Azure Virtual Desktop (AVD) * Citrix Virtual Apps and Desktops * ServiceNow * Jira and Confluence ... * 2+ years working with infrastructure, endpoint, workplace, or engineering teams within the ...
Azure Virtual Desktop (AVD) * Citrix Virtual Apps and Desktops * ServiceNow * Jira and Confluence ... * 2+ years working with infrastructure, endpoint, workplace, or engineering teams within the ...
Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability ... Doctorate degree OR Master's degree and 2 years of Information Technology, Computer Science, or ...
Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability ... Doctorate degree OR Master's degree and 2 years of Information Technology, Computer Science, or ...
UCCE Tier 2 Engineer Location: RTP, Raleigh, NC, Richardson, TX; San Jose, CA Duration: 06 - 12 ... Agent and supervisor desktops * CTI integrations * Multi-channel contact center features including ...
UCCE Tier 2 Engineer Location: RTP, Raleigh, NC, Richardson, TX; San Jose, CA Duration: 06 - 12 ... Agent and supervisor desktops * CTI integrations * Multi-channel contact center features including ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$90 - $120/hr
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$90 - $120/hr
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
... Day 2 remote monitoring & co-managed support and professional services for advanced Cisco ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
... Day 2 remote monitoring & co-managed support and professional services for advanced Cisco ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
... Day 2 remote monitoring & co-managed support and professional services for advanced Cisco ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
... Day 2 remote monitoring & co-managed support and professional services for advanced Cisco ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
This role will be responsible for packaging and deploying new desktop software for internal ... 2 support teams. Lastly, this position will create custom reports per request and perform other ...
... 2 years experience in Microsoft SCCM, Citrix Zen Server/Desktop, VMWare ESX, BMC Atrium Remedy, BMC Impact Manager, Microsoft Active Directory, LDAP. Preferred Experience Bachelor's degree in ...
... 2 years experience in Microsoft SCCM, Citrix Zen Server/Desktop, VMWare ESX, BMC Atrium Remedy, BMC Impact Manager, Microsoft Active Directory, LDAP. Preferred Experience Bachelor's degree in ...
Customer Service Engineer
Cary, NC · On-site
... not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client ... certification or equivalent of 2-4 years of relevant experience Certifications and/or ...
Customer Service Engineer
Cary, NC · On-site
... not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client ... certification or equivalent of 2-4 years of relevant experience Certifications and/or ...
Customer Service Engineer
Cary, NC · On-site
... not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client ... certification or equivalent of 2-4 years of relevant experience Certifications and/or ...
Customer Service Engineer
Cary, NC · On-site
... not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client ... certification or equivalent of 2-4 years of relevant experience Certifications and/or ...
Senior Software Engineer, Graphics, Fonts and Text Rendering
Raleigh, NC · On-site
$174 - $252/hr
... 2.5D graphics features for all of Google's platforms, a team whose mission is simply, "Pixels on ... desktop, mobile, applications), as well as our first party devices and services that combine the ...
New
Senior Software Engineer, Graphics, Fonts and Text Rendering
Raleigh, NC · On-site
$174 - $252/hr
... 2.5D graphics features for all of Google's platforms, a team whose mission is simply, "Pixels on ... desktop, mobile, applications), as well as our first party devices and services that combine the ...
New
Minimum of 1 year of experience processing drawings in an engineering environment preferred. Preferred Job Qualifications: * Typing and Filing Skills - Intermediate * Desktop PC - Intermediate
Minimum of 1 year of experience processing drawings in an engineering environment preferred. Preferred Job Qualifications: * Typing and Filing Skills - Intermediate * Desktop PC - Intermediate
Senior Software Engineer, Graphics, Fonts and Text Rendering
Raleigh, NC · On-site
$174 - $252/hr
... 2.5D graphics features for all of Google's platforms, a team whose mission is simply, "Pixels on ... desktop, mobile, applications), as well as our first party devices and services that combine the ...
Senior Software Engineer, Graphics, Fonts and Text Rendering
Raleigh, NC · On-site
$174 - $252/hr
... 2.5D graphics features for all of Google's platforms, a team whose mission is simply, "Pixels on ... desktop, mobile, applications), as well as our first party devices and services that combine the ...
Providing level-2 and level-3 technical support for Citrix / XenApps server environment ... Citrix Xen Desktop * Citrix Xen Server * Microsoft Windows infrastructure. * Ability to work well ...
Quick apply
Providing level-2 and level-3 technical support for Citrix / XenApps server environment ... Citrix Xen Desktop * Citrix Xen Server * Microsoft Windows infrastructure. * Ability to work well ...
Consulting Data Engineer
Raleigh, NC · On-site
$104K - $174K/yr
The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... Proven expertise in the use and development of applicable desktop tool sets. * Proven expert in ...
Consulting Data Engineer
Raleigh, NC · On-site
$104K - $174K/yr
The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... Proven expertise in the use and development of applicable desktop tool sets. * Proven expert in ...
Consulting Data Engineer
Raleigh, NC · On-site
$104K - $174K/yr
The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... Proven expertise in the use and development of applicable desktop tool sets. * Proven expert in ...
Consulting Data Engineer
Raleigh, NC · On-site
$104K - $174K/yr
The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... Proven expertise in the use and development of applicable desktop tool sets. * Proven expert in ...
Desktop Engineer Two information
See Raleigh, NC salary details
$10.05 - $16.36
1% of jobs
$16.36 - $22.67
13% of jobs
$26.26 is the 25th percentile. Wages below this are outliers.
$22.67 - $28.98
19% of jobs
$28.98 - $35.28
11% of jobs
The median wage is $39.62 / hr.
$35.28 - $41.59
9% of jobs
$41.59 - $47.90
13% of jobs
$54.04 is the 75th percentile. Wages above this are outliers.
$47.90 - $54.21
10% of jobs
$54.21 - $60.52
12% of jobs
$60.52 - $66.83
8% of jobs
$66.83 - $73.14
3% of jobs
$73.14 - $79.45
2% of jobs
$10
$43
$79
How much do desktop engineer two jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for desktop engineer two in Raleigh, NC is $43.94, according to ZipRecruiter salary data. Most workers in this role earn between $27.12 and $56.30 per hour, depending on experience, location, and employer.
What is the difference between Desktop Engineer Two vs Desktop Engineer One?
| Aspect | Desktop Engineer Two | Desktop Engineer One |
|---|---|---|
| Required Certifications | CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) | CompTIA A+ or equivalent |
| Work Environment | Corporate offices, IT support teams | Small business or entry-level support roles |
| Employer & Industry Usage | IT departments across various industries | Entry-level IT support roles in similar industries |
| Common Search & Comparison | Yes | Yes |
Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.
Is desktop engineer two a good career?
A Desktop Engineer Two is a mid-level IT role responsible for maintaining and troubleshooting desktop systems, often requiring knowledge of operating systems, hardware, and networking. It can be a stable career path with opportunities for advancement into senior technical or management positions, especially with relevant certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. The role offers steady employment in various industries, but career growth depends on skill development and experience.
What are popular job titles related to Desktop Engineer Two jobs in Raleigh, NC?
For Desktop Engineer Two jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Raleigh, NC look for?
The top searched job categories for Desktop Engineer Two jobs in Raleigh, NC are:
Business Systems Analyst II - Digital Workplace Device Engineering (Remote)
Raleigh, NC • On-site, Remote
Full-time
Posted 14 days ago
First Citizens Bank rating
7.4
Based on 106 frontline employees who took The Breakroom Quiz
106th of 171 rated banks
Job description
Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Business Systems Analyst II role is an individual contributor within the Digital Workplace Device Engineering team and part of the Digital Workplace Technology organization, supporting the successful delivery of endpoint, mobile, and virtual desktop technologies and services. The Business Analyst will collaborate with Digital Workplace Technology leadership to understand, support, and execute strategic initiatives that enhance device management, user experience, operational efficiency, and service reliability across the enterprise. The Business Analyst will partner with engineering teams, operations teams, and key stakeholders to align solution delivery with business and technology objectives.
The ideal candidate is a self-starter with excellent communication, analytical, and collaboration skills and possesses an understanding of endpoint management, virtual desktop infrastructure (VDI), device lifecycle management, and digital employee experience technologies. Experience with reporting platforms, workflow automation, data analysis, and service management tools is preferred.
The position is remote; however, occasional travel to FCB Hub Locations may be required.
Responsibilities
Data Analysis - Sources, compiles, and interprets data from endpoint management, virtual desktop, and digital employee experience platforms. Analyzes operational trends, service performance, device compliance, and user experience metrics. Effectively communicates findings and recommendations to engineering and leadership teams.
Identifying Requirements - Collaborates with Device Engineering teams to gather, analyze, and document business and technical requirements. Identifies opportunities to improve endpoint, mobile, and VDI processes through automation, standardization, and operational efficiencies. Assists in validating solutions through testing, analysis, and stakeholder feedback.
Reporting - Develops and maintains reporting and dashboards related to endpoint health, device compliance, software deployment, user experience, and operational performance. Identifies trends, risks, and opportunities for service improvement and process optimization.
System Support - Provides operational and analytical support for Digital Workplace platforms and services. Assists with investigation and resolution of complex issues, supports continuous service improvement initiatives, and helps ensure a high-quality end-user experience across endpoint, mobile, and virtual desktop environments.
Technology Stack
TEAM PLAYER - Acts as a team player supporting peers, Device Engineering leadership, and business stakeholders to fulfill operational service levels, engineering initiatives, and project deliverables. Demonstrates a collaborative mindset and commitment to team success.
DOCUMENTATION - Creates and maintains high-quality documentation, operational procedures, process maps, requirements, project artifacts, and reporting dashboards. Contributes to the knowledge base supporting enterprise endpoint, mobile, and VDI services.
AGILE WORK METHODS - Participates in Agile planning, backlog refinement, and continuous improvement activities. Collaborates with engineers to define requirements, identify dependencies and risks, and support successful delivery of quarterly objectives. Maintains focus on opportunities to improve user experience, operational efficiency, compliance, and cost optimization.
CHANGE MANAGEMENT - Supports and follows established technology change and release management processes while helping ensure successful implementation of endpoint and workplace technology changes.
RISK MANAGEMENT - Applies a risk-based approach to technology analysis and process improvement. Evaluates operational impacts, compliance requirements, and user experience considerations associated with endpoint and virtual workplace technologies.
SUBJECT MATTER EXPERT - Develops working knowledge across Digital Workplace Device Engineering products and services, including endpoint management, virtual desktops, digital employee experience monitoring, and device lifecycle processes. Remains current on industry trends and emerging technologies.
TECHNOLOGY SUPPORT - Serves as a support and coordination resource for Device Engineering initiatives and operational activities. Assists with troubleshooting, analysis, testing, and escalations while coordinating with vendors and support partners as needed.
Qualifications
Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
Preferred Qualifications:
#LI-JB1
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Business Systems Analyst II role is an individual contributor within the Digital Workplace Device Engineering team and part of the Digital Workplace Technology organization, supporting the successful delivery of endpoint, mobile, and virtual desktop technologies and services. The Business Analyst will collaborate with Digital Workplace Technology leadership to understand, support, and execute strategic initiatives that enhance device management, user experience, operational efficiency, and service reliability across the enterprise. The Business Analyst will partner with engineering teams, operations teams, and key stakeholders to align solution delivery with business and technology objectives.
The ideal candidate is a self-starter with excellent communication, analytical, and collaboration skills and possesses an understanding of endpoint management, virtual desktop infrastructure (VDI), device lifecycle management, and digital employee experience technologies. Experience with reporting platforms, workflow automation, data analysis, and service management tools is preferred.
The position is remote; however, occasional travel to FCB Hub Locations may be required.
Responsibilities
Data Analysis - Sources, compiles, and interprets data from endpoint management, virtual desktop, and digital employee experience platforms. Analyzes operational trends, service performance, device compliance, and user experience metrics. Effectively communicates findings and recommendations to engineering and leadership teams.
Identifying Requirements - Collaborates with Device Engineering teams to gather, analyze, and document business and technical requirements. Identifies opportunities to improve endpoint, mobile, and VDI processes through automation, standardization, and operational efficiencies. Assists in validating solutions through testing, analysis, and stakeholder feedback.
Reporting - Develops and maintains reporting and dashboards related to endpoint health, device compliance, software deployment, user experience, and operational performance. Identifies trends, risks, and opportunities for service improvement and process optimization.
System Support - Provides operational and analytical support for Digital Workplace platforms and services. Assists with investigation and resolution of complex issues, supports continuous service improvement initiatives, and helps ensure a high-quality end-user experience across endpoint, mobile, and virtual desktop environments.
Technology Stack
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- JAMF
- Windows 11 & MacOS
- Windows Autopilot
- Nexthink
- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps and Desktops
- ServiceNow
- Jira and Confluence
- Absolute Control
TEAM PLAYER - Acts as a team player supporting peers, Device Engineering leadership, and business stakeholders to fulfill operational service levels, engineering initiatives, and project deliverables. Demonstrates a collaborative mindset and commitment to team success.
DOCUMENTATION - Creates and maintains high-quality documentation, operational procedures, process maps, requirements, project artifacts, and reporting dashboards. Contributes to the knowledge base supporting enterprise endpoint, mobile, and VDI services.
AGILE WORK METHODS - Participates in Agile planning, backlog refinement, and continuous improvement activities. Collaborates with engineers to define requirements, identify dependencies and risks, and support successful delivery of quarterly objectives. Maintains focus on opportunities to improve user experience, operational efficiency, compliance, and cost optimization.
CHANGE MANAGEMENT - Supports and follows established technology change and release management processes while helping ensure successful implementation of endpoint and workplace technology changes.
RISK MANAGEMENT - Applies a risk-based approach to technology analysis and process improvement. Evaluates operational impacts, compliance requirements, and user experience considerations associated with endpoint and virtual workplace technologies.
SUBJECT MATTER EXPERT - Develops working knowledge across Digital Workplace Device Engineering products and services, including endpoint management, virtual desktops, digital employee experience monitoring, and device lifecycle processes. Remains current on industry trends and emerging technologies.
TECHNOLOGY SUPPORT - Serves as a support and coordination resource for Device Engineering initiatives and operational activities. Assists with troubleshooting, analysis, testing, and escalations while coordinating with vendors and support partners as needed.
Qualifications
Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
Preferred Qualifications:
- 2+ years working with infrastructure, endpoint, workplace, or engineering teams within the financial industry
- 3+ years operating in an Agile delivery environment
- 1+ years using Jira, Confluence, or Azure DevOps
- Experience gathering requirements, analyzing operational processes, and producing meaningful reporting and dashboards
- Familiarity with endpoint management platforms, virtual desktop technologies, or digital employee experience solutions
- Understanding of IT operations, device lifecycle management, and enterprise support processes
- Familiarity with FFIEC Architecture, Infrastructure, and Operations guidance and application of regulatory requirements to technology operations
- Working knowledge of Device / Endpoint Management technologies is preferred
#LI-JB1
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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