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Desktop Engineer Jobs in Raleigh, NC (NOW HIRING)

NCSU

Linux Desktop Support

Raleigh, NC · On-site

... Engineering. Central to the mission is a high quality research and educational program that ... As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ...

NC State University

Linux Desktop Support

Raleigh, NC · On-site

As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ... Certifications such as Red Hat Certified Engineer ( RHCE ) or CompTIA Linux+ are a plus. * Previous ...

NCSU

Linux Desktop Support

Raleigh, NC · On-site

... Engineering. Central to the mission is a high quality research and educational program that ... As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ...

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Desktop Engineer information

See Raleigh, NC salary details

$10

$43

$79

How much do desktop engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop engineer in Raleigh, NC is $43.94, according to ZipRecruiter salary data. Most workers in this role earn between $27.12 and $56.30 per hour, depending on experience, location, and employer.

What is a desktop engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a desktop engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by desktop engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

How much do desktop engineers make?

Desktop engineers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, certifications, and the complexity of the environment they support. Salaries can vary based on the industry and geographic location, with higher wages often found in urban areas and for those with specialized skills in troubleshooting, hardware, and software management.

Is desktop engineering a good career?

Desktop engineering is a viable IT career that involves maintaining and troubleshooting computer systems, often requiring knowledge of operating systems, hardware, and networking. It offers opportunities for certification, such as CompTIA A+ or Microsoft certifications, and can lead to roles in IT support, system administration, or network management. The job typically involves regular hours and problem-solving skills, making it suitable for those interested in technology and customer service.

What skills do desktop engineers need?

Desktop engineers need strong technical skills in operating systems, hardware troubleshooting, and software installation. They should be familiar with networking, security protocols, and common IT tools, often holding certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Good problem-solving, communication, and customer service skills are also essential for effective support and maintenance.
More about Desktop Engineer jobs

What are the most commonly searched types of Desktop Engineer jobs in Raleigh, NC?

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For Desktop Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desktop Engineer jobs in Raleigh, NC look for?

The top searched job categories for Desktop Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Desktop Engineer jobs?

Cities near Raleigh, NC with the most Desktop Engineer job openings:

Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $91,389 per year, or $43.9 per hour.

Desktop Engineer - Windows

Morrisville, NC

Computer World Services
IT Services • 51 - 200 employees
Learn more about Computer World Servicesexternal

Full-time

Posted 6 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer - Windows responsible for engineering, configuring, securing, and maintaining Windows-based environments in an enterprise federal IT setting.

A primary focus of this position is the identification and remediation of security vulnerabilities through Microsoft System Center Configuration Manager (SCCM/MECM), NinjaOne, PowerShell, and other enterprise management technologies. The Desktop Engineer develops, tests, deploys, and maintains SCCM application and remediation packages designed to correct software vulnerabilities, configuration deficiencies, outdated applications, and other security exposures.

Key Tasks & Responsibilities

Windows Vulnerability Remediation

  • Analyze Windows vulnerability findings and determine appropriate technical remediation strategies.
  • Develop and implement remediation solutions for vulnerabilities affecting Windows operating systems, third-party applications, drivers, utilities, and configurations.
  • Translate vulnerability findings, CVEs, security advisories, and remediation requirements into deployable technical solutions.
  • Support remediation activities associated with applicable CISA Binding Operational Directives, including BOD 26-04, and other federal cybersecurity requirements.
  • Coordinate with cybersecurity and vulnerability management teams to validate vulnerability findings and determine appropriate remediation actions.
  • Design, develop, test, deploy, and maintain SCCM/MECM application packages, programs, task sequences, scripts, and remediation packages.
  • Monitor SCCM deployment status and produce reports identifying successful, failed, pending, and non-compliant devices.
  • Support the use and evaluation of NinjaOne as an enterprise endpoint management,
  • Troubleshoot operating system, application, hardware, driver, security, and performance problems.
  • Perform root cause analysis and develop sustainable solutions for recurring issues.
  • Test scripts to ensure they operate safely across supported Windows configurations.
  • Maintain reusable PowerShell libraries and documented automation procedures.

Monitoring & Reporting

  • Support development of dashboards and metrics showing vulnerability remediation progress.
  • Assist management and cybersecurity teams in measuring remediation performance against established service levels and federal requirements.

Application Packaging & Software Lifecycle Management

  • Package enterprise applications for automated deployment.
  • Test application compatibility with supported Windows configurations.
  • Maintain current versions of enterprise applications and identify obsolete or unsupported software.
  • Develop upgrade and migration packages to replace vulnerable or end-of-life applications.
  • Develop automated removal packages for prohibited, unsupported, or vulnerable applications.
  • Coordinate application testing with application owners and technical stakeholders before enterprise deployment.
  • Maintain documentation covering packaging standards, installation procedures, dependencies, rollback procedures, and known issues.

User Support & System Access

  • Provide Tier 3 technical support for complex Windows issues.
  • Support Active Directory, Group Policy, configuration, and user environment troubleshooting.
  • Resolve issues resulting from application deployments, security remediation, operating system updates, and configuration changes.
  • Coordinate with Tier 1 and Tier 2 support teams to resolve incidents and recurring problems.
  • Provide technical guidance and knowledge transfer to desktop support personnel.

Required Skills & Competencies

  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Hands-on experience with Microsoft SCCM/MECM, particularly application packaging and software deployment.
  • Experience creating and troubleshooting SCCM applications, packages, deployment collections, detection methods, and task sequences.
  • Experience developing PowerShell automation and remediation scripts.
  • Understanding of Windows vulnerability remediation and patch management.
  • Ability to interpret vulnerability findings and translate them into technical remediation actions.
  • Understanding of CVEs, security advisories, vulnerability severity, and remediation concepts.
  • Knowledge of Active Directory and Group Policy.
Education & Experience

Education

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related technical discipline

Experience

  • 5+ years of experience in desktop engineering, Windows system administration, management, or enterprise IT support.
  • Demonstrated experience supporting Windows operating systems in enterprise client/server environments.
  • Demonstrated experience with SCCM/MECM application packaging, deployment, or administration.
  • Advanced PowerShell scripting experience.
  • NinjaOne administration or engineering experience.
  • Experience working in federal government IT environments.
Certifications
  • Desired: Microsoft Endpoint, Windows, Azure, or related technical certifications.
  • Desired: ITIL Foundation certification.
Security Clearance
  • Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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