ZipRecruiter

Log In

1

Senior Windows Desktop Engineer Jobs in Raleigh, NC

First Citizens Bank

Systems Engineer III

Raleigh, NC · On-site

May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet ... Exposure to mainframe, desktop, Windows and UNIX system support Exposure to Server Virtualization ...

NCSU

OIT Managed Desktop Support Analyst

Raleigh, NC · On-site

$22.50 - $30.50/hr

Managed desktop environments for Windows and Macintosh workstations (OIT Managed Desktop) * Design ... As a senior member of the OIT Managed Desktop Support team, this position may participate in in ...

previous pagenext page

Showing results 21-40

All JobsWindows Desktop Engineer JobsSenior Windows Desktop Engineer JobsSenior Windows Desktop Engineer Jobs in Raleigh, NC

Senior Windows Desktop Engineer information

See Raleigh, NC salary details

$10

$43

$79

How much do senior windows desktop engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior windows desktop engineer in Raleigh, NC is $43.94, according to ZipRecruiter salary data. Most workers in this role earn between $27.12 and $56.30 per hour, depending on experience, location, and employer.

What is a senior Windows desktop engineer?

Senior Windows Desktop Engineers are IT professionals responsible for designing, implementing, managing, and supporting Windows-based desktop environments within an organization. They ensure the stability, security, and optimal performance of desktop systems, often handling complex troubleshooting and advanced configuration tasks. These engineers also lead projects related to desktop deployment, upgrades, and automation, and may mentor junior staff. Their expertise is critical for maintaining productivity and security in workplaces that rely heavily on Windows operating systems.

How does a senior Windows desktop engineer typically collaborate with other IT teams within an organization?

A Senior Windows Desktop Engineer frequently works cross-functionally with network engineers, cybersecurity teams, and help desk staff to ensure seamless deployment, security, and support of Windows desktop environments. They often participate in project meetings, share technical insights, and coordinate rollouts or troubleshooting efforts. This level of collaboration helps maintain system stability, quickly resolve user issues, and implement best practices across the organization. Strong communication and teamwork skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a senior Windows desktop engineer, and why are they important?

To thrive as a Senior Windows Desktop Engineer, you need deep expertise in Windows operating systems, desktop management, troubleshooting, and a relevant degree or certifications such as Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools like Active Directory, SCCM, Intune, and scripting languages (PowerShell) is typically required. Strong problem-solving, communication, and project management abilities help you excel in collaborating with teams and supporting end-users. These skills ensure secure, efficient, and reliable desktop environments vital for organizational productivity.

What is the difference between Senior Windows Desktop Engineer vs Windows Desktop Support Specialist?

AspectSenior Windows Desktop EngineerWindows Desktop Support Specialist
CertificationsMCSE, MCSA, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentDesigning, implementing, and maintaining desktop environments in enterprise settingsProviding technical support and troubleshooting for end-users
ResponsibilitiesAdvanced system configuration, deployment, and troubleshootingIssue resolution, user support, and basic desktop maintenance

The Senior Windows Desktop Engineer typically handles complex system configurations and enterprise deployments, requiring advanced certifications and technical expertise. In contrast, the Windows Desktop Support Specialist focuses on end-user support and troubleshooting. Both roles are essential in IT support hierarchies but differ in scope and complexity.

What are popular job titles related to Senior Windows Desktop Engineer jobs in Raleigh, NC?

For Senior Windows Desktop Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Windows Desktop Engineer jobs in Raleigh, NC look for?

The top searched job categories for Senior Windows Desktop Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Windows Desktop Engineer jobs?

Cities near Raleigh, NC with the most Senior Windows Desktop Engineer job openings:

Senior Windows Desktop Engineer jobs near you

Onsite Deskside Engineer - Durham, North Carolina

Slipstream IT

Durham, NC • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Job Summary
The Onsite Deskside Engineer provides dependable, customer-focused Tier 1 technical support. This 100% on-site role serves as the primary local IT presence for daily walk-up support, deskside assistance, hardware and software troubleshooting, conference room technology, onboarding and offboarding activities, and white-glove support for leadership and visiting employees. The ideal candidate is hands-on, approachable, organized, and comfortable supporting employees in a fast-paced office environment.
Essential Duties & Responsibilities
  • Serve as the primary on-site Tier 1 IT support resource for employees, including walk-up support, deskside assistance, chats, calls, and tickets.
  • Troubleshoot common hardware, software, network connectivity, printer, mobile device, badge/access, and Microsoft 365 issues, escalating more complex items when appropriate.
  • Provide professional, white-glove support for leadership, executive visitors, and employees.
  • Perform basic conference room and audiovisual troubleshooting, including Microsoft Teams Rooms, displays, cameras, microphones, speakers, docking stations, cabling, and room readiness checks.
  • Complete daily office technology checks to ensure shared workspaces, collaboration areas, conference rooms, printers, and loaner equipment are operational.
  • Create, update, track, and resolve incidents and service requests in the IT Service Management tool while maintaining accurate notes and timely communication with employees.
  • Support employee onboarding and offboarding activities, including workstation setup, laptop preparation, peripheral deployment, account/access coordination, and first-day support.
  • Assist with laptop, desktop, monitor, docking station, headset, mobile device, and peripheral inventory, replacements, shipping, receiving, and asset tracking.
  • Follow defined IT processes, Service Level Agreements, Standard Operating Procedures, security requirements, and escalation paths.
  • Document recurring issues, troubleshooting steps, conference room procedures, and local office support processes to improve team knowledge and service consistency.
  • Partner with other IT teams, facilities, vendors, and service providers to coordinate support for local technology issues and office technology needs.
  • Provide basic user guidance for Microsoft 365, Teams meetings, printing, remote access, password resets, MFA, and standard office technology.
  • Identify opportunities to improve local support processes, reduce repeat incidents, and enhance the employee technology experience.
  • Maintain a professional, responsive, and service-oriented presence while supporting employees in person throughout the workday.
  • Perform other duties as assigned by management.

Experience & Qualifications
  • Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.
  • 2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.
  • Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.
  • Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.
  • Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.
  • Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.
  • Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.
  • Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.
  • Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.
  • IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.
  • Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.
  • Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.
  • Must be able to work 100% on site at the Durham office Monday through Friday.

Benefits
  • 401k match
  • Comprehensive group health, dental, vision benefits
  • Life insurance/LTD
  • Discretionary PTO
  • Salary: $70,000-$75,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Apply