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Senior Tech Support Jobs in Minnesota (NOW HIRING)

mcw

IT Support Tech, Senior

Minneapolis, MN

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

mcw

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

Mister Car Wash

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

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All JobsTech Support JobsSenior Tech Support JobsSenior Tech Support Jobs in Minnesota

Senior Tech Support information

See Minnesota salary details

$50.5K

$95.7K

$134.8K

How much do senior tech support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior tech support in Minnesota is $95,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a senior tech support?

Senior Tech Support specialists are experienced professionals who provide advanced technical assistance to customers or internal users. They handle complex technical issues that frontline support staff may not be able to resolve, often involving troubleshooting hardware, software, or network problems. In addition to resolving incidents, they may mentor junior team members, document solutions, and help improve support processes. Their role is crucial in ensuring the stability and efficiency of IT systems within an organization.

What are the key skills and qualifications needed to thrive as a senior tech support?

To thrive as a Senior Tech Support, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and usually a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential. Strong communication, patience, and problem-solving skills distinguish top performers in this role. These competencies ensure swift resolution of complex issues, high customer satisfaction, and effective mentoring of junior staff.

What are some common challenges faced by senior tech support professionals, and how can they effectively address them?

Senior Tech Support professionals often encounter complex technical issues that may not have straightforward solutions, requiring in-depth troubleshooting and creative problem-solving. They are also expected to manage escalated customer concerns while balancing multiple priorities and tight deadlines. Effective communication and collaboration with engineering or product teams are essential, as is staying updated on evolving technologies. Building strong relationships across departments can help streamline issue resolution and contribute to overall team success.

What is the difference between Senior Tech Support vs Tech Support Specialist?

AspectSenior Tech SupportTech Support Specialist
Required CredentialsTypically 2+ years experience, certifications like CompTIA A+ or Network+Entry to mid-level, similar certifications often required
Work EnvironmentSupport teams, help desks, on-site or remoteHelp desks, call centers, remote support
Employer & Industry UsageIT departments, tech companies, service providersIT support roles across various industries
Common Search & Comparison IntentUnderstanding seniority, responsibilities, career progressionEntry-level support roles, skill requirements

Senior Tech Support professionals typically have more experience and handle complex issues, mentoring junior staff, and providing advanced solutions. Tech Support Specialists are often entry to mid-level roles focused on resolving common technical problems. The senior role involves greater responsibility, expertise, and often leadership within support teams.

What are the most commonly searched types of Tech Support jobs in Minnesota?

The most popular types of Tech Support jobs in Minnesota are:

What cities in Minnesota are hiring for Senior Tech Support jobs?

Cities in Minnesota with the most Senior Tech Support job openings:

Senior IT Support Engineer

Minneapolis, MN • On-site

Halcyon Financial Technology
IT Services • 11 - 50 employees
Learn more about Halcyon Financial Technologyexternal

Other

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.

  • Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud‑first enterprise environment.

  • Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.

Job description

Sr. IT Support Engineer

Minneapolis Area | Hybrid

Who We Are

Halcyon Financial Technology, L.P. ("HalcyonFT") provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.

We work as a team to meet the ever‑evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long‑term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.

HalcyonFT is Excellence in IT.

Position Overview

We are hiring for a full‑time Senior IT Support Engineer in Greater Minneapolis. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end‑users at the highest level within organizations.

We are looking for professionals who provide high‑touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

What You’ll Do
  • Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
  • Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud‑first enterprise environment.
  • Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
  • Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
  • Implement and manage identity and access controls via Entra ID, including conditional access and multi‑factor authentication.
  • Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
  • Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
  • Apply advanced AI‑driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
  • Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
  • Integrate Microsoft 365 with third‑party tools and services, ensuring seamless interoperability and alignment with business requirements.
  • Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.
Required Qualifications
  • 6+ years of recent end‑user technical support experience, including providing support to executive‑level users.
  • Strong problem‑solving skills and attention to detail.
  • Excellent written and verbal communication.
  • Strong time management and ability to prioritize.
  • Ability to thrive in a fast‑paced environment and work effectively under pressure.
  • Ability to be on‑site daily (Monday‑Friday).
  • Available to be on call once per quarter for one week.
Rewards

$80,000 – $110,000 plus generous quarterly bonus.

  • Best‑in‑class benefits: medical, dental, HSA, dependent day care FSA.
  • Travel/commuter reimbursement.
  • 4 weeks PTO and 10 paid holidays.
  • 401(k) employer contribution starting at 6 months of employment.
  • Opportunities to earn technical certifications.
  • 1% of profits contributed to non‑profits every quarter.
  • Great Place to Work Certified.
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