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Senior Tech Support Jobs in Minnesota (NOW HIRING)

Reema Health

IT Operations Specialist

Minneapolis, MN · On-site

$70K - $75K/yr

... IT support professional who thrives in a high-volume environment, provides exceptional customer service, and can independently troubleshoot a broad range of technology issues. Reporting to the Sr. ...

NextEra Energy

Senior IT Systems Administrator

Saint Paul, MN · On-site +1

$87K - $117K/yr

Administer and support cloud-based and internal IT environments used by software engineering, data ... Serve as a senior escalation point for technical issues that require deeper analysis, cross ...

NextEra Energy

Senior IT Systems Administrator

Saint Paul, MN · On-site

$87K - $117K/yr

Administer and support cloud-based and internal IT environments used by software engineering, data ... Serve as a senior escalation point for technical issues that require deeper analysis, cross ...

Accanto Health

Senior EHR Analyst

Roseville, MN · On-site

$70K - $85K/yr

Position Overview The Senior EHR Analyst is an experienced healthcare IT professional responsible for the support, optimization, administration, and ongoing improvement of Accanto's Electronic Health ...

The Emily Program

Senior EHR Analyst

Roseville, MN · On-site

$70K - $85K/yr

Position Overview The Senior EHR Analyst is an experienced healthcare IT professional responsible for the support, optimization, administration, and ongoing improvement of Accanto's Electronic Health ...

Co-Sourcing Partners

Sr Java Liferay Developer

Minneapolis, MN · On-site

$59.75 - $76.25/hr

Senior Java / Liferay Full Stack Developer Client: Large Healthcare Plan and Government Contractor ... technology platforms that support essential healthcare services. Growth The assignment provides ...

Olson Technology

Be Seen First

Senior Network Engineer / Client Solutions Lead

Minneapolis, MN · On-site

$45 - $70/hr

Job Summary We are looking for an experienced Senior Network Engineer to help support and grow our ... Company Description We are a managed service provider that has delivered IT support to local ...

Pipersandler

Senior End User Support

Minneapolis, MN · On-site

$75K - $90K/yr

We are currently looking for a Senior End User Support to join our Information Technology team in Minneapolis, MN. This is a 5 days a week onsite position. About the Role The Senior End User Support ...

Jobtailor

Senior Manager, Digital Delivery

Plymouth, MN · On-site

... senior technology leaders * Monitor delivery performance through metrics, dashboards, portfolio ... Support strategic planning, portfolio management, roadmap execution, and technology transformation ...

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All JobsTech Support JobsSenior Tech Support JobsSenior Tech Support Jobs in Minnesota

Senior Tech Support information

See Minnesota salary details

$50.5K

$95.7K

$134.8K

How much do senior tech support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior tech support in Minnesota is $95,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a senior tech support?

Senior Tech Support specialists are experienced professionals who provide advanced technical assistance to customers or internal users. They handle complex technical issues that frontline support staff may not be able to resolve, often involving troubleshooting hardware, software, or network problems. In addition to resolving incidents, they may mentor junior team members, document solutions, and help improve support processes. Their role is crucial in ensuring the stability and efficiency of IT systems within an organization.

What are the key skills and qualifications needed to thrive as a senior tech support?

To thrive as a Senior Tech Support, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and usually a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential. Strong communication, patience, and problem-solving skills distinguish top performers in this role. These competencies ensure swift resolution of complex issues, high customer satisfaction, and effective mentoring of junior staff.

What are some common challenges faced by senior tech support professionals, and how can they effectively address them?

Senior Tech Support professionals often encounter complex technical issues that may not have straightforward solutions, requiring in-depth troubleshooting and creative problem-solving. They are also expected to manage escalated customer concerns while balancing multiple priorities and tight deadlines. Effective communication and collaboration with engineering or product teams are essential, as is staying updated on evolving technologies. Building strong relationships across departments can help streamline issue resolution and contribute to overall team success.

What is the difference between Senior Tech Support vs Tech Support Specialist?

AspectSenior Tech SupportTech Support Specialist
Required CredentialsTypically 2+ years experience, certifications like CompTIA A+ or Network+Entry to mid-level, similar certifications often required
Work EnvironmentSupport teams, help desks, on-site or remoteHelp desks, call centers, remote support
Employer & Industry UsageIT departments, tech companies, service providersIT support roles across various industries
Common Search & Comparison IntentUnderstanding seniority, responsibilities, career progressionEntry-level support roles, skill requirements

Senior Tech Support professionals typically have more experience and handle complex issues, mentoring junior staff, and providing advanced solutions. Tech Support Specialists are often entry to mid-level roles focused on resolving common technical problems. The senior role involves greater responsibility, expertise, and often leadership within support teams.

What are the most commonly searched types of Tech Support jobs in Minnesota?

The most popular types of Tech Support jobs in Minnesota are:

What cities in Minnesota are hiring for Senior Tech Support jobs?

Cities in Minnesota with the most Senior Tech Support job openings:

IT Operations Specialist

Minneapolis, MN • On-site

Reema Health
Health Care and Social Assistance • 11 - 50 employees
Learn more about Reema Healthexternal

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

IT Operations Specialist
Location: Minneapolis, MN
FLSA Status: Exempt
Job Status: Full Time
Work Model: Hybrid
Work Schedule: Monday-Friday with occasional evenings and/or weekends
Vehicle Required: No
Amount of Travel Required: None
Reports To: Sr. Director, People Strategy and Operations
At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person - someone who listens, meets members where they are, and understands the community's resources - can ease those burdens and effectively connect members to health care. Our mission-driven and member-focused company is seeking an experienced and self-motivated IT Operations Specialist.
The IT Operations Specialist is a hands-on, employee-facing IT role responsible for keeping Reema Health's workforce productive and supported. This position owns day-to-day help desk operations, Apple device management, employee technology onboarding and offboarding, technology procurement, and IT documentation and education. The ideal candidate is an experienced IT support professional who thrives in a high-volume environment, provides exceptional customer service, and can independently troubleshoot a broad range of technology issues. Reporting to the Sr. Director, People Strategy and Operations, this role works closely with our IT and Security team as well as our Engineering team on escalated technical issues and systems-related projects while maintaining primary ownership of day-to-day employee IT support.
Key Responsibilities:
  • Manage Tier 1 and Tier 2 IT support for accounts, devices, and internal software, ensuring rapid resolution.
  • Design and implement a scalable help desk function, covering ticketing, intake channels, and service levels.
  • Oversee the end-to-end lifecycle of the Apple device fleet, from procurement to secure disposal.
  • Maintain accurate hardware and software asset inventory, including logistics for remote and hybrid teams.
  • Execute consistent technology onboarding and offboarding processes, ensuring compliance and access control.
  • Develop and maintain the IT portion of the internal knowledge base, standard operating procedures, and technical documentation.
  • Collaborate with Learning & Development to build and deliver a comprehensive workforce technology education program.
  • Analyze support data to identify trends, implement automation, and resolve root causes of issues.
  • Support organizational security and compliance via access reviews, policy enforcement, and incident reporting.

Requirements:
  • Associate's or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience will be considered.
  • 2-3 years of professional experience in an IT help desk, IT support, or IT operations role, preferably in a mid-sized or larger organization with high-volume support needs.
  • Hands-on experience administering Jamf and managing an Apple device fleet, including Mac laptops and iPads.
  • Strong familiarity with Google Workspace administration, including user provisioning, groups, permissions, and access controls.
  • Experience managing employee technology throughout the lifecycle, including onboarding/offboarding, device provisioning, inventory, procurement, and access management.
  • Strong troubleshooting skills with the ability to resolve Tier 1 issues independently and appropriately escalate more complex technical issues.
  • Experience with IT ticketing/help desk platforms, documentation, and service-level management.
  • Strong customer service and communication skills, with the ability to work confidently and effectively with non-technical employees.
  • Understanding of IT security and compliance practices.

Preferred Skills and Experiences:
  • Experience working in healthcare or another regulated environment, including exposure to PHI/HIPAA.
  • Experience with Rippling or similar HRIS and employee lifecycle platforms
  • Experience improving IT service management processes, implementing automation, or maturing help desk operations.
  • Experience developing and delivering technology education or enablement for non-technical users.

Benefits:
  • Competitive Salary and Equity Package
  • Medical, Dental, and Vision Insurance
  • HSA, FSA, and Life Insurance Options
  • 401(k) Retirement Savings with Company Match
  • Employee Assistance Program
  • Flexible Schedules and Remote Work
  • Technology Stipend
  • Accrued Paid Time Off
  • Paid Family and Medical Leave

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The pay range for this role is:
70,000 - 75,000 USD per year (Minneapolis, MN)

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