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Senior Tech Support Jobs (NOW HIRING)

McDermott

Senior Technology Spec (IT)

Houston, TX · On-site

The Senior Technology Specialist (IT) uses best practices and knowledge of internal or external ... Responsible for level 2 IT support and maintenance of custom and commercial Electronic Document ...

McDermott

Senior Technology Spec (IT)

Houston, TX · On-site

The Senior Technology Specialist (IT) uses best practices and knowledge of internal or external ... Responsible for level 2 IT support and maintenance of custom and commercial Electronic Document ...

Fujifilm

Sr Tech Support Engineer MI -2

Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote technical ... Maintains an expert working knowledge of current medical imaging products and related technologies.

Fujifilm

Sr Tech Support Engineer MI -2

Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote technical ... Maintains an expert working knowledge of current medical imaging products and related technologies.

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How much do senior tech support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for senior tech support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is a senior tech support?

Senior Tech Support specialists are experienced professionals who provide advanced technical assistance to customers or internal users. They handle complex technical issues that frontline support staff may not be able to resolve, often involving troubleshooting hardware, software, or network problems. In addition to resolving incidents, they may mentor junior team members, document solutions, and help improve support processes. Their role is crucial in ensuring the stability and efficiency of IT systems within an organization.

What are the key skills and qualifications needed to thrive as a senior tech support?

To thrive as a Senior Tech Support, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and usually a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential. Strong communication, patience, and problem-solving skills distinguish top performers in this role. These competencies ensure swift resolution of complex issues, high customer satisfaction, and effective mentoring of junior staff.

What are some common challenges faced by senior tech support professionals, and how can they effectively address them?

Senior Tech Support professionals often encounter complex technical issues that may not have straightforward solutions, requiring in-depth troubleshooting and creative problem-solving. They are also expected to manage escalated customer concerns while balancing multiple priorities and tight deadlines. Effective communication and collaboration with engineering or product teams are essential, as is staying updated on evolving technologies. Building strong relationships across departments can help streamline issue resolution and contribute to overall team success.

What is the difference between Senior Tech Support vs Tech Support Specialist?

AspectSenior Tech SupportTech Support Specialist
Required CredentialsTypically 2+ years experience, certifications like CompTIA A+ or Network+Entry to mid-level, similar certifications often required
Work EnvironmentSupport teams, help desks, on-site or remoteHelp desks, call centers, remote support
Employer & Industry UsageIT departments, tech companies, service providersIT support roles across various industries
Common Search & Comparison IntentUnderstanding seniority, responsibilities, career progressionEntry-level support roles, skill requirements

Senior Tech Support professionals typically have more experience and handle complex issues, mentoring junior staff, and providing advanced solutions. Tech Support Specialists are often entry to mid-level roles focused on resolving common technical problems. The senior role involves greater responsibility, expertise, and often leadership within support teams.

What cities are hiring for Senior Tech Support jobs?

Cities with the most Senior Tech Support job openings:

What are the most commonly searched types of Tech Support jobs?

The most popular types of Tech Support jobs are:

What states have the most Senior Tech Support jobs?

States with the most job openings for Senior Tech Support jobs include:

What are popular job titles related to Senior Tech Support jobs?

For Senior Tech Support jobs, the most frequently searched job titles are:

Infographic showing various Senior Tech Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Sr. Tech Support Engineer - Composite Materials

Springfield, TN • On-site

AIRTECH INTERNATIONAL INC
See more jobs at AIRTECH INTERNATIONAL INCexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Job Location: TN - Springfield, TN 37172

Airtech International is a worldwide leader in materials and applications used in the production of advanced composites. We are seeking a Senior Technical Support Engineer to serve as a key technical resource for customers, distributors, and internal teams across the globe.

This role combines hands‑on engineering, customer support, product development, testing, and process optimization. You'll work directly with manufacturers to solve complex production challenges, evaluate new technologies, and help customers maximize the performance of Airtech products.

Key Responsibilities
  • Serve as a primary technical contact for customers and distributors worldwide.
  • Troubleshoot manufacturing and process challenges involving composite materials and related applications.
  • Provide technical recommendations, training, and hands‑on support at customer facilities.
  • Support product implementation and qualification activities.
  • Develop and optimize manufacturing processes using Airtech products.
  • Support applications including:
    • Vacuum bagging
    • Prepreg/autoclave processing
    • Resin infusion
    • Wet lay‑up
    • Tooling systems
    • Large Scale Additive Manufacturing (LSAM)
  • Evaluate customer processes and recommend improvements to increase efficiency and product performance.
  • Conduct laboratory and field testing to validate material performance.
  • Evaluate new products, product improvements, and customer‑specific solutions.
  • Collaborate with R&D, Production, Quality, Purchasing, and Sales teams on product development initiatives.
  • Support supplier qualification and supply chain development efforts.
  • Prepare technical reports, application guides, datasheets, and training materials.
  • Deliver customer training, product demonstrations, and technical presentations.
  • Contribute technical content for articles, videos, trade shows, and industry events.
  • Stay current on emerging technologies, industry standards, and competitive developments.
Qualifications
  • Bachelor’s degree in Materials Science, Chemical Engineering, Mechanical Engineering, Aerospace Engineering, or a related technical field (Master’s preferred).
  • 3+ years of experience in composite materials, process engineering, or technical service/support in a manufacturing or aerospace environment.
  • Strong hands‑on experience with composite processing techniques, vacuum bagging, autoclave curing, and/or additive manufacturing.
  • Excellent problem‑solving, analytical, and communication skills.
  • Ability to work independently and as part of a global team.
  • Must qualify as a U.S. Person as defined by U.S. export control regulations (ITAR).
  • Willingness and ability to travel up to 30% (Domestic & International).
Skills & Competencies
  • In-depth knowledge of composite materials and processes.
  • Proficiency in data analysis, technical reporting, and presentation.
  • Strong interpersonal skills with the ability to build lasting customer relationships.
  • Experience with lab testing equipment and methods is a plus.
  • Multilingual abilities are highly valued.
Why This Role
  • Work with cutting‑edge composite and additive manufacturing technologies.
  • Influence product development and customer success on a global scale.
  • Collaborate with engineers, manufacturers, and industry leaders around the world.
  • Solve complex technical challenges in a highly visible role.
  • Opportunities for international travel and professional growth.
Benefits
  • Competitive compensation package including medical, dental, and vision benefits.
  • Paid vacation and holidays.
  • Fully funded retirement plan.

Airtech International is an Equal Opportunity Employer.

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