manage order processing.

  • Support internal and external customers through email, chat, and phone calls by entering order information, assisting with inquiries, and resolving issues.

  • Process new accounts, maintain existing account information, and serve as the primary contact for dealers and customers.

Job description

Position Role amp; Overview:

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. The Customer Service Agent is a frontline Magliner brand ambassador. The Customer Service Agent will provide information through online chats, the call center, and email. The candidate must be able to communicate effectively and provide a timely world-class customer experience.
Responsibilities:
The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include:
  • Entering order/transactional information within all platforms (ERP system, portals, etc.) with urgency and accuracy
  • Assistance with orders, errors, warranties, account questions, cancelations, complaints, and other product and service inquiries
  • Problem solving to offer solutions and ensure the customer’s needs are met
  • Providing exceptional service to both internal and external customers
  • Processing new accounts and maintaining existing account information through CRM and other data repositories
  • Serving as the primary telephone contact for dealers, end-use customers, and sales technicians and representatives
Requirements:
  • Bachelor’s degree preferred; or minimum 3 years of customer service experience
  • Experience in a manufacturing setting working with a team of peers
  • Fluent in Microsoft Office programs; experience with ERP platforms is preferred
  • Ability to utilize strategic selling and interpersonal skills when speaking or typing
  • Ability to multi-task in a fast-paced environment
  • Strong organizational skills, problem solving, and decision making
Fit with Magline Core Values and Vision:
Core Values:
  • Does the Right Thing – Protect Magline’s reputation as you would your own; Be vulnerable – you’re not perfect
  • Be Accountable – No Excuses! – Own your role and your actions; embrace and learn from mistakes
  • Pursues Excellence – Find excitement in your position; Stay centered and keep your focus; Strive for your best
  • Others Before Self – Strive for the greater good; Provide value for others; Value individual differences
  • Have Grit – Passion and perseverance through challenges; Exceptional performance and success; Ongoing quest for improvement
Vision:
  • To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.
Benefits:
Magline offers a robust benefit package including:
  • Medical with HSA/FSA, dental, and vision insurance
  • Medical allowance
  • Profit sharing
  • Company paid life insurance, spousal and child coverage
  • Company paid short- and long-term disability coverage
  • 401(k) with company match
  • Paid time off
  • Paid Holidays
  • Employee referral Program
  • Tuition assistance
  • Employee Assistance Program

Apply