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Senior Tech Support Jobs in Georgia (NOW HIRING)

Infosys

Senior Technology Architect

Atlanta, GA · On-site

Role Designation Senior Technology Architect Location Atlanta, GA Employment Type Full-Time Role ... Architect scalable data platforms supporting real-time and batch data processing. * Enable ...

Unifi

Senior IT Support Engineer

Atlanta, GA · On-site

General information Job Title Senior IT Support Engineer Date Tuesday, July 28, 2026 Entity Unifi Aviation, LLC Posting City Atlanta Posting State Georgia Exempt or Non-Exempt Position Exempt Shift A.

Hermeus

Sr IT Support Specialist

Atlanta, GA · Hybrid

As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior ...

Hermeus

Sr IT Support Specialist

Atlanta, GA · On-site

$103K - $127K/yr

As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior ...

Hermeus

Sr IT Support Specialist

Atlanta, GA · Hybrid

$103K - $127K/yr

As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior ...

Hermeus

Sr IT Support Specialist

Atlanta, GA · On-site

As a Senior IT Support Specialist, you will serve as a hands‑on technical leader supporting daily IT operations while owning escalations, mentoring junior staff, and driving continuous improvement ...

U.S. Bank

Sr. Technology Architect

Atlanta, GA · On-site

Bank is seeking a Senior Technology Architect with strategic analysis and enterprise-wide ... Develop scalable solution architectures supporting cloud modernization, API-first strategies, and ...

U.S. Bank

Sr. Technology Architect

Atlanta, GA · On-site

Bank is seeking a Senior Technology Architect with strategic analysis and enterprise-wide ... Develop scalable solution architectures supporting cloud modernization, API-first strategies, and ...

Elavon

Sr. Technology Architect

Atlanta, GA · On-site

Bank is seeking a Senior Technology Architect with strategic analysis and enterprise-wide ... Develop scalable solution architectures supporting cloud modernization, API-first strategies, and ...

US Bank

Sr. Technology Architect

Atlanta, GA · On-site

Bank is seeking a Senior Technology Architect with strategic analysis and enterprise-wide ... Develop scalable solution architectures supporting cloud modernization, API-first strategies, and ...

Elavon, Inc.

Sr. Technology Architect

Atlanta, GA · On-site

Bank is seeking a Senior Technology Architect with strategic analysis and enterprise-wide ... Develop scalable solution architectures supporting cloud modernization, API-first strategies, and ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... Build and maintain strong relationships with senior stakeholders and share progress reports.

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead ...

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Senior Tech Support information

What is a senior tech support?

Senior Tech Support specialists are experienced professionals who provide advanced technical assistance to customers or internal users. They handle complex technical issues that frontline support staff may not be able to resolve, often involving troubleshooting hardware, software, or network problems. In addition to resolving incidents, they may mentor junior team members, document solutions, and help improve support processes. Their role is crucial in ensuring the stability and efficiency of IT systems within an organization.

What are the key skills and qualifications needed to thrive as a senior tech support?

To thrive as a Senior Tech Support, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and usually a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential. Strong communication, patience, and problem-solving skills distinguish top performers in this role. These competencies ensure swift resolution of complex issues, high customer satisfaction, and effective mentoring of junior staff.

What are some common challenges faced by senior tech support professionals, and how can they effectively address them?

Senior Tech Support professionals often encounter complex technical issues that may not have straightforward solutions, requiring in-depth troubleshooting and creative problem-solving. They are also expected to manage escalated customer concerns while balancing multiple priorities and tight deadlines. Effective communication and collaboration with engineering or product teams are essential, as is staying updated on evolving technologies. Building strong relationships across departments can help streamline issue resolution and contribute to overall team success.

What is the difference between Senior Tech Support vs Tech Support Specialist?

AspectSenior Tech SupportTech Support Specialist
Required CredentialsTypically 2+ years experience, certifications like CompTIA A+ or Network+Entry to mid-level, similar certifications often required
Work EnvironmentSupport teams, help desks, on-site or remoteHelp desks, call centers, remote support
Employer & Industry UsageIT departments, tech companies, service providersIT support roles across various industries
Common Search & Comparison IntentUnderstanding seniority, responsibilities, career progressionEntry-level support roles, skill requirements

Senior Tech Support professionals typically have more experience and handle complex issues, mentoring junior staff, and providing advanced solutions. Tech Support Specialists are often entry to mid-level roles focused on resolving common technical problems. The senior role involves greater responsibility, expertise, and often leadership within support teams.

What are the most commonly searched types of Tech Support jobs in Georgia?

The most popular types of Tech Support jobs in Georgia are:

What cities in Georgia are hiring for Senior Tech Support jobs?

Cities in Georgia with the most Senior Tech Support job openings:

Infographic showing various Senior Tech Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Senior Technology Architect

Atlanta, GA • On-site

Infosys Limited Digital
Business Management Consulting • 10K+ employees
Learn more about Infosys Limited Digitalexternal

Full-time

Re-posted 29 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

Job description

Job details
Job Role
Senior Technology Architect-US
Work Location
Atlanta, GA
State / Region / Province
Georgia
Country
USA
Domain
Operations
Interest Group
Infosys McCamish
Company
Infosys McCamish
Requisition ID
150506BR
Role Designation
Senior Technology Architect
Location
Atlanta, GA
Employment Type
Full-Time
Role Summary
We are seeking an experienced Senior Technology Architect to lead enterprise architecture, solution design, and large-scale technology transformation initiatives. This role will be responsible for defining technology strategy, architecting scalable solutions, and driving innovation across AI, data, cloud, and enterprise application platforms.
The ideal candidate will partner with business stakeholders, engineering teams, and clients to design and deliver modern technology solutions that support business growth, operational efficiency, and digital transformation objectives. This position requires strong technical leadership, hands-on architecture experience, and the ability to translate complex business challenges into scalable technology solutions.
Key ResponsibilitiesArchitecture & Strategy
  • Define and evolve enterprise architecture frameworks and technology roadmaps.
  • Align technology strategy with business objectives and industry best practices.
  • Lead the evaluation and selection of technology platforms, tools, and frameworks.
  • Design scalable, secure, resilient, and high-performing enterprise architectures.
  • Establish architecture standards, governance processes, and best practices.
Solution Delivery & Implementation
  • Lead end-to-end solution architecture and implementation initiatives.
  • Drive all phases of the Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and support.
  • Create high-level and detailed architecture designs for complex enterprise applications.
  • Provide technical leadership and mentorship to development and architecture teams.
  • Ensure quality, scalability, performance, and security of delivered solutions.
  • Collaborate with cross-functional teams to deliver innovative technology solutions.
AI, Data & Analytics
  • Design and implement AI/ML-enabled solutions and intelligent automation capabilities.
  • Architect scalable data platforms supporting real-time and batch data processing.
  • Enable predictive and prescriptive analytics capabilities for business decision-making.
  • Promote data governance, quality, and regulatory compliance.
  • Drive adoption of emerging technologies including Generative AI, Natural Language Processing (NLP), and advanced analytics.
Client & Stakeholder Management
  • Engage with clients and business stakeholders to understand business requirements and define solution strategies.
  • Participate in pre-sales activities, solution proposals, proof of concepts, and client presentations.
  • Provide subject matter expertise and technology consulting throughout project lifecycles.
  • Translate business requirements into scalable technology solutions.
Leadership & Governance
  • Mentor architects, developers, analysts, and engineering teams.
  • Drive adoption of reusable frameworks, assets, and architectural best practices.
  • Conduct architecture reviews and ensure compliance with organizational standards.
  • Identify technical risks and develop mitigation strategies.
  • Support project estimation, planning, and delivery governance activities.
Innovation & Thought Leadership
  • Stay current on emerging technologies and industry trends.
  • Develop technology assets, accelerators, white papers, and reusable frameworks.
  • Contribute to capability development and competency-building initiatives.
  • Promote innovation through automation, AI, and modern architectural practices.
Basic Qualifications
  • Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, MCA, or a related discipline.
  • 12-18 years of experience as related to the job description

Preferred Qualifications
  • Proven experience leading large-scale software implementation and digital transformation programs.
  • Hands-on expertise in:
    • Java, J2EE
    • Spring Boot
    • Spring MVC
    • REST APIs
    • SOAP Web Services
    • Hibernate
  • Experience designing and implementing Microservices-based architectures.
  • Strong knowledge of:
    • Kafka/Event-Driven Architecture
    • API Management
    • Oracle Database
    • MongoDB
    • ETL Technologies
    • Node.js
  • Hands-on experience implementing AI/ML solutions in enterprise environments.
  • Strong understanding of Software Development Lifecycle (SDLC) methodologies and best practices.
  • Experience in Life Insurance and/or Annuities domain operations and technology platforms.
  • Expertise with cloud platforms such as Azure, AWS, or Google Cloud Platform (GCP).
  • Experience with Big Data, Data Engineering, and Enterprise Analytics solutions.
  • Proficiency in:
    • Python
    • SQL
    • R
    • TensorFlow
    • PyTorch
    • Scikit-Learn
  • Experience working with:
    • Angular
    • Drools
    • JBPM
    • Enterprise Workflow Solutions
  • Knowledge of Business Process Management (BPM) platforms and methodologies.
  • Experience implementing Generative AI, NLP, Intelligent Automation, or Computer Vision solutions.
  • Technical certifications in Cloud, AI/ML, Architecture, or related technologies.
  • Experience supporting underwriting, policy administration, claims, risk management, or other insurance operations.
  • Experience working with global delivery models, including onsite, offshore, and nearshore teams.
  • Demonstrated success driving architecture governance and enterprise technology strategy.
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Strong written and verbal communication skills.
  • Ability to lead cross-functional and geographically distributed teams.
  • Strong consulting and client-facing experience.
  • Proven mentoring, coaching, and people leadership capabilities.
  • High learning agility and ability to adapt to emerging technologies and changing business needs.
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

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