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Desktop Engineer Jobs in Raleigh, NC (NOW HIRING)

NCSU

Linux Desktop Support

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Engineering. Central to the mission is a high quality research and educational program that ... As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ...

North Carolina State University

Linux Desktop Support

Raleigh, NC · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Desktop Support Anticipated Hiring Range $70,949 - $75,000 Work Schedule 8am - 5pm or 9am - 6pm ... Engineering. Central to the mission is a high quality research and educational program that ...

NCSU

Linux Desktop Support

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Engineering. Central to the mission is a high quality research and educational program that ... As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ...

krg technology inc

Desktop support

Cary, NC · On-site

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

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All JobsDesktop Engineer JobsDesktop Engineer Jobs in Raleigh, NC

Desktop Engineer information

See Raleigh, NC salary details

$10

$43

$79

How much do desktop engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop engineer in Raleigh, NC is $43.94, according to ZipRecruiter salary data. Most workers in this role earn between $27.12 and $56.30 per hour, depending on experience, location, and employer.

What is a desktop engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a desktop engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by desktop engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

How much do desktop engineers make?

Desktop engineers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, certifications, and the complexity of the environment they support. Salaries can vary based on the industry and geographic location, with higher wages often found in urban areas and for those with specialized skills in troubleshooting, hardware, and software management.

Is desktop engineering a good career?

Desktop engineering is a viable IT career that involves maintaining and troubleshooting computer systems, often requiring knowledge of operating systems, hardware, and networking. It offers opportunities for certification, such as CompTIA A+ or Microsoft certifications, and can lead to roles in IT support, system administration, or network management. The job typically involves regular hours and problem-solving skills, making it suitable for those interested in technology and customer service.

What skills do desktop engineers need?

Desktop engineers need strong technical skills in operating systems, hardware troubleshooting, and software installation. They should be familiar with networking, security protocols, and common IT tools, often holding certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Good problem-solving, communication, and customer service skills are also essential for effective support and maintenance.
More about Desktop Engineer jobs

What are the most commonly searched types of Desktop Engineer jobs in Raleigh, NC?

The most popular types of Desktop Engineer jobs in Raleigh, NC are:

What are popular job titles related to Desktop Engineer jobs in Raleigh, NC?

For Desktop Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desktop Engineer jobs in Raleigh, NC look for?

The top searched job categories for Desktop Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Desktop Engineer jobs?

Cities near Raleigh, NC with the most Desktop Engineer job openings:

Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $91,389 per year, or $43.9 per hour.

Desktop Services Engineer

Procom Consultants Group

Durham, NC • On-site

Contractor

Re-posted 29 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Services Engineer  


On behalf of our client, Procom Services is searching for a Desktop Services Engineer for a contract opportunity in Durham, NC.


Desktop Services Engineer Job Details


This person will be supporting upper level management. Must have previous experience supporting VP's and above. Sr Leadership support experience is a must!


In this role you will provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-2 and Level-3 technical support for supported desktops, laptops, and peripherals. This includes the following activities:


Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.


Managing returns on warranted parts and systems


Packaging and shipping replacement parts to customers


Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers


May lead the development of information technology and infrastructure projects


Installing, supporting and troubleshooting approved desktop software


Performing planned maintenance, moves, adds and changes


Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)


Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel


Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades


Demonstrates good judgment in selecting methods and techniques for obtaining solutions


Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures


Troubleshooting and resolving intermediate LAN connectivity incidents


Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities:


Consulting with the Service Desk on support calls


Able to communicate highly technical information to both technical and non-technical personnel


Providing Case status updates to management and end-users


Providing phone support and diagnostics to remote customers


Participating in training programs designed to educate customers about basic and specialized applications


Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support


Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction


Analyzes problem trends and develops ideas to achieve problem resolution


Desktop Services Engineer Mandatory Skills


Must have prior experience supporting senior leadership


Ability to work independently and take ownership


Solid technical and analytical skills required


Ability to manage IT / Desktop initiatives and organize projects


Thorough knowledge of supported Microsoft Windows operating systems


Intermediate Experience with Active Directory administration


Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office


Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities


Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues


Associate's Degree or equivalent experience required


A+ Certification recommended


MCTS, MCITP, MCPD, MCM preferred


MCSA, MCSD and MCSE preferred


ITIL Certification preferred


4-6 years or more of related experience preferred


Desktop Services Engineer Start Date


ASAP


Desktop Services Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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