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Desktop Engineer Two Jobs in Raleigh, NC (NOW HIRING)

BioAgilytix

IT Systems Engineer II

Durham, NC · On-site

The IT Systems Engineer II is responsible for ensuring the stability, integrity, and efficient ... Not less than five (5) years' experience providing end-user support and desktop engineering.

BioAgilytix

IT Systems Engineer II

Durham, NC

The IT Systems Engineer II is responsible for ensuring the stability, integrity, and efficient ... Not less than five (5) years' experience providing end-user support and desktop engineering.

NCSU

Linux Desktop Support

Raleigh, NC · On-site

... Engineering. Central to the mission is a high quality research and educational program that ... Perform hardware and software administration for two hundred desktops, workstations, and laptops ...

NCSU

Linux Desktop Support

Raleigh, NC

... Engineering. Central to the mission is a high quality research and educational program that ... Perform hardware and software administration for two hundred desktops, workstations, and laptops ...

Ztek Consulting

UCCE Tier-2 Engineer

Durham, NC · On-site

$64K - $100K/yr

UCCE Tier-2 Engineer Position Type: Fulltime Location: RTP, NC 5 - 8 years of experience Desired ... Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI ...

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Desktop Engineer Two information

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How much do desktop engineer two jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for desktop engineer two in Raleigh, NC is $43.94, according to ZipRecruiter salary data. Most workers in this role earn between $27.12 and $56.30 per hour, depending on experience, location, and employer.

What is a Tier 2 desktop support job description?

A Tier 2 desktop support technician provides advanced technical assistance for hardware, software, and network issues that cannot be resolved by Tier 1 support. They troubleshoot complex problems, perform system upgrades, and may use remote support tools, often requiring knowledge of operating systems, troubleshooting skills, and relevant certifications. The role typically involves working in a help desk environment with a focus on resolving escalated user issues efficiently.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Desktop Engineer Two role typically refers to the probation or trial period that employers may set, often lasting around three months, during which performance is evaluated before confirming permanent employment. During this time, employees are usually expected to demonstrate proficiency with desktop support, troubleshooting, and relevant tools like remote management software. Completing this period successfully can lead to benefits such as job stability and potential salary increases.

What engineer makes 500,000 a year?

While most desktop engineers earn significantly less, highly experienced or specialized professionals in senior or executive roles within IT or technology companies can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or profit sharing. Such compensation typically requires extensive expertise, certifications, and leadership responsibilities.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are good second jobs for engineers?

For a Desktop Engineer Two, good second jobs include freelance IT support, technical consulting, or remote troubleshooting roles that leverage technical skills. These positions often offer flexible hours and can be done outside regular work schedules, making them suitable for engineers seeking additional income or experience in related areas.
What are popular job titles related to Desktop Engineer Two jobs in Raleigh, NC? For Desktop Engineer Two jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Raleigh, NC look for? The top searched job categories for Desktop Engineer Two jobs in Raleigh, NC are:
Desktop Engineer Two jobs near you
Desktop Engineer - Windows

Desktop Engineer - Windows

Computer World Services

Morrisville, NC

Full-time

Re-posted yesterday

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer - Windows who is responsible for engineering, configuring, and maintaining Windows-based desktop environments in an enterprise setting. This role performs advanced system administration activities, including system configuration, performance optimization, and capacity planning for client systems.

The position ensures reliable, secure, and efficient operation of Windows endpoints, supports enterprise applications, and provides technical expertise to improve system performance and user experience. The Desktop Engineer serves as a key technical resource supporting both end users and IT operations teams.
Key Tasks & Responsibilities

System Administration & Engineering

  • Perform daily configuration, administration, and operation of Windows-based desktop and client/server systems.
  • Engineer, build, and maintain standardized Windows desktop images and configurations.
  • Optimize system performance, resource utilization, and endpoint stability.
  • Conduct system capacity analysis and planning to support enterprise desktop environments.
  • Implement and maintain system configurations in accordance with organizational standards and policies.
  • Provide Tier 3 support for complex Windows system issues.
  • Troubleshoot advanced hardware, software, operating system, and performance issues.
  • Support enterprise applications and system integrations within the Windows environment.
  • Provide root cause analysis and implement long-term solutions to recurring issues.

Desktop Engineering & Endpoint Management

  • Design, deploy, and manage Windows desktop environments using enterprise tools (e.g., SCCM, Intune, or equivalent).
  • Develop and maintain deployment packages, scripts, and automation processes.
  • Manage patching, updates, and configuration baselines for Windows endpoints.
  • Ensure endpoint compliance with security and configuration standards.
  • Support application packaging, testing, and deployment.

User Support & System Access

  • Provide assistance to users in accessing and effectively using business systems.
  • Support identity and access management processes (e.g., Active Directory, group policies).
  • Ensure proper configuration of user environments and system access controls.
  • Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance

  • Monitor system performance, logs, and alerts to ensure optimal operation.
  • Perform proactive maintenance, including patching, updates, and system health checks.
  • Support backup, recovery, and system resilience processes as required.
  • Ensure compliance with security policies, standards, and regulatory requirements.

Documentation & Reporting

  • Develop and maintain documentation for system configurations, processes, and procedures.
  • Document engineering standards, deployment processes, and troubleshooting guides.
  • Prepare reports related to system performance, utilization, and capacity planning.
  • Ensure adherence to change management and configuration management processes.

Collaboration & Support

  • Work closely with system administrators, network engineers, security teams, and Help Desk staff.
  • Support enterprise deployments, upgrades, and infrastructure projects.
  • Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
  • Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies

  • Advanced knowledge of Windows operating systems (desktop and enterprise environments)
  • Experience with endpoint management tools (e.g., SCCM, Intune)
  • Strong understanding of system administration, configuration management, and automation
  • Experience with Active Directory, Group Policy, and enterprise applications
  • Ability to optimize system performance and conduct capacity planning
  • Strong analytical, problem-solving, and troubleshooting skills
  • Excellent communication and customer service skills

Preferred Qualifications

  • Experience with scripting (e.g., PowerShell)
  • Experience in federal or government IT environments

Work Environment

  • Office and/or customer-site environment
  • May require on-call support or after-hours maintenance activities
  • May involve physical handling of IT equipment
Education & Experience

Education

  • Bachelor's degree in Information Technology, Computer Science, or related field
    (or equivalent experience)

Experience

  • 5+ years of experience in desktop engineering, system administration, or enterprise IT support
  • Experience supporting Windows operating systems in client/server environments
  • Experience with endpoint management and deployment tools
Certifications
  • Microsoft certifications (e.g., Modern Desktop Administrator, Azure certifications)
  • ITIL certification preferred.
Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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